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'''Navigation:''' [[Main_Page]] > [[ActiveCampaign Release Notes]] > [[Partner Release Notes]] > AI Actions Library
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'''Navigation:''' [[Main_Page]] > [[Automations]] > AI Actions Library


= AI Actions Library for Agency Partners =
== Introducing AI Actions Library ==


== Introduction ==
The '''AI Actions Library''' is a powerful feature within [[Automations]] of ActiveCampaign that allows users to automate marketing tasks effortlessly using advanced AI technology. Previously known as the '''AI Prompt Block''', this feature enables marketers to harness the potential of artificial intelligence to enhance customer interactions and streamline marketing processes. The AI Actions Library allows you to write email content based on contact behavior, tag or update contact fields, and ultimately deliver hyper-personalized messages tailored to the unique behaviors and responses of customers. This article will explore the details of the AI Actions Library, its benefits, and how to implement it effectively for optimal results.
 
The '''AI Actions Library''' is a powerful new addition to ActiveCampaign’s suite of AI-driven tools, designed specifically for agency partners. Officially released in October 2025, this feature transforms how your clients build automations by introducing a robust library of pre-configured AI actions that they can incorporate into customer journeys. It builds upon the capabilities of the previously released AI Prompt Block by offering a broader and more intuitive way to integrate artificial intelligence into marketing workflows.
 
Ideal for agencies managing clients across multiple industries, the '''AI Actions Library''' allows for intelligent, context-aware automation without the need to create prompt flows from scratch. By using predefined actions like content summarization, sentiment classification, translation, and real-time personalization, agencies and their clients can offer faster, smarter, and more personalized responses to customer interactions.


== How to Access the AI Actions Library ==
== How to Access the AI Actions Library ==


The '''AI Actions Library''' resides directly within the '''automation builder''' in your ActiveCampaign account. It is available for all users on the following plan tiers:
To begin using the AI Actions Library, you must first ensure that your ActiveCampaign account has access to this feature. The AI Actions Library is available as an add-on and requires administrative permissions to purchase.


* Starter 
== Step-by-Step Instructions ==
* Plus 
* Pro 
* Enterprise 


To access the feature:
Follow these steps to purchase and access the AI Actions Library:


1. Log into your ActiveCampaign account.
# Click your name on the bottom left of your screen in ActiveCampaign.
2. Navigate to the '''Automations''' tab.
# Select the '''Billing & Upgrade''' option from the modal window that appears.
3. Create a new automation or open an existing one.
# Under the '''Your Plan''' tab, click '''Edit''' next to where it states your current '''Activity Limit'''.
4. Within the automation workflow, click on the '''+''' button to add a new action.
# A modal window will pop up. Use the dropdown menu to select your desired activity limit.
5. Select the option labeled '''AI Actions Library''' to open the action panel.
# The modal will display the additional cost associated with your selection. Review it carefully and then click on the '''Review purchase''' button.
# Finally, to confirm your changes, click '''Confirm purchase'''.


Note: This feature is specifically released for agency partners and their clients, ensuring that agencies can deliver scalable, AI-powered marketing strategies.
Once the AI Actions Library is purchased, it will be available for use in your automation workflows.
 
== Step-by-Step Instructions ==
 
To integrate an AI action into your automation:
 
1. **Open or create an automation** from your dashboard.
2. Click the '''+''' icon in the automation canvas where you want to add the AI functionality.
3. From the action menu, select '''AI Actions Library'''.
4. Browse the list of available actions including:
  * '''Build Custom Prompts'''
  * '''Summarize Content'''
  * '''Analyze Data'''
  * '''Translate Text'''
  * '''Classify Intent'''
  * '''Determine Sentiment'''
5. Choose an action and configure it using simple dropdowns or text fields that appear.
6. Click '''Save''' to insert the selected AI action into your automation flow.
7. Continue building out your automation with triggers, conditions, or other actions as needed.
8. Once complete, activate your automation to go live with the new AI-driven capabilities.


== Configuration Options and Settings ==
== Configuration Options and Settings ==


Each action inside the AI Actions Library can be configured to suit specific use cases. Key configuration components include:
The AI Actions Library provides several options that enhance the way you can interact with your customers. Key configuration options include:
 
* '''Input Source''' – Define where the AI reads data from (such as fields in a form or previous messages).
* '''Action Type''' – Choose the AI function (e.g., sentiment detection, language translation).
* '''Language Detection''' – For '''Translate Text''' actions, the AI will auto-detect language or you can specify manually.
* '''Response Handling''' – Configure what happens after the AI returns a result, such as routing contacts via if/else logic.
* '''Fallback Rules''' – Optional settings to define an action if input isn't analyzable.


