Dismisses a site message: Difference between revisions

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```mediawiki
'''Navigation:''' [[Main_Page]] > [[Help?]] > Dismisses a site message
'''Navigation:''' [[Main_Page]] > [[Automations]] > Dismisses a site message


= How do I trigger an automation to run when a contact dismisses a site message? =
= What does “Dismisses a site message” mean? =


== Introduction ==
== Introduction ==
The ability to trigger an automation when a contact dismisses a site message is a powerful feature within ActiveCampaign. This feature allows you to engage with your audience more effectively by responding directly to their interactions with site messages. When a contact dismisses a site message, you can automatically initiate follow-up actions, such as sending a customized email series or displaying additional messaging on your site. This provides a seamless experience and helps maintain engagement with your contacts.


== How to Access This Feature ==
In ActiveCampaign, the feature of '''dismissing a site message''' plays a crucial role in enhancing user experience on your website. Site messages can contain important information, alerts, or prompts that may be beneficial for your contacts to see. However, to prevent overwhelming your visitors with persistent notifications, this feature allows them to easily close these messages. Once a contact dismisses a site message, it is recorded in the system as "read," ensuring that the user's interaction with your site messages is streamlined and effective.
To access the feature that allows you to trigger an automation based on the dismissal of a site message, you need to follow a few simple steps. Ensuring you have the right plan (Plus, Pro, or Enterprise) is essential, as this feature is exclusive to these plans.
 
== How to Access this Feature ==
 
To utilize the '''dismiss a site message''' feature, you need to have an ActiveCampaign account that falls under specific plan types: '''Plus''', '''Pro''', or '''Enterprise'''. The site messages can be configured as required and will automatically be displayed on your website, where contacts can interact with them.


== Step-by-Step Instructions ==
== Step-by-Step Instructions ==
Follow these detailed steps to set up an automation triggered by the dismissal of a site message:


# Click '''Automations''' on the left menu.
1. **Log into your ActiveCampaign account.**
# Click the '''Create an automation''' button. A modal window will appear.
  - Ensure you are on a supported plan ('''Plus''', '''Pro''', or '''Enterprise''').
# Select '''Start from Scratch''', then click '''Continue'''.
 
# Click on the '''Add a start trigger''' action.
2. **Navigate to the Dashboards.**
# Choose the '''Dismisses a site message''' trigger from the "Select a Trigger" modal.
  - Once logged in, go to the appropriate section where you can manage your site settings.
# Select the site message you wish to use from the dropdown menu.
 
# Choose if the trigger should run '''once''' or '''multiple times'''. For more information, please see the article on [Runs on once vs Runs multiple times](https://help.activecampaign.com/hc/en-us/articles/115000299724-What-is-the-difference-between-Runs-once-vs-Runs-multiple-times-).
3. **Setup Site Messages.**
# Click '''Save'''.
  - Create or configure the site messages that will be shown to your contacts on your website.
 
4. **Dismiss a Site Message.**
  - When a contact views a site message, they will see an '''x''' button prominently displayed.
  - To dismiss the message, the contact simply needs to click the '''x'''.
 
5. **Record of the Dismissal.**
  - After the action, the dismissal is logged in ActiveCampaign as a "read" notification for tracking engagement.


== Configuration Options and Settings ==
== Configuration Options and Settings ==


While setting up the automation with the dismissal trigger, you will encounter specific configuration options:
The dismissal of site messages does not require extensive configuration, but it is important to ensure that your messages are effectively set up. Here are some key options:
 
- '''Site Messages''' – These are the messages that can be shown on your website. You can define the content and appearance based on your communication needs.
 
- '''Dismiss Button''' – Ensure the '''x''' button is easily visible for users to dismiss the message without hassle.
 
== Best Practices and Tips ==


* '''Site Message''': Choose the specific site message that will trigger the automation when dismissed.
- **Keep Messages Concise**: Make sure that the content of your site messages is clear and to the point, as users may be less likely to engage with lengthy messages.
* '''Trigger Frequency''': Decide whether the trigger should activate '''once''' or '''multiple times''' based on how you want to handle contacts who dismiss the message.


These options enable you to tailor the automation process to fit the specific needs of your marketing strategy.
- **Use Engaging Language**: Consider using actionable language that encourages users to interact, but makes it easy to dismiss when they choose to.


== Best Practices and Tips ==
- **Testing Visibility**: Regularly test the appearance of your site messages across various devices and browsers to ensure they remain accessible and appealing.
To optimize the effectiveness of your automation triggered by the dismissal of a site message, consider the following best practices:


* **Timing**: Ensure that the timing of the follow-up emails or messages is appropriate. Engage your contacts shortly after they dismiss the site message while the interaction is still fresh in their minds.
- **Monitor Dismissal Rates**: Keep an eye on how often messages are dismissed to gauge user engagement and refine your communication strategy accordingly.
* **Personalization**: Use dynamic content in your follow-up messages to create a personalized experience based on the contact's previous interactions with your site.
* **Testing**: Conduct A/B testing on the content of the follow-up messages to determine which designs and messaging resonate best with your audience.
* **Clear Messaging**: Make sure the initial site message clearly communicates its value to encourage more positive interactions.


