Multi factor authentication

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How to Turn Off Multi-Factor Authentication for Your ActiveCampaign Account

Introduction

Multi-Factor Authentication (MFA) is a security feature that adds an extra layer of protection to your ActiveCampaign account by requiring a second form of verification in addition to your username and password. This feature is critical in safeguarding sensitive data and preventing unauthorized access. However, there may be instances when you wish to disable this feature, such as if you prefer using only your credentials to log in or if you encounter challenges while using MFA.

In this article, we will guide you through the process of turning off multi-factor authentication for your ActiveCampaign account, whether you are an admin or a regular user.

How to Access This Feature

To disable multi-factor authentication, you need to navigate to the appropriate settings within your ActiveCampaign account. Follow these steps:

1. Log in to your ActiveCampaign account. 2. Locate the left-side menu and click on Settings. 3. From the options that appear, select Security.

Step-by-Step Instructions

For Admins: How to Turn Off Multi-Factor Authentication for All Account Users

If you are part of the Admin group, you have the ability to disable multi-factor authentication for all users in your ActiveCampaign account. Here’s how:

1. Click Settings > Security on the left menu.
2. Locate the Enable for the entire account toggle and click it to switch it to the "Off" position.
3. A modal titled Disable Multi-Factor Authentication will appear; enter your password in the field provided to confirm your action.
4. Click the Disable button to complete the process.

For Admins: How to Turn Off Multi-Factor Authentication for Specific Users

If you need to disable MFA for individual users, follow these steps:

1. Click Settings > Users and Groups in the left menu.
2. Find the user for whom you wish to disable multi-factor authentication and click Edit.
3. An Edit User modal will open. Find the Multi-Factor Authentication toggle and switch it to "Off."
4. Click Save to apply the changes.

For Admins and Non-Admins: How to Turn Off Multi-Factor Authentication for Your Own Login

If MFA is enforced by an account admin, you will not have the ability to disable it for everyone. However, as the account owner, you can disable MFA for your own login. Follow these steps:

1. Navigate to Settings > Security on the left menu.
2. Find the Set up for myself toggle and turn it to "Off."
3. Enter your account password to finalize the process of turning off MFA.

Configuration Options and Settings

When turning off multi-factor authentication, the following options and settings are pertinent:

• Enable for the entire account: This toggle governs whether MFA is enforced across all users.
• Multi-Factor Authentication toggle for users: This option allows the admin to specifically enable or disable MFA for individual users.
• Set up for myself toggle: This allows individual users to control their own MFA settings if they have the necessary permissions.

Best Practices and Tips

- Ensure that you consider the security implications before disabling multi-factor authentication. - If you encounter difficulties with MFA, explore troubleshooting steps or seek guidance from your IT support. - Regularly review account security settings to stay informed about potential vulnerabilities. - Encourage all users to use MFA whenever possible to enhance account security.

Common Use Cases with Examples

- An organization may choose to disable MFA temporarily while conducting system upgrades that impact the authentication process. - A user may find MFA cumbersome during travel and prefer to turn it off until they return home. - Admins might disable MFA for a specific user due to repeated login issues encountered while using MFA.

Troubleshooting Section

If you encounter issues while attempting to disable multi-factor authentication:

- Ensure you have the necessary admin rights or permissions. - Confirm that the password you entered is correct; incorrect passwords will prevent you from disabling MFA. - If you do not see options or toggles mentioned, check your account permissions or contact your account administrator.

Related Features

Learn more about how to set up multi-factor authentication Security and additional security features in ActiveCampaign.

FAQ

Q1: What happens if I disable multi-factor authentication? A1: If you disable MFA, your account will only require your username and password for access, which may reduce security.

Q2: Can I turn multi-factor authentication back on after disabling it? A2: Yes, you can always revisit the Security settings to re-enable MFA at any time.

Q3: Are there any security risks associated with disabling multi-factor authentication? A3: Yes, disabling MFA increases the risk of unauthorized access, especially if your password is compromised.

Q4: How do I know if MFA is enforced for my account? A4: If you are prompted for a second verification step each time you log in, MFA is enabled.

Q5: Can I disable MFA on my mobile device if it’s tied to my account? A5: Disabling MFA will apply to your account regardless of the device you use to log in.

Q6: What if I forget my password when trying to disable MFA? A6: If you forget your password, you will need to follow the account recovery process to reset it.

Q7: Is multi-factor authentication mandatory for all accounts? A7: No, MFA is not mandatory, but it is highly recommended for enhanced security.

For further reference, visit the ActiveCampaign help center or contact support for assistance with multi-factor authentication issues. ```