These options allow deep customization without requiring technical expertise.
* '''Explore ready-to-use AI actions''': Access a library of pre-built AI actions that can be seamlessly integrated within your automation builder.
* '''Analyze and categorize data''': Utilize AI to detect sentiment, analyze customer behavior, and classify text based on feedback received. This allows for effective follow-ups based on the sentiment of customer feedback.
* '''Real-time personalization''': Generate contextual responses that directly address customer inquiries, enhancing the user experience.
* '''Instant translations''': Automatically detect the language of your customers and translate messages to ensure replies are delivered in their preferred language.


== Best Practices and Tips ==
== Best Practices and Tips ==


Here are some expert tips to get the most out of the AI Actions Library:
To maximize the benefits of the AI Actions Library, consider the following best practices:
 
* **Start with pre-built actions**: Quickly accelerate deployment by leveraging default actions instead of building prompts from scratch.
* **Use dynamic input sources**: Tie AI actions to real-time customer data for ultra-relevant outcomes.
* **Incorporate sentiment analysis**: Automatically tag or segment users based on the tone of their interactions.
* **Stack AI actions**: Combine multiple actions (e.g., classify intent and then translate) for sophisticated workflows.
* **Test before publishing**: Always preview how each action works in the context of your larger automation.
 
== Common Use Cases ==


Agencies and their clients can use the AI Actions Library in a number of strategic ways, including:
* Regularly explore the available '''AI Actions''' to keep your automations fresh and effective.
* Utilize the sentiment analysis feature to trigger follow-up actions that are appropriate to the emotional tone of customer feedback.
* Implement real-time personalization in your responses to create a more engaging and interactive experience for your customers.
* Take advantage of instant translations to broaden your audience reach and cater to non-native speakers.


=== 1. Lead Qualification ===
== Common Use Cases with Examples ==
Use '''Classify Intent''' to analyze inbound messages and route qualified prospects to sales reps while assigning others to nurturing sequences.


=== 2. Customer Feedback Sentiment Analysis === 
The AI Actions Library can be utilized in various marketing scenarios. Some common use cases include:
Add '''Determine Sentiment''' actions to parse post-purchase surveys and trigger follow-up messaging depending on whether sentiment is positive, neutral, or negative.


=== 3. Cross-Language Support === 
* **Customer Support Automation**: By employing AI actions, businesses can automatically respond to frequently asked questions in real time, thus improving response times and customer satisfaction.
Implement the '''Translate Text''' feature to detect and respond to customers in their native language—ideal for global agencies.
* **Email Marketing**: Create dynamic email content that adjusts based on the recipient's behavioral data, ensuring more relevant messages are sent to different segments of your audience.
 
* **Feedback Management**: Leverage data analysis capabilities to classify customer feedback and respond accordingly, which fosters improved engagement and customer relations.
=== 4. Summarizing Email Content === 
* **Multilingual Communication**: Use the instant translation feature within the AI Actions Library to communicate effectively with clients in their native languages.
Utilize '''Summarize Content''' to condense customer support threads or previous communications before handing off to human agents.
 
=== 5. Personalized Response Generation === 
Deploy '''Build Custom Prompts''' with real-time personalization to deliver individualized responses based on behavior and context.


== Troubleshooting ==
== Troubleshooting ==


Although the AI Actions Library is designed to be user-friendly, users may occasionally face issues. Here are some common scenarios and recommended solutions:
If you encounter issues while using the AI Actions Library, consider the following steps:


=== Issue: Action Not Executing === 
* Ensure that your account has the AI Actions Library add-on purchased and enabled.
*Check if the input source fields are correctly mapped. Missing or incorrect fields may prevent the AI engine from processing the action.*
* If an AI action isn't functioning as expected, recheck the configuration settings in your automation to ensure all parameters are set correctly.
 
* For any persistent issues, consider reaching out to ActiveCampaign support for assistance or check the help documentation for troubleshooting tips.
=== Issue: Unexpected AI Output === 
*Review the configuration settings for that action. Incorrect prompt parameters can lead to inaccurate results.*
 
=== Issue: Automation Not Triggering AI Response === 
*Make sure the automation is active and all preceding conditions are being met before the AI action is executed.*
 
=== Issue: Translation Not Detecting Language === 
*Specify a language manually if auto-detection fails, especially in cases with mixed-language inputs.*
 
If the issue persists, contact ActiveCampaign support or refer to the [https://help.activecampaign.com/hc/en-us/articles/18429175410332-AI-Actions-Library-overview AI Actions Library Overview].


