Accepted payment options

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Accepted Payment Options

The Accepted Payment Options feature in ActiveCampaign outlines the different methods by which users can pay for their subscription services. Understanding these options is crucial for ensuring uninterrupted service and choosing a payment method that suits you best.

Introduction

ActiveCampaign is a subscription-based service with various payment methods available to accommodate diverse user needs. This article provides a detailed overview of the accepted payment options, including credit and debit cards, PayPal, wire transfers, and checks.

Choosing the right payment method matters because it impacts how you will be billed and the tools you will have access to manage your subscription effectively. Knowing which options are accepted will also help you avoid issues related to account renewal and service disruption.

How to Access This Feature

To access the accepted payment options and make any changes related to payments, you need to log into your ActiveCampaign account. From the dashboard, navigate to the billing page to view your current payment method and make any necessary adjustments.

Step-by-Step Instructions

Here are the steps to access and modify your payment options:

1. Log into your ActiveCampaign account.
2. Navigate to the **Billing** section from the main menu.
3. Locate the payment options listed on the billing page.
4. To change your payment method, select the option you wish to use from the available methods.
5. If transitioning to PayPal, follow the on-screen instructions to complete the setup.

Make sure to check the details to comply with your selected payment method's requirements.

Configuration Options and Settings

ActiveCampaign accepts various payment methods, each with its specific characteristics:

• **Mastercard**: Accepted for both monthly and yearly plans.
• **Visa**: Accepted for both monthly and yearly plans.
• **American Express**: Accepted for both monthly and yearly plans.
• **PayPal**: Accepted for both monthly and yearly plans. Note, however, that this option is not available for transactions in Brazilian Real.
• **Wire Transfer**: Can be used for annual plans over $1,000 USD or the converted equivalent. However, this option is not available for monthly payments.
• **Check**: Can only be used for annual plans and not for monthly ones.

It's important to note that you cannot use a prepaid card for payment and that resold accounts are ineligible for payment via PayPal, wire transfer, or check.

Best Practices and Tips

• Always ensure that your payment method is current and that you have transitioned to a viable payment option to avoid service interruptions.
• If you plan to pay via wire transfer or check, contact the ActiveCampaign Customer Experience Team at least a week before your account's expiration to ensure smooth processing.
• Regularly review the billing details in your account to stay informed about your payment status and avoid any potential disruptions.

Common Use Cases with Examples

1. **Monthly Membership**: If you’re using ActiveCampaign on a monthly basis, select a credit card (like Mastercard) or PayPal for seamless transactions. 2. **Annual Payment for High Volume Needs**: Companies planning to spend over $1,000 USD annually can opt for Wire Transfer to handle substantial transactions securely. 3. **Adjusting Payment Methods**: If you initially start with PayPal but decide to switch to Visa, follow the instructions on the billing page to update your payment option.

Troubleshooting

If you encounter issues with your payment options, consider the following steps:

• Verify that your selected payment option is available in your currency.
• Ensure that your billing information is accurate and up-to-date.
• Contact the ActiveCampaign Customer Experience Team if there are persistent issues or if you need to discuss other payment options.

Related Features

• Learn more about Billing functionalities to manage your account effectively.
• Explore other payment-related features that integrate with ActiveCampaign for enhanced user experience.

FAQ

1. What payment methods does ActiveCampaign accept?

ActiveCampaign accepts Mastercard, Visa, American Express, and PayPal for monthly and yearly plans, as well as wire transfers and checks for specific conditions.

1. Can I change my payment method from PayPal to a credit card?

Yes, you can switch your payment option to PayPal from the billing page in your ActiveCampaign account.

1. Is there a minimum amount for wire transfer payments?

Yes, wire transfers can only be used for annual plans over $1,000 USD or the converted equivalent.

1. What should I do if my payment fails?

Check that your payment information is correct and contact your bank if necessary. If issues persist, reach out to the ActiveCampaign Customer Experience Team.

1. Are prepaid cards accepted?

No, ActiveCampaign does not accept prepaid cards as a method of payment.

1. How far in advance should I notify ActiveCampaign for check or wire transfer payments?

It's advised to contact the Customer Experience Team at least a week in advance of your expiration date to avoid service disruption.

1. What happens if I do not pay before my renewal date?

If payment is not received by the renewal date, your service may be interrupted until the payment is processed.

By understanding the Accepted Payment Options in ActiveCampaign, you'll be better equipped to manage your account and ensure continuous service. If you need further assistance, do not hesitate to reach out to the support team. ```