Multi factor authentication

Navigation: Main_Page > Partner Portal > Multi-factor authentication

Multi-factor authentication in the ActiveCampaign Partner Portal

Multi-factor authentication (MFA) is a crucial security feature within the ActiveCampaign Partner Portal introduced on January 10, 2024. This feature provides an additional layer of protection to ensure that only authorized users can access sensitive information, strengthening the security against unauthorized access even if login credentials have been compromised. This article outlines the steps to log into the Partner Portal using MFA, outlines configuration options, shares best practices, addresses common troubleshooting issues, and provides answers to frequently asked questions.

Introduction

MFA adds an extra layer of security to the ActiveCampaign Partner Portal login process. By requiring a verification code to be entered upon logging in, the system enhances the security of your partner accounts and any associated customer accounts. This feature is particularly vital in an environment where data breaches are increasingly common, as it helps safeguard your information effectively.

How to Access Multi-factor Authentication

To utilize MFA when logging into the ActiveCampaign Partner Portal, follow the outlined process below. Before starting, ensure that you have access to the email address configured as the Notification Email Address for your Partner Portal account, as this is where the verification code will be sent.

Step-by-Step Instructions

Follow these steps to log in using Multi-factor Authentication:

1. Go to the ActiveCampaign Partner page.
2. Click **Log in**. The login link is situated below the "Apply Now" button.
3. Enter your ActiveCampaign account credentials (email address and password).
4. Select **The partner/agency program** and click **Next**.
5. Once on the Partner Portal login page, input your username (which is usually your email address) and your password, then click **Sign In**.
6. After signing in, a verification code will be sent to the Notification Email Address associated with your partner account. Note that this email may differ from the Username email used in the login process.
7. On the following screen, enter the verification code received via email and click **Submit**.

After successfully logging in, you will be redirected to your account page within the ActiveCampaign Partner Portal.

Configuration Options and Settings

The MFA system operates using specific settings such as:

• Notification Email Address: This is the email linked to your Partner Portal account where the verification codes will be sent. It's recommended that this email account remains accessible to all individuals who are managing your partner account, ensuring efficient retrieval of codes.

Best Practices and Tips

• Ensure that your Notification Email Address is active and monitored to avoid delays in receiving verification codes.
• Check your spam or junk folders if you do not receive the verification code promptly, as these emails may be mistakenly routed there.
• Wait 1-2 minutes and retry if you are experiencing delays in receiving codes.
• If you suspect issues with your email client, ensure it is set up to receive new messages properly.

Common Use Cases with Examples

• **Agency Partners**: An agency managing multiple client accounts can securely access their Partner Portal without risking sensitive data by using MFA. Each team member can use their individual credentials while the common Notification Email Address is accessible to all for code retrieval.
• **Reseller Partners**: Resellers can utilize MFA to secure their accounts when managing their client relationships, ensuring that only authorized personnel have access to sensitive partner resources.

Troubleshooting Section

If you encounter issues while trying to access your account via MFA, consider the following solutions:

• **Verification Code Not Received**:

 * Check the spam or junk folder in your email.
 * Wait a couple of minutes and try to request the verification code again.
 * Ensure your email client is connected and able to receive new messages.
 * Click to request another code if necessary.

• **Access Issues**: If you can no longer access your login email or need an update to the notification email, please reach out to the support team for assistance.

• **Verification Code Expiration**: If you do not use your verification code within 5 minutes, it will expire. You will need to request a new code.

• **Login Loop Issues**: If you're stuck in a login loop after entering a verification code, try accessing the Partner Portal directly using [1](https://www.activecampaign.com/partner/cx_agency_main.php).

FAQ Section

Q1: How will partners reach out if experiencing MFA/login issues? A1: If you have access to the Partner Portal, update your password through the My Account page. If not, select **Forgot Password** on the login page.

Q2: I did not receive the verification code. What should I do? A2: Check your spam folder, wait a few minutes, ensure your email client is functioning correctly, then request a new code.

Q3: I lost access to my email. How can it be updated? A3: Contact ActiveCampaign support to assist in updating your email addresses associated with your partner account.

Q4: Does MFA apply to the Affiliate Dashboard? A4: No, the MFA requirements are specific to the Reseller or Agency Partner Portal and do not affect the Affiliate Program.

Q5: Can I disable MFA login verification? A5: No, there is no option available to opt out of MFA requirements.

Q6: How long until a verification code expires? A6: Verification codes expire after 5 minutes if not used.

Q7: Are any other verification options available apart from email? A7: Currently, only the email verification option is available for MFA in the Partner Portal.

If you continue to experience issues or have further questions, please reach out to the ActiveCampaign Partner team by submitting a help ticket via the Submit a request form and selecting **Partners** from the Contact Reason dropdown.

For more information about the functionalities and updates in the Partner Portal, refer to additional resources available on the Partner Portal.