Resend automation email

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How do I resend an automation email to a single contact?

Resending an automation email to a specific contact is a critical feature within ActiveCampaign that allows you to ensure important messages reach their intended recipients. This feature is particularly useful in scenarios where a contact may not have received an email due to technical issues or if they need a reminder of your communication. Understanding how to effectively utilize the resend functionality is essential for maintaining engagement and effective communication with your audience.

How to Access This Feature

To resend an automation email, you must first access the relevant automation within your ActiveCampaign account. This feature is available across all ActiveCampaign plans: Starter, Plus, Pro, and Enterprise. Ensure that your automation is active before attempting to add contacts to it, as inactive automations will not allow you to proceed.

Step-by-Step Instructions

To resend an automation email to a single contact, follow these detailed steps:

1. Click **Automations** on the left menu. 2. Locate the automation you wish to modify and click the automation name to open it. 3. Ensure that the automation is set to **Active**. Remember, you cannot add a contact to an **Inactive** automation. 4. At the top of the Automation Canvas, click **Add contacts to this automation**, which is located next to the trigger. 5. Select **Add specific contacts**. 6. (Optional) Use the **Search bar** to narrow down the list of available contacts. 7. Click the checkbox next to the contact you want to add. 8. Finally, click **Add contact(s)**.

Once you complete this process, the contact will be added to your automation and the email will be sent to them immediately. Please note that this action cannot be undone.

Configuration Options and Settings

The primary configuration option in this process is the ability to specify contacts when adding them to the automation. Key UI elements to consider during this operation include:

• **Automations** - This is where you’ll navigate to the specific workflow.
• **Active/Inactive State** - Ensure your automation status is set to **Active** to allow for modifications.
• **Search bar** - An optional tool for quick access to specific contacts.

Understanding each step and UI element is critical to effectively using the resend feature.

Best Practices and Tips

To maximize your results when resending automation emails, consider the following best practices:

• **Diagnose Email Issues**: Before resending an email, determine why the original message was not delivered. This step is vital to prevent email delivery issues for future communications.
• **Monitor Engagement**: Be mindful that any actions the contact takes with the resent email, such as opening it or clicking links, may not reflect in the original automation, affecting subsequent actions such as **Jump To** and **If/Else** branches.
• **Consider Unsubscribes**: If the contact has clicked the "Unsubscribe" option in your email, they will be removed from all associated lists. Always verify a contact's status prior to resending emails.

Common Use Cases with Examples

• **Reminders**: A contact did not engage with a critical offer email; resending this email can help remind them of the opportunity.
• **Follow-Ups**: For contacts who may have experienced issues receiving an initial email, sending a follow-up can help maintain engagement without missing important communications.

Troubleshooting

If you encounter issues while attempting to resend an automation email, consider the following troubleshooting steps:

• **Verify Automation Status**: Ensure that the automation is set to **Active**. Only active automations can have contacts added.
• **Check for Unsubscribes**: Ensure the contact has not unsubscribed; this will prevent any future emails from being sent.

Related Features

For further understanding and capabilities within ActiveCampaign, explore these related features:

• Automations - Detailed insights into the broader capabilities of automation workflows.
• Contact Management - Information on how to manage and segment your contacts effectively.

FAQ

1. Can I resend an email to multiple contacts?

No, the process outlined only allows for resending to a single contact at a time.

2. What happens if a contact unsubscribes after I resend the email?

If a contact clicks the "Unsubscribe" option in your resent email, they will be unsubscribed from all lists associated with them.

3. Will actions taken by the contact on the resent email affect my original automation?

No, actions like opening or clicking links on the resent email may not reflect in the original automation.

4. How do I check if an email was sent successfully?

You can review the contact’s engagement history within their profile to confirm whether they received the original email.

5. How do I know why a contact did not receive an email?

For assistance in diagnosing why a contact did not receive an automation email, refer to the help article on "Contact did not receive automation email".

6. Is there a limit to how many times I can resend an email to the same contact?

There is no specified limit on the number of times an email can be resent, but it’s important to consider the relevance and timing of repeated emails.

7. What should I do if my automation has errors after resending emails?

Review the automation settings to check for errors or misconfigured actions that may need to be corrected.

By understanding and utilizing the resend automation email feature effectively, you can enhance your communication strategy and ensure your messages reach your contacts as intended. ```