Dedicated number

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How to get a dedicated number to send SMS messages

Introduction

A dedicated number is essential for sending SMS messages using ActiveCampaign, particularly if you want to reach your audience in compliance with regulations in the United States, United Kingdom, or Australia. This feature allows your business to send marketing messages, notifications, or alerts directly to your contacts without being perceived as spam. Obtaining a dedicated number means you can build trust with your recipient base, ensure message delivery, and effectively communicate with your audience.

How to Access This Feature

To access the feature for obtaining a dedicated number, ensure that you have an ActiveCampaign account with either a Plus, Professional, or Enterprise plan. If you are not currently subscribed to one of these plans, you will need to upgrade your account. The SMS feature is added using an add-on, so make sure you have this configured as well.

Step-by-Step Instructions

1. **Check Your Plan**: Ensure that your ActiveCampaign plan is either Plus, Professional, or Enterprise. 2. **Select the Right Registration Process**:

  - For sending SMS messages to the United States, you must complete the Application-to-Person 10-digit long code (A2P 10DLC) registration process.
  - For the United Kingdom, you are required to go through the Know Your Customer (KYC) registration process.
  - If you are targeting recipients in Australia, a regulatory bundle must be submitted.

3. **Registration Process**: The registration process is as follows:

  - For the United States, learn more by referring to the article on how to register for A2P 10DLC in ActiveCampaign.
  - For the United Kingdom, you can find more information on SMS UK regulations and the registration process by checking ActiveCampaign’s guidance.
  - For Australia, follow the procedures outlined in the guide regarding registering for a dedicated Australian SMS number.

4. **Wait for Approval**: After completing the required registration process, await approval. Once approved, ActiveCampaign will assign you a dedicated number suitable for SMS messaging.

Configuration Options and Settings

Once you have acquired your dedicated number, you will need to configure various aspects related to SMS messaging. These include: - **Sender ID**: The name or number that will appear on recipients' SMS. - **Message Templates**: Pre-defined messages that can be used to streamline your communication. - **Recipient Lists**: Configuration of the contacts who will receive your SMS messages.

These options are typically managed in the SMS settings section of your ActiveCampaign account, where you can customize your messaging strategies effectively.

Best Practices and Tips

- **Comply with Regulations**: Always ensure your SMS campaigns adhere to local regulations like A2P 10DLC in the United States and KYC in the United Kingdom. Failure to do so could result in penalties or message blocking. - **Maintain Clear Opt-In Processes**: Ensure that recipients have opted in to receive messages from you. This reduces the risk of being marked as spam. - **Personalize Messages**: Tailor your messages for better engagement. Personalized SMS tends to yield higher response rates. - **Test Your Messages**: Before sending out campaigns, always test your SMS to check for any errors or formatting issues. - **Monitor Feedback**: After sending campaigns, monitor feedback and engagement to continuously improve future messages.

Troubleshooting

If you encounter issues while acquiring or using your dedicated number, consider the following troubleshooting steps: - **Registration Denied**: If your registration request has been denied, review the requirements of the respective country’s regulations and ensure compliance. - **Message Delivery Failures**: Verify the phone numbers on your recipient list and confirm they are formatted correctly and have opted in to receive communication from you. - **Technical Issues**: If you face technical difficulties using the SMS feature, consult the ActiveCampaign support documentation or reach out to support for assistance.

FAQ

1. What is a dedicated number?

A dedicated number is a unique phone number assigned to your business for sending SMS messages, providing a reliable communication channel with your contacts.

2. How do I obtain a dedicated number?

You can obtain a dedicated number by following the appropriate registration process based on your target region (US, UK, Australia) through ActiveCampaign.

3. What regulations must I comply with for SMS in the US?

In the US, you need to comply with the Application-to-Person 10-digit long code (A2P 10DLC) registration process.

4. Can I use a dedicated number for multiple types of messages?

Yes, a dedicated number can be used to send various types of messages such as marketing, alerts, and notifications to your audience.

5. Is a dedicated number required for sending SMS?

Yes, in order to send SMS messages via ActiveCampaign, having a dedicated number is necessary, specifically for compliance with regulations.

6. How can I ensure message delivery to my contacts?

To ensure delivery, adhere to local regulations, maintain a clean contact list, and monitor engagement metrics.

7. Where can I find more information about SMS regulations?

You can find additional information about SMS regulations relevant to your country within the ActiveCampaign support documentation.

For more in-depth information on the capabilities related to your dedicated number, consult the following resources: - [How to register for A2P 10 DLC in ActiveCampaign] - [About SMS UK regulations and how to register in ActiveCampaign] - [Register for a dedicated Australian SMS number] ```