== Related Features ==
== Related Features ==


The AI Actions Library works in conjunction with other ActiveCampaign tools:
For further enhancements to your marketing strategy, you may also want to explore the following features in ActiveCampaign:


* The AI Actions Library enhances functionality introduced in the '''AI Prompt Block'''.
* [[Automation]]
* Use alongside [[Automation]] workflows to optimize customer journeys.
* [[Email Marketing]]
* Pair with [[CRM]] to enrich your contact records with AI-classified data.
* [[Segmentation]]
* Combine with marketing tools under the [[ActiveCampaign Release Notes]] umbrella for seamless functionality.


== FAQ ==
== FAQ ==


=== What is the AI Actions Library? === 
'''Q1: What happens if I change my activity limit after purchasing the AI Actions Library?'''
The AI Actions Library is a collection of pre-built AI functions designed to help users quickly integrate intelligent automation into customer journeys.
A1: If you change your activity limit, the modal will display the new associated cost, and you'll need to confirm the purchase again.
 
=== Who can use the AI Actions Library? === 
It is available to agency partners and their clients across all ActiveCampaign plans: Starter, Plus, Pro, and Enterprise.
 
=== How do I access the AI Actions Library? === 
The library can be accessed through the automation builder by selecting the '''+''' button and choosing the '''AI Actions Library''' from the menu.


=== What types of actions are included? === 
'''Q2: Do I need any special permissions to access AI Actions Library?'''
Available actions include content summarization, sentiment detection, intent classification, real-time personalization, data analysis, and text translation.
A2: Yes, only administrators of the ActiveCampaign account can purchase the AI Actions Library.


=== Can I customize AI actions? === 
'''Q3: Can I use AI Actions in any automation?'''
Yes. Each action provides configuration fields to personalize how it interprets data and what output it generates.
A3: Yes, once enabled, you can integrate AI Actions in any automation workflow you create.


=== Can I stack multiple AI actions in one automation? === 
'''Q4: Is there any training available for using AI Actions?'''
Absolutely. You can create layered functionality by combining different AI actions for comprehensive decision-making and personalization.
A4: While specific training may not be provided, you can find resources and detailed instructions in the ActiveCampaign help documentation.


=== Is technical knowledge required to use this feature? === 
'''Q5: How does the language detection feature work?'''
No. The AI Actions Library is designed to be user-friendly, enabling non-technical users to add intelligent automation with ease.
A5: The AI Actions Library automatically analyzes incoming messages to detect the language being used, allowing for immediate translation into responses in the customer's preferred language.


== Summary ==
'''Q6: What types of customer behavior can be analyzed?'''
A6: AI Actions can analyze various customer behaviors including sentiment detection, interaction history, and response rates.


The '''AI Actions Library''' is a game-changing tool for agency partners seeking to differentiate and scale their services. By packaging advanced artificial intelligence into easy-to-use actions, ActiveCampaign empowers marketing teams to build more intelligent, responsive, and personalized automation workflows. With built-in support for translation, sentiment analysis, and intent classification, this feature helps you stay ahead in an increasingly competitive landscape.
'''Q7: Can AI Actions be customized further?'''
A7: AI Actions in the library are pre-built, but the actions can be adapted to fit your specific business processes through parameter adjustments.


