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'''Navigation:''' [[Main_Page]] > [[ActiveCampaign Release Notes]] > [[Partner Release Notes]] > AI Actions Library
```mediawiki
'''Navigation:''' [[Main_Page]] > [[Automations]] > AI Actions Library


= AI Actions Library for Agency Partners =
== Introducing AI Actions Library ==


The '''AI Actions Library''' is the latest advancement in ActiveCampaign’s suite of AI-driven tools, introduced in the October 2025 product update. Released exclusively for [[Partner Release Notes|agency partners]], this feature enhances the automation experience by allowing users to access a diverse library of intelligent, ready-to-use AI actions within the automation builder.  
The '''AI Actions Library''' is a powerful feature within [[Automations]] of ActiveCampaign that allows users to automate marketing tasks effortlessly using advanced AI technology. Previously known as the '''AI Prompt Block''', this feature enables marketers to harness the potential of artificial intelligence to enhance customer interactions and streamline marketing processes. The AI Actions Library allows you to write email content based on contact behavior, tag or update contact fields, and ultimately deliver hyper-personalized messages tailored to the unique behaviors and responses of customers. This article will explore the details of the AI Actions Library, its benefits, and how to implement it effectively for optimal results.
 
Designed to accelerate and elevate marketing workflows, the AI Actions Library builds upon the previously introduced AI Prompt Block by offering a dynamic catalog of orchestration-ready AI functionalities. These include text classification, intent recognition, sentiment analysis, translation, and much more.


== How to Access the AI Actions Library ==
== How to Access the AI Actions Library ==


The AI Actions Library is embedded directly into ActiveCampaign’s automation builder and available across the following plan levels:
To begin using the AI Actions Library, you must first ensure that your ActiveCampaign account has access to this feature. The AI Actions Library is available as an add-on and requires administrative permissions to purchase.
 
* Starter
* Plus
* Pro
* Enterprise
 
To access:
 
1. Log into your ActiveCampaign account.
2. Navigate to the '''Automation''' builder.
3. Click to add a new automation block.
4. Select the option labeled '''AI Actions Library''' or a recommended intelligent action from the '''Suggested AI Actions''' section.


== Step-by-Step Instructions ==
== Step-by-Step Instructions ==


=== Step 1: Open an Automation ===
Follow these steps to purchase and access the AI Actions Library:
 
Begin by either creating a new automation or editing an existing one by going to the [[Automation]] section of the platform.
 
=== Step 2: Add an AI Action Block ===
 
Within the automation flow:
 
1. Click the '+' icon to insert a new action.
2. From the action list, locate the “AI” category (typically represented by an AI chip or brain icon).
3. Choose '''AI Actions Library.'''
 
=== Step 3: Browse the Library ===
 
The AI Actions Library user interface will display a categorized list of AI-enhanced tasks. Some of the key functions include:
 
* '''Summarize Content''' – Condense messages or articles for quick overviews.
* '''Translate Text''' – Automatically detect language and localize communication.
* '''Classify Intent''' – Understand user purpose (e.g., support request, pricing inquiry).
* '''Analyze Sentiment''' – Recognize emotional tone (positive, neutral, negative).
* '''Custom Prompt Creation''' – Build action steps triggered by tailored prompts.
 
=== Step 4: Configure AI Action ===
 
After selecting an AI action:
 
1. Customize the input settings – e.g., map it to a previous message or contact field.
2. Define the automation response – use conditional logic, triggers, or follow-ups depending on the output.
3. Click '''Save''' to add it to your flow.


=== Step 5: Test & Deploy ===
# Click your name on the bottom left of your screen in ActiveCampaign.
# Select the '''Billing & Upgrade''' option from the modal window that appears.
# Under the '''Your Plan''' tab, click '''Edit''' next to where it states your current '''Activity Limit'''.
# A modal window will pop up. Use the dropdown menu to select your desired activity limit.
# The modal will display the additional cost associated with your selection. Review it carefully and then click on the '''Review purchase''' button.
# Finally, to confirm your changes, click '''Confirm purchase'''.


Test your automation using sample contacts to ensure the AI responses align with your goals. Once satisfied, activate the workflow.
Once the AI Actions Library is purchased, it will be available for use in your automation workflows.


== Configuration Options and Settings ==
== Configuration Options and Settings ==


The AI Actions Library provides flexible configuration for each action. Key configuration options include:
The AI Actions Library provides several options that enhance the way you can interact with your customers. Key configuration options include:
 
* **Input Fields** – Define the source for analysis (e.g., custom fields, email replies).
* **Language Detection** – Automatically adapt responses depending on detected language.
* **Output Format** – Results can be sent as messages, used in conditional paths, or stored in contact fields.
* **Trigger Logic** – AI outputs can activate conditional splits based on relevance, sentiment, or categorization.


Each block is modular, allowing for complex chaining and AI orchestration.
* '''Explore ready-to-use AI actions''': Access a library of pre-built AI actions that can be seamlessly integrated within your automation builder.