== Common Use Cases with Examples ==
== Common Use Cases with Examples ==
Here are some effective use cases where you might utilize the dismissal trigger:


* **Follow-up Series**: If a contact dismisses a promotional message about a sale, you could initiate an automation that sends them a follow-up email sequence reminding them of the sale and offering them additional incentives to return to your site.
- **Event Notifications**: Notify users about upcoming webinars or special promotions. If they aren’t interested, they can quickly dismiss the message.
* **Feedback Requests**: After a contact dismisses a site message, you could trigger a survey asking why they dismissed it. Understanding their reasons can provide valuable insights for improving your messaging strategy.
 
* **Display Additional Content**: If a contact closes a message related to a specific product, you can trigger an automation to show them related products or testimonials, enhancing their browsing experience.
- **New Feature Announcements**: Inform users about new features or significant updates to your service, allowing them to dismiss the message if they already know.
 
- **Feedback Requests**: Use site messages to request feedback from users. If they are busy or not interested, they can easily close the prompt.


== Troubleshooting ==
== Troubleshooting ==
If you experience issues when setting up or utilizing the dismissal trigger, consider the following troubleshooting steps:


* Ensure you have selected a site message that is active and correctly configured.
While the feature is straightforward, contacts may encounter occasional issues. Here are common troubleshooting scenarios:
* Verify that your chosen trigger is correctly set to run either once or multiple times as intended.
 
* Check that your ActiveCampaign plan includes access to this feature. Only Plus, Pro, and Enterprise plans have this capability.
- **Button Not Visible**: If contacts cannot see the '''Dismiss''' button, check the visibility settings in your site message configuration.
* Make sure there are no conflicting automations that may interfere with the trigger.
 
- **Dismissal Not Recorded**: Ensure that your site messages are correctly set up in the ActiveCampaign dashboard to track dismissals accurately.
 
If issues persist, consult the ActiveCampaign support resources for further assistance.


== Related Features ==
== Related Features ==
To learn more about other related features within ActiveCampaign, explore the following:


* [[Automations]]: Understanding other automation triggers and actions.
- [[Help?]] – For additional guidance and resources related to site message management and user engagement strategies.
* [[Site Messages]]: Detailed insights on how to create and manage site messages efficiently.


== FAQ ==
== FAQ ==
=== Q1: What plans include the trigger for dismissing a site message? ===
A1: The automation trigger for dismissing a site message is available on Plus, Pro, and Enterprise plans.


=== Q2: Can I customize the follow-up message triggered by the dismissal? ===
=== 1. What happens if a contact dismisses a site message? ===
A2: Yes, you can customize any follow-up emails or messages that are sent after a contact dismisses a site message.
Once a contact dismisses a site message, it is logged as "read" in the ActiveCampaign system.
 
=== 2. Can all users dismiss site messages? ===
Yes, any contact can dismiss site messages if they are displayed on the website.


=== Q3: What happens if a contact dismisses a site message multiple times? ===
=== 3. What type of messages can be set to display? ===
A3: Depending on your selection during setup, the trigger can activate either once or multiple times, providing flexibility in your engagement strategy.
You can create site messages for events, announcements, promotions, and more.


=== Q4: How do I know if the dismissal trigger is working properly? ===
=== 4. Are there limits on the number of site messages? ===
A4: You can test the automation in ActiveCampaign by dismissing the site message yourself and observing if the desired follow-up actions occur.
While there may not be strict limits, it is recommended to keep the number manageable to avoid confusing or annoying users.


=== Q5: Is it possible to link the dismissal trigger to other actions? ===
=== 5. Can I customize the appearance of site messages? ===
A5: Yes, you can link it to other actions within automations, offering a more comprehensive engagement strategy.
Yes, you can configure the content and certain aspects of the visual presentation of your site messages.


=== Q6: Do I need to manually activate the automation after setting it up? ===
=== 6. How do I know if my site messages are effective? ===
A6: Once you save the automation, it will be active based on the conditions you have set, including the dismissal trigger.
Monitoring dismissal rates and user feedback can help determine the effectiveness of the messages.


=== Q7: Can I access historical data on how many times a message was dismissed? ===
=== 7. Is there a way to re-display a dismissed site message? ===
A7: Yes, ActiveCampaign provides reporting features that allow you to view engagement metrics, including dismissals of site messages.
Typically, once a message is dismissed, it will not reappear unless reconfigured by the account holder.