Explore more by visiting the [[ActiveCampaign Release Notes]] and [[Partner Release Notes]] pages.
== Additional Resources ==
* [How to purchase Activities?](https://help.activecampaign.com/hc/en-us/articles/20331764650140-Purchase-activities-with-a-monthly-limit)
* [AI Actions Library Overview](https://help.activecampaign.com/hc/en-us/articles/18429175410332-AI-Actions-Library-overview#h_01JKRPGT8MHC1EW7SKVAXNSQKS)
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Latest revision as of 07:34, 3 November 2025

```mediawiki Navigation: Main_Page > Automations > AI Actions Library

Introducing AI Actions Library[edit | edit source]

The AI Actions Library is a powerful feature within Automations of ActiveCampaign that allows users to automate marketing tasks effortlessly using advanced AI technology. Previously known as the AI Prompt Block, this feature enables marketers to harness the potential of artificial intelligence to enhance customer interactions and streamline marketing processes. The AI Actions Library allows you to write email content based on contact behavior, tag or update contact fields, and ultimately deliver hyper-personalized messages tailored to the unique behaviors and responses of customers. This article will explore the details of the AI Actions Library, its benefits, and how to implement it effectively for optimal results.

How to Access the AI Actions Library[edit | edit source]

To begin using the AI Actions Library, you must first ensure that your ActiveCampaign account has access to this feature. The AI Actions Library is available as an add-on and requires administrative permissions to purchase.

Step-by-Step Instructions[edit | edit source]

Follow these steps to purchase and access the AI Actions Library:

  1. Click your name on the bottom left of your screen in ActiveCampaign.
  2. Select the Billing & Upgrade option from the modal window that appears.
  3. Under the Your Plan tab, click Edit next to where it states your current Activity Limit.
  4. A modal window will pop up. Use the dropdown menu to select your desired activity limit.
  5. The modal will display the additional cost associated with your selection. Review it carefully and then click on the Review purchase button.
  6. Finally, to confirm your changes, click Confirm purchase.

Once the AI Actions Library is purchased, it will be available for use in your automation workflows.

Configuration Options and Settings[edit | edit source]

The AI Actions Library provides several options that enhance the way you can interact with your customers. Key configuration options include:

  • Explore ready-to-use AI actions: Access a library of pre-built AI actions that can be seamlessly integrated within your automation builder.
  • Analyze and categorize data: Utilize AI to detect sentiment, analyze customer behavior, and classify text based on feedback received. This allows for effective follow-ups based on the sentiment of customer feedback.
  • Real-time personalization: Generate contextual responses that directly address customer inquiries, enhancing the user experience.
  • Instant translations: Automatically detect the language of your customers and translate messages to ensure replies are delivered in their preferred language.

Best Practices and Tips[edit | edit source]

To maximize the benefits of the AI Actions Library, consider the following best practices:

  • Regularly explore the available AI Actions to keep your automations fresh and effective.
  • Utilize the sentiment analysis feature to trigger follow-up actions that are appropriate to the emotional tone of customer feedback.
  • Implement real-time personalization in your responses to create a more engaging and interactive experience for your customers.
  • Take advantage of instant translations to broaden your audience reach and cater to non-native speakers.

Common Use Cases with Examples[edit | edit source]

The AI Actions Library can be utilized in various marketing scenarios. Some common use cases include:

  • **Customer Support Automation**: By employing AI actions, businesses can automatically respond to frequently asked questions in real time, thus improving response times and customer satisfaction.
  • **Email Marketing**: Create dynamic email content that adjusts based on the recipient's behavioral data, ensuring more relevant messages are sent to different segments of your audience.
  • **Feedback Management**: Leverage data analysis capabilities to classify customer feedback and respond accordingly, which fosters improved engagement and customer relations.
  • **Multilingual Communication**: Use the instant translation feature within the AI Actions Library to communicate effectively with clients in their native languages.

Troubleshooting[edit | edit source]

If you encounter issues while using the AI Actions Library, consider the following steps:

  • Ensure that your account has the AI Actions Library add-on purchased and enabled.
  • If an AI action isn't functioning as expected, recheck the configuration settings in your automation to ensure all parameters are set correctly.
  • For any persistent issues, consider reaching out to ActiveCampaign support for assistance or check the help documentation for troubleshooting tips.

Related Features[edit | edit source]

For further enhancements to your marketing strategy, you may also want to explore the following features in ActiveCampaign:

FAQ[edit | edit source]

Q1: What happens if I change my activity limit after purchasing the AI Actions Library? A1: If you change your activity limit, the modal will display the new associated cost, and you'll need to confirm the purchase again.

Q2: Do I need any special permissions to access AI Actions Library? A2: Yes, only administrators of the ActiveCampaign account can purchase the AI Actions Library.

Q3: Can I use AI Actions in any automation? A3: Yes, once enabled, you can integrate AI Actions in any automation workflow you create.

Q4: Is there any training available for using AI Actions? A4: While specific training may not be provided, you can find resources and detailed instructions in the ActiveCampaign help documentation.

Q5: How does the language detection feature work? A5: The AI Actions Library automatically analyzes incoming messages to detect the language being used, allowing for immediate translation into responses in the customer's preferred language.

Q6: What types of customer behavior can be analyzed? A6: AI Actions can analyze various customer behaviors including sentiment detection, interaction history, and response rates.

Q7: Can AI Actions be customized further? A7: AI Actions in the library are pre-built, but the actions can be adapted to fit your specific business processes through parameter adjustments.

Additional Resources[edit | edit source]

```

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