Purchase activities with a monthly limit: Difference between revisions

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'''Navigation:''' [[Main_Page]] > [[Billing]] > Purchase activities with a monthly limit
'''Navigation:''' [[Main_Page]] > [[Billing]] > Purchase activities with a monthly limit


== Purchase activities with a monthly limit ==
== Purchase Activities with a Monthly Limit ==


Purchase activities with a monthly limit allows you to utilize AI features on the ActiveCampaign platform efficiently. Understanding how to manage and purchase these activities is essential for optimizing your use of the platform's capabilities. This article will delve into what activities are, how to purchase them, and the implications of having a monthly limit.
ActiveCampaign allows users to enhance their experience by purchasing activities with a monthly limit, enabling them to access various '''AI features''' within the platform. This feature is available across different ActiveCampaign plans, including Starter, Plus, Pro, and Enterprise. Understanding how to effectively manage and purchase activities ensures that users can make full use of the platform's capabilities.


=== What is an Activity? ===
=== What is an Activity? ===


An '''activity''' is a billable action that a contact takes within the ActiveCampaign platform. For instance, when a contact engages with an automation action that requires activities, one activity is deducted from your monthly limit. Understanding what constitutes an activity is crucial for managing your monthly usage effectively.
An '''activity''' is defined as a billable action executed by a contact within the ActiveCampaign platform. For instance, each time a contact engages with an '''automation''' that utilizes activities, one activity is deducted from your monthly limit. Understanding what constitutes an activity is crucial since it directly impacts your billing.


Key features that utilize activities include:
Features that utilize activities include:
* '''AI Actions library in Automations'''
* '''AI Translations for Email'''
* Additional features are expected to be launched soon.


* '''AI Actions library in Automations''' - For more information, see the [[AI Actions library in Automations]] article.
=== How to Access This Feature ===
* '''Use AI Translations for Email''' - Detailed knowledge can be found in the [[AI Translations for Email]] documentation.
* Additional features may be announced in the future that will also require the use of activities.


=== How to Access this Feature ===
To manage or purchase activities with a monthly limit, you will need to navigate through the billing settings in your account. This can be conducted from two primary entry points:
 
1. Directly from your '''Billing''' page.
Admin users and those with billing permissions can grant access to purchase activities directly through the billing page or any AI feature that utilizes activities. Please note that this feature is unavailable to Trial accounts, and unused activities do not roll over to subsequent months.  
2. Via any AI feature that employs activities.


=== Step-by-Step Instructions ===
=== Step-by-Step Instructions ===


Here’s how you can purchase and manage your activities on the ActiveCampaign platform:
==== Purchasing Activities from the Billing Page ====
Follow these steps to purchase or increase your activities directly from the billing settings:


==== From the Billing Page: ====
1. Click your name located at the bottom left of your screen.
1. Click your name located at the bottom left of your screen.
2. Select the '''Billing & Upgrade''' option from the modal window.
2. In the modal window that appears, select the '''Billing & Upgrade''' option.
3. Within the '''Your Plan''' tab, click on '''Edit''' where it displays '''X Activities'''.
3. Under the '''Your Plan''' tab, click '''Edit''' next to where it displays your current activities (e.g., “X Activities”).
4. A modal window will appear. Use the dropdown menu to choose your desired activity limit.
4. A modal window will pop up; use the dropdown menu to select your desired activity limit.
5. The modal will show the additional cost that will be charged each month. Click on the '''Review purchase''' button.
5. The modal will indicate the additional cost that you will incur each month. Click the '''Review purchase''' button.
6. Finally, click on the '''Confirm purchase''' button to finalize your transaction.
6. Finally, click '''Confirm purchase''' to complete the transaction.


==== From an AI Feature: ====
==== Purchasing Activities from AI Features ====
1. Navigate to the AI feature that utilizes activities.
You can also purchase activities directly while utilizing AI features:
2. Click the '''Purchase Activities''' button from the respective AI feature.
 
3. A modal window will show up. Use the dropdown to select the number of activities you wish to purchase.
1. Navigate to the AI feature that requires activities.
4. Similar to above, the modal will display the additional monthly cost. Click on the '''Review purchase''' button.
2. Click the '''Purchase Activities''' button located within that feature.
5. Click on the '''Confirm purchase''' button to complete your purchase.
3. A modal window will appear; use the dropdown to select the number of activities you wish to purchase.
4. The additional monthly cost will be displayed in the modal. Click the '''Review purchase''' button.
5. Confirm your purchase by clicking '''Confirm purchase'''.