* '''Analyze and categorize data''': Utilize AI to detect sentiment, analyze customer behavior, and classify text based on feedback received. This allows for effective follow-ups based on the sentiment of customer feedback.
* '''Real-time personalization''': Generate contextual responses that directly address customer inquiries, enhancing the user experience.
* '''Instant translations''': Automatically detect the language of your customers and translate messages to ensure replies are delivered in their preferred language.


== Best Practices and Tips ==
== Best Practices and Tips ==


Here are some tips to optimize usage of the AI Actions Library:
To maximize the benefits of the AI Actions Library, consider the following best practices:


* **Start with High-Impact Actions** – Begin with sentiment analysis or intent detection in your lead nurturing automations.
* Regularly explore the available '''AI Actions''' to keep your automations fresh and effective.
* **Combine with Conditional Logic** – Use AI outputs to trigger contextually relevant follow-ups.
* Utilize the sentiment analysis feature to trigger follow-up actions that are appropriate to the emotional tone of customer feedback.
* **Localize Your Communication** – Apply translation actions for multilingual audiences automatically.
* Implement real-time personalization in your responses to create a more engaging and interactive experience for your customers.
* **Reuse Successful Prompts** – Save custom prompts that deliver conversions and repurpose them across automations.
* Take advantage of instant translations to broaden your audience reach and cater to non-native speakers.
* **Test Before Scaling** – Run limited tests with AI blocks before rolling out to your entire audience.


== Common Use Cases with Examples ==
== Common Use Cases with Examples ==


=== 1. Sentiment-Based Follow-Ups ===
The AI Actions Library can be utilized in various marketing scenarios. Some common use cases include:
 
Use case: Automatically follow up with dissatisfied customers.
 
* Action: Add “Analyze Sentiment” block after customer feedback.
* Logic: If sentiment = Negative → Trigger escalation email with account manager.
 
=== 2. Real-Time Inquiry Classification ===
 
Use case: Categorize support questions and send to appropriate team.
 
* Action: Use “Classify Intent” block.
* Result: If intent = “Technical Issue,” forward via [[Email_Marketing]] to tech support.
 
=== 3. Auto-Translate Customer Responses ===
 
Use case: Enable seamless communication with international leads.
 
* Action: Auto-detect language and translate response.
* Result: Reply in customer’s preferred language using [[SMS Marketing]] or WhatsApp.
 
=== 4. Summarizing Contact Feedback ===
 
Use case: Reduce manual workload by summarizing long responses.


* Action: Connect “Summarize Content” block to form submissions.
* **Customer Support Automation**: By employing AI actions, businesses can automatically respond to frequently asked questions in real time, thus improving response times and customer satisfaction.
* Result: Key takeaways are stored in a custom field for your sales reps.
* **Email Marketing**: Create dynamic email content that adjusts based on the recipient's behavioral data, ensuring more relevant messages are sent to different segments of your audience.
* **Feedback Management**: Leverage data analysis capabilities to classify customer feedback and respond accordingly, which fosters improved engagement and customer relations.
* **Multilingual Communication**: Use the instant translation feature within the AI Actions Library to communicate effectively with clients in their native languages.


== Troubleshooting ==
== Troubleshooting ==


If you encounter functionality issues, consider the following solutions:
If you encounter issues while using the AI Actions Library, consider the following steps:
 
* **AI Block Not Appearing** – Ensure you're on a supported plan (Starter, Plus, Pro, Enterprise).
* **No Output Generated** – Verify that valid input is mapped (e.g., contact field contains text).
* **Inaccurate Language Detection** – Use structured input to improve recognition.
* **Delayed Responses** – AI processing may take a few seconds; avoid chaining large blocks in rapid succession.
* **Errors During Save** – Check for required fields that were left empty during configuration.


If problems persist, refer to the official help documentation or contact support via the [[Help Docs]].
* Ensure that your account has the AI Actions Library add-on purchased and enabled.
* If an AI action isn't functioning as expected, recheck the configuration settings in your automation to ensure all parameters are set correctly.
* For any persistent issues, consider reaching out to ActiveCampaign support for assistance or check the help documentation for troubleshooting tips.


== Related Features ==
== Related Features ==


The AI Actions Library integrates or synergizes with several core and supporting features, including but not limited to:
For further enhancements to your marketing strategy, you may also want to explore the following features in ActiveCampaign:


* [[Automation]] – Design sophisticated workflows using AI actions.
* [[Automation]]
* [[Email_Marketing]] – Use AI outputs to personalize and time emails efficiently.
* [[Email Marketing]]
* [[Integrations]] – Feed AI actions with data from connected apps.
* [[Segmentation]]
* [[Analytics & Reporting]] – Evaluate the impact of AI-powered blocks via campaign reports.
* [[CRM]] – Update contact fields with classified sentiment or intent values.


== FAQ ==
== FAQ ==


=== What is the AI Actions Library? ===
'''Q1: What happens if I change my activity limit after purchasing the AI Actions Library?'''
