Select a currency

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How do I select a currency for my deals?

ActiveCampaign offers users the ability to manage deals in multiple currencies, which is particularly vital for businesses operating internationally. This feature allows organizations to tailor their sales processes according to the currency preferences of their clients, thereby enhancing customer experience and operational efficiency. This article will guide you through selecting, updating, and configuring currencies for your deals within ActiveCampaign.

What is this feature, and why does it matter?

The Select a currency feature within the Deals section of ActiveCampaign enables users to specify currencies for individual deals or set a default currency for entire pipelines. This capability is crucial for businesses managing international transactions or operating in multiple markets. By accurately reflecting the currency in use, businesses can prevent confusion and ensure transparency for all stakeholders involved.

How to access this feature

To access the currency selection feature in ActiveCampaign, navigate to the Deals page within your account. This is where you can create new deals or edit existing ones while managing their respective currencies.

Step-by-step instructions

Selecting a currency when creating a deal

Follow these steps to select a currency for a new deal:

1. Click Deals to navigate to the Deals page in your ActiveCampaign account.
2. Click the pipeline dropdown then select the pipeline where you wish to create a new deal.
3. Click Add a deal. You can choose to click the Add a deal button on the top right of the page, or select the option below any stage in your pipeline.
4. Fill in the required information in the Add a New Deal modal. To select a currency, click the currency dropdown and choose your desired currency.
5. Once all information is filled out, click the Add Deal button.

When multiple deals with different currencies exist in a single stage, they will be represented as "1 deal" with the corresponding currency at the top of that stage, with detailed listings of each deal below.

Updating the currency for a deal

To update the currency for an open deal, follow these instructions:

1. Click Deals to navigate to the Deals page.
2. Use the pipeline dropdown to select the pipeline containing the deal you wish to edit. You can alternatively search for the deal by entering the deal title, email, phone, or account name into the search field.
3. Locate your deal and click it to open.
4. Click the pencil icon next to the deal value.
5. Click the current currency to reveal the dropdown, then choose your new currency.
6. After changes are made, click Save Changes.

Similar to newly created deals, if multiple deals with different currencies are present in the same stage, they will be displayed collectively.

Setting a default currency for a pipeline

Setting a default currency for a pipeline means that any new deals added will reflect this currency. Existing deals with different currencies remain unchanged. To set a default currency:

1. Click Deals to navigate to the Deals page.
2. Click the pipeline dropdown and select the pipeline you wish to edit.
3. Click the gear icon next to the pipeline name.
4. In the dropdown menu that appears, click Options.
5. In the Pipeline Options modal that opens, click the Default Currency dropdown field.
6. Select your desired currency for all future deals in this pipeline.
7. Finally, click the Save button.

Configuration options and settings

In ActiveCampaign's Deals CRM, supported currencies include a variety of international currencies which facilitate flexible transaction processing. Users can choose from a comprehensive list to best suit the needs of their business transactions.

Best practices and tips

- Always ensure that you select the appropriate currency when creating or updating deals to avoid confusion among team members and clients. - Regularly review and update your pipeline's default currency if your business operations expand into new markets or if you're working with clients in different regions. - When communicating with clients about deal values, always mention the currency used to prevent misunderstandings.

Common use cases with examples

- An international marketing firm may use the currency feature to manage deals in USD for American clients while handling transactions in EUR for European clients. - A real estate agency that operates in different countries may want to set different currencies for their respective deals to align with local markets and client expectations.

Troubleshooting

If you encounter issues while selecting or updating currencies for your deals, consider the following: - Verify that the currency you are attempting to select is supported by ActiveCampaign’s Deals CRM. - Ensure that you have the necessary permissions to create or edit deals within your ActiveCampaign account. - Check for any active filters that might be affecting the visibility of certain deals or pipelines.

Related features

For additional information and features related to managing deals, be sure to explore:

• Deals
• Pipelines
• Sales Engagement

FAQ

1. Can I select a currency after a deal has been created?

Yes, you can update the currency for an open deal at any time without affecting its value.

2. What happens if I don’t select a currency?

If no currency is selected, the default currency set for the pipeline will be applied automatically to the deal.

3. Can I have different currencies in the same pipeline?

Yes, ActiveCampaign allows multiple currencies within a single pipeline, enabling flexible international transaction management.

4. How do I know what currencies are supported?

A comprehensive list of supported currencies is outlined in the Deals documentation and can be accessed through your ActiveCampaign account settings.

5. Do I need a specific plan to use the currency selection feature?

Yes, the currency selection feature is available with Plus, Professional, and Enterprise plans that include Pipelines & Sales Engagement add-ons.

6. Is there a limit to how many currencies I can use?

There is no specific limit; however, it is essential to manage and choose the most relevant currencies based on your business needs.

7. Can I change the default currency after it has been set?

Yes, you can change the default currency for a pipeline at any time, but note that existing deals will not automatically convert to the new default currency.

By following this guide, you can effectively manage currencies for your deals in ActiveCampaign, ensuring that all transactions are clear and appropriately configured. ```