By following the guidance in this article, you can effectively utilize the 'Dismisses a site message' feature to enhance your communication strategy with contacts within ActiveCampaign.
By understanding the functionality of dismissing a site message in ActiveCampaign, users can optimize their communication with contacts and ensure a smooth experience on their websites.
```

Latest revision as of 12:02, 3 November 2025

Navigation: Main_Page > Help? > Dismisses a site message

What does “Dismisses a site message” mean?[edit | edit source]

Introduction[edit | edit source]

In ActiveCampaign, the feature of dismissing a site message plays a crucial role in enhancing user experience on your website. Site messages can contain important information, alerts, or prompts that may be beneficial for your contacts to see. However, to prevent overwhelming your visitors with persistent notifications, this feature allows them to easily close these messages. Once a contact dismisses a site message, it is recorded in the system as "read," ensuring that the user's interaction with your site messages is streamlined and effective.

How to Access this Feature[edit | edit source]

To utilize the dismiss a site message feature, you need to have an ActiveCampaign account that falls under specific plan types: Plus, Pro, or Enterprise. The site messages can be configured as required and will automatically be displayed on your website, where contacts can interact with them.

Step-by-Step Instructions[edit | edit source]

1. **Log into your ActiveCampaign account.** 

  - Ensure you are on a supported plan (Plus, Pro, or Enterprise).

2. **Navigate to the Dashboards.** 

  - Once logged in, go to the appropriate section where you can manage your site settings.

3. **Setup Site Messages.** 

  - Create or configure the site messages that will be shown to your contacts on your website.

4. **Dismiss a Site Message.** 

  - When a contact views a site message, they will see an x button prominently displayed.
  - To dismiss the message, the contact simply needs to click the x.

5. **Record of the Dismissal.** 

  - After the action, the dismissal is logged in ActiveCampaign as a "read" notification for tracking engagement.

Configuration Options and Settings[edit | edit source]

The dismissal of site messages does not require extensive configuration, but it is important to ensure that your messages are effectively set up. Here are some key options:

- Site Messages – These are the messages that can be shown on your website. You can define the content and appearance based on your communication needs.

- Dismiss Button – Ensure the x button is easily visible for users to dismiss the message without hassle.

Best Practices and Tips[edit | edit source]

- **Keep Messages Concise**: Make sure that the content of your site messages is clear and to the point, as users may be less likely to engage with lengthy messages.

- **Use Engaging Language**: Consider using actionable language that encourages users to interact, but makes it easy to dismiss when they choose to.

- **Testing Visibility**: Regularly test the appearance of your site messages across various devices and browsers to ensure they remain accessible and appealing.

- **Monitor Dismissal Rates**: Keep an eye on how often messages are dismissed to gauge user engagement and refine your communication strategy accordingly.

Common Use Cases with Examples[edit | edit source]

- **Event Notifications**: Notify users about upcoming webinars or special promotions. If they aren’t interested, they can quickly dismiss the message.

- **New Feature Announcements**: Inform users about new features or significant updates to your service, allowing them to dismiss the message if they already know.

- **Feedback Requests**: Use site messages to request feedback from users. If they are busy or not interested, they can easily close the prompt.

Troubleshooting[edit | edit source]

While the feature is straightforward, contacts may encounter occasional issues. Here are common troubleshooting scenarios:

- **Button Not Visible**: If contacts cannot see the Dismiss button, check the visibility settings in your site message configuration.

- **Dismissal Not Recorded**: Ensure that your site messages are correctly set up in the ActiveCampaign dashboard to track dismissals accurately.

If issues persist, consult the ActiveCampaign support resources for further assistance.

Related Features[edit | edit source]

- Help? – For additional guidance and resources related to site message management and user engagement strategies.

FAQ[edit | edit source]

1. What happens if a contact dismisses a site message?[edit | edit source]

Once a contact dismisses a site message, it is logged as "read" in the ActiveCampaign system.

2. Can all users dismiss site messages?[edit | edit source]

Yes, any contact can dismiss site messages if they are displayed on the website.

3. What type of messages can be set to display?[edit | edit source]

You can create site messages for events, announcements, promotions, and more.

4. Are there limits on the number of site messages?[edit | edit source]

While there may not be strict limits, it is recommended to keep the number manageable to avoid confusing or annoying users.

5. Can I customize the appearance of site messages?[edit | edit source]

Yes, you can configure the content and certain aspects of the visual presentation of your site messages.

6. How do I know if my site messages are effective?[edit | edit source]

Monitoring dismissal rates and user feedback can help determine the effectiveness of the messages.

7. Is there a way to re-display a dismissed site message?[edit | edit source]

Typically, once a message is dismissed, it will not reappear unless reconfigured by the account holder.

By understanding the functionality of dismissing a site message in ActiveCampaign, users can optimize their communication with contacts and ensure a smooth experience on their websites.

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