=== Configuration Options and Settings ===
=== Configuration Options and Settings ===


When purchasing activities, it is important to know the configuration options available:
While purchasing activities, there are various configurations and options available:
 
* You have the flexibility to select your desired activity limit from a dropdown menu during the purchase process, with options available up to a maximum of 500,000 activities per month.
* If your account qualifies for a discount, this will apply to the activities you purchase.


* You can purchase a maximum of 500,000 activities per month; for more needs, please contact the Customer Experience team.
Please note that unused activities do not roll over into the next month, so it's advisable to plan purchases wisely.
* You can increase your monthly limit at any time.
* If you have an active discount on your account, it will apply to the cost of activities.


=== Best Practices and Tips ===
=== Best Practices and Tips ===


* Regularly monitor your activity usage to avoid exceeding limits. If your automation actions are frequently skipped due to a lack of activities, it is advisable to increase your monthly limit proactively.
* **Monitor Your Usage:** Regularly check your activity usage and plan purchases according to your needs to avoid reaching your limit unexpectedly.
* Consider the expected number of activities you will need based on your automations and email sending frequency to select an appropriate limit at the start of each month.
* **Adjust Monthly Limits:** Increase your monthly limit proactively if you anticipate higher activity usage due to campaigns or automation.
* Review any discounts or offers that may apply to your account to make the most of your budget when purchasing activities.
* **Contact Support for Higher Limits:** If you find that you require more than 500,000 activities per month, do not hesitate to reach out to our Customer Experience team to discuss your options.
 
=== Common Use Cases ===
 
Here are a few scenarios to illustrate how purchasing activities can enhance user experience:
 
* **Email Campaigns**: If you frequently send out email campaigns that utilize AI translations, purchasing a sufficient monthly limit ensures your audience gets localized content without interruption.
* **Customer Engagement**: Utilizing the AI Actions library requires careful management of activities to ensure that automation sequences do not halt due to exceeding limits, allowing for consistent customer engagement.


=== Troubleshooting ===
=== Troubleshooting ===


If you encounter issues when purchasing activities, consider the following:
If you exceed your monthly activity limit, please be aware that your contacts will skip over any automation actions that rely on activities. This can lead to incomplete engagements within your campaigns.


* Ensure you have the necessary billing permissions—only admins and users with billing access can make these purchases.
To mitigate this, ensure you review and possibly increase your monthly activity limit prior to launching significant campaigns or actions.
* Activities cannot be used if your account operates under a Trial status; transitioning to a paid plan will provide access to this feature.


=== FAQ ===
=== Frequently Asked Questions (FAQ) ===


# '''What happens if I exceed my monthly activity limit?'''
# '''What happens if I don't use all my purchased activities?'''
  When you exceed your limit, the system will skip any automation actions that require activities. To avoid interruptions, consider increasing your limit.
Unused activities do not roll over to the next month; they expire at the end of the billing cycle.
 
# '''Can I purchase activities if I'm on a Trial account?'''
# '''Can I roll over unused activities to the next month?'''
No, activities are not available for purchase on Trial accounts.
  No, unused activities do not carry over to the next month, so it is essential to purchase an appropriate limit that reflects your needs.
# '''How do I know how many activities I've used?'''
 
You can track your activity usage through the billing section of your ActiveCampaign account.
# '''How do I know how many activities I have left?'''
# '''Is it possible to revert changes made to my monthly activity limit?'''
  You can view your remaining activities in your billing settings under the '''Your Plan''' tab.
Once a purchase is confirmed, it cannot be undone; however, you can always increase your limit again as needed.
 
# '''What should I do if my contacts are skipping automation actions?'''
# '''Who should I contact if I need more than 500,000 activities?'''
Consider increasing your monthly limit or monitoring your activity usage closely to ensure continuity in your automation workflows.
  Please reach out directly to our Customer Experience team for any requests exceeding the standard limits.
 
