Product Release Notes

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Product Release Notes - December 2023

Introduction

The Product Release Notes serve as a comprehensive snapshot of the latest updates and enhancements made to ActiveCampaign’s platform. This is vital for users who want to stay informed about new features, improvements, and fixes that enhance their overall experience with the service. In December 2023, several significant updates were rolled out, including enhancements related to Microsoft Dynamics 365, eCommerce manual syncing, and trigger segmentation improvements.

How to Access

To access the latest Product Release Notes, navigate to the Updates section of the ActiveCampaign help center. From there, you can locate the specific release notes for December 2023, as well as any previous notes for reference.

Step-by-Step Instructions

1. **Login** to your ActiveCampaign account. 2. On the dashboard, locate the help center by clicking on the **Help** button (often represented as a question mark icon). 3. In the help center, navigate to the Updates section. 4. From the Updates section, click on Release Notes. You will find the articles pertaining to each month's updates listed chronologically. 5. Click on Product Release Notes - December 2023 to read the detailed updates.

Configuration Options and Settings

In the December 2023 release notes, several new configuration options were introduced:

**Microsoft Dynamics 365**: Users now have the ability to turn off and re-map any standard fields with the exception of the primary field and relationship field. This allows for greater flexibility in managing custom fields relevant to business processes.

**eCommerce Manual and Historical Sync Progress Bar**: For Shopify users, historical syncing has been enhanced to provide a clear understanding of the syncing process. Users can now see a progress bar during syncing and backdate their store data from the inception of their store’s history.

**Enhanced Segmentation in All Triggers**: The introduction of custom object segmentation and other improvements in trigger capabilities means that users can now set up more detailed automation triggers based on various events like:

  * Event is recorded
  * Web page visited
  * Dismisses a site message
  * Conversion occurs

Best Practices and Tips

- Regularly review the Product Release Notes to stay updated on new features and functionality that could enhance your use of ActiveCampaign. - When configuring fields in Microsoft Dynamics 365, be deliberate about which fields you choose to re-map to ensure that all necessary data is captured efficiently. - Utilize the enhanced segmentation features to create more targeted automations, which can lead to improved engagement and conversion rates.

Common Use Cases with Examples

**Microsoft Dynamics 365 Integration**: A company using Microsoft Dynamics 365 can customize their integration by re-mapping standard fields according to their specific needs, ensuring that all relevant customer information is synchronized properly.

**Shopify Historical Sync**: An online store using Shopify could take advantage of the historical syncing feature to backdate previous sales data into ActiveCampaign, allowing for better analysis and reporting from the start of their operations.

**Advanced Automation Triggers**: Businesses can set up automations that trigger when a customer visits a web page or engages with site messages. This capability allows for timely, relevant follow-ups, enhancing the customer journey.

Troubleshooting

If you experience issues accessing the latest Product Release Notes or using any of the new features:

1. Ensure you are logged into your ActiveCampaign account. 2. Clear your browser cache and refresh the page if you do not see the latest updates. 3. Check if any fields are still not appearing correctly; remember that certain fields in Microsoft Dynamics 365 may need to be activated for visibility. 4. If synchronization issues arise with Shopify, double-check the date settings to ensure historical data is linked correctly.

FAQ

Q1: What are Product Release Notes? A1: Product Release Notes detail the latest updates and enhancements made to the ActiveCampaign platform, which include new features, improvements, and fixes.

Q2: How often are the Product Release Notes updated? A2: The Product Release Notes are typically updated monthly to reflect all changes made during that period.

Q3: Can I provide feedback about the new features? A3: Yes, ActiveCampaign encourages users to share their feedback regarding new features and updates through their support channels.

Q4: Are these updates available to all ActiveCampaign users? A4: New features are generally available based on the user’s subscription plan, such as Starter, Plus, Pro, and Enterprise plans.

Q5: Where can I find previous Product Release Notes? A5: Previous notes can be found in the same Release Notes section of the Updates page within the help center.

Q6: What do I do if I encounter a problem with a new feature? A6: If you face issues with new features, refer to troubleshooting tips or contact ActiveCampaign support for assistance.

Q7: Is there a way to subscribe to updates? A7: Users can subscribe to notifications for updates regarding new features and product announcements through their account settings or support options.

For any additional information or assistance, be sure to explore other relevant articles in the Updates and Release Notes sections. ```

Product Release Notes

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