# '''Can I adjust my activity limit mid-month?'''
  Yes, you can increase your monthly limit at any time.


By familiarizing yourself with the mechanics of purchasing activities with a monthly limit, you can effectively manage your engagement strategies within the ActiveCampaign platform.
By managing your purchase activities wisely, you can ensure seamless operation of your marketing efforts on ActiveCampaign, leveraging the full benefit of its available AI features.
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Latest revision as of 10:19, 3 November 2025

```mediawiki Navigation: Main_Page > Billing > Purchase activities with a monthly limit

Purchase Activities with a Monthly Limit[edit | edit source]

ActiveCampaign allows users to enhance their experience by purchasing activities with a monthly limit, enabling them to access various AI features within the platform. This feature is available across different ActiveCampaign plans, including Starter, Plus, Pro, and Enterprise. Understanding how to effectively manage and purchase activities ensures that users can make full use of the platform's capabilities.

What is an Activity?[edit | edit source]

An activity is defined as a billable action executed by a contact within the ActiveCampaign platform. For instance, each time a contact engages with an automation that utilizes activities, one activity is deducted from your monthly limit. Understanding what constitutes an activity is crucial since it directly impacts your billing.

Features that utilize activities include:

  • AI Actions library in Automations
  • AI Translations for Email
  • Additional features are expected to be launched soon.

How to Access This Feature[edit | edit source]

To manage or purchase activities with a monthly limit, you will need to navigate through the billing settings in your account. This can be conducted from two primary entry points: 1. Directly from your Billing page. 2. Via any AI feature that employs activities.

Step-by-Step Instructions[edit | edit source]

Purchasing Activities from the Billing Page[edit | edit source]

Follow these steps to purchase or increase your activities directly from the billing settings:

1. Click your name located at the bottom left of your screen. 2. In the modal window that appears, select the Billing & Upgrade option. 3. Under the Your Plan tab, click Edit next to where it displays your current activities (e.g., “X Activities”). 4. A modal window will pop up; use the dropdown menu to select your desired activity limit. 5. The modal will indicate the additional cost that you will incur each month. Click the Review purchase button. 6. Finally, click Confirm purchase to complete the transaction.

Purchasing Activities from AI Features[edit | edit source]

You can also purchase activities directly while utilizing AI features:

1. Navigate to the AI feature that requires activities. 2. Click the Purchase Activities button located within that feature. 3. A modal window will appear; use the dropdown to select the number of activities you wish to purchase. 4. The additional monthly cost will be displayed in the modal. Click the Review purchase button. 5. Confirm your purchase by clicking Confirm purchase.

Configuration Options and Settings[edit | edit source]

While purchasing activities, there are various configurations and options available:

  • You have the flexibility to select your desired activity limit from a dropdown menu during the purchase process, with options available up to a maximum of 500,000 activities per month.
  • If your account qualifies for a discount, this will apply to the activities you purchase.

Please note that unused activities do not roll over into the next month, so it's advisable to plan purchases wisely.

Best Practices and Tips[edit | edit source]

  • **Monitor Your Usage:** Regularly check your activity usage and plan purchases according to your needs to avoid reaching your limit unexpectedly.
  • **Adjust Monthly Limits:** Increase your monthly limit proactively if you anticipate higher activity usage due to campaigns or automation.
  • **Contact Support for Higher Limits:** If you find that you require more than 500,000 activities per month, do not hesitate to reach out to our Customer Experience team to discuss your options.

Troubleshooting[edit | edit source]

If you exceed your monthly activity limit, please be aware that your contacts will skip over any automation actions that rely on activities. This can lead to incomplete engagements within your campaigns.

To mitigate this, ensure you review and possibly increase your monthly activity limit prior to launching significant campaigns or actions.

Frequently Asked Questions (FAQ)[edit | edit source]

  1. What happens if I don't use all my purchased activities?

Unused activities do not roll over to the next month; they expire at the end of the billing cycle.

  1. Can I purchase activities if I'm on a Trial account?

No, activities are not available for purchase on Trial accounts.

  1. How do I know how many activities I've used?

You can track your activity usage through the billing section of your ActiveCampaign account.

  1. Is it possible to revert changes made to my monthly activity limit?

Once a purchase is confirmed, it cannot be undone; however, you can always increase your limit again as needed.

  1. What should I do if my contacts are skipping automation actions?

Consider increasing your monthly limit or monitoring your activity usage closely to ensure continuity in your automation workflows.

By managing your purchase activities wisely, you can ensure seamless operation of your marketing efforts on ActiveCampaign, leveraging the full benefit of its available AI features. ```

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