The AI Actions Library is a collection of ready-to-use AI tools within ActiveCampaign’s automation builder that aid in content generation, customer analysis, translation, and decision making.
A1: If you change your activity limit, the modal will display the new associated cost, and you'll need to confirm the purchase again.
 
=== Who has access to this feature? ===
Agency partners using any of the following plans: Starter, Plus, Pro, or Enterprise.
 
=== What types of actions are included? ===
Actions include sentiment analysis, text translation, content summarization, prompt generation, intent classification, and more.
 
=== Can I create custom AI actions? ===
Yes. Users can generate custom prompts and define how those prompts interact with automation logic.
 
=== Is the AI Actions Library the same as the AI Prompt Block? ===
No. It expands on it. While the Prompt Block allows custom interactions, the Library supplies templated, reusable AI-powered tasks.


=== Can these actions work across SMS or WhatsApp? ===
'''Q2: Do I need any special permissions to access AI Actions Library?'''
Yes. Outputs from AI actions can trigger messages across supported channels like [[SMS Marketing]] and WhatsApp, depending on your setup.
A2: Yes, only administrators of the ActiveCampaign account can purchase the AI Actions Library.


=== Where can I learn more? ===
'''Q3: Can I use AI Actions in any automation?'''
See the full overview in the [https://help.activecampaign.com/hc/en-us/articles/18429175410332 AI Action Library overview].
A3: Yes, once enabled, you can integrate AI Actions in any automation workflow you create.


== See Also ==
'''Q4: Is there any training available for using AI Actions?'''
A4: While specific training may not be provided, you can find resources and detailed instructions in the ActiveCampaign help documentation.


* [[Automation]]
'''Q5: How does the language detection feature work?'''
* [[AI]]
A5: The AI Actions Library automatically analyzes incoming messages to detect the language being used, allowing for immediate translation into responses in the customer's preferred language.
* [[Email_Marketing]]
* [[SMS Marketing]]
* [[Reports]]
* [[Partner Release Notes]]
* [[ActiveCampaign Release Notes]]


== External Resources ==
'''Q6: What types of customer behavior can be analyzed?'''
A6: AI Actions can analyze various customer behaviors including sentiment detection, interaction history, and response rates.


* [https://help.activecampaign.com/hc/en-us/articles/18429175410332-AI-Actions-Library-overview Official Help Doc: AI Actions Library overview]
'''Q7: Can AI Actions be customized further?'''
* [https://www.activecampaign.com/lp/fall-2025-innovation-keynote Fall 2025 Innovation Keynote features]
A7: AI Actions in the library are pre-built, but the actions can be adapted to fit your specific business processes through parameter adjustments.


[[Category:ActiveCampaign Release Notes]]
== Additional Resources ==
[[Category:Partner Release Notes]]
* [How to purchase Activities?](https://help.activecampaign.com/hc/en-us/articles/20331764650140-Purchase-activities-with-a-monthly-limit)
* [AI Actions Library Overview](https://help.activecampaign.com/hc/en-us/articles/18429175410332-AI-Actions-Library-overview#h_01JKRPGT8MHC1EW7SKVAXNSQKS)
```

Latest revision as of 07:34, 3 November 2025

```mediawiki Navigation: Main_Page > Automations > AI Actions Library

Introducing AI Actions Library[edit | edit source]

The AI Actions Library is a powerful feature within Automations of ActiveCampaign that allows users to automate marketing tasks effortlessly using advanced AI technology. Previously known as the AI Prompt Block, this feature enables marketers to harness the potential of artificial intelligence to enhance customer interactions and streamline marketing processes. The AI Actions Library allows you to write email content based on contact behavior, tag or update contact fields, and ultimately deliver hyper-personalized messages tailored to the unique behaviors and responses of customers. This article will explore the details of the AI Actions Library, its benefits, and how to implement it effectively for optimal results.

How to Access the AI Actions Library[edit | edit source]

To begin using the AI Actions Library, you must first ensure that your ActiveCampaign account has access to this feature. The AI Actions Library is available as an add-on and requires administrative permissions to purchase.

Step-by-Step Instructions[edit | edit source]

Follow these steps to purchase and access the AI Actions Library:

  1. Click your name on the bottom left of your screen in ActiveCampaign.
  2. Select the Billing & Upgrade option from the modal window that appears.
  3. Under the Your Plan tab, click Edit next to where it states your current Activity Limit.
  4. A modal window will pop up. Use the dropdown menu to select your desired activity limit.
  5. The modal will display the additional cost associated with your selection. Review it carefully and then click on the Review purchase button.
  6. Finally, to confirm your changes, click Confirm purchase.

Once the AI Actions Library is purchased, it will be available for use in your automation workflows.

Configuration Options and Settings[edit | edit source]

The AI Actions Library provides several options that enhance the way you can interact with your customers. Key configuration options include:

  • Explore ready-to-use AI actions: Access a library of pre-built AI actions that can be seamlessly integrated within your automation builder.
  • Analyze and categorize data: Utilize AI to detect sentiment, analyze customer behavior, and classify text based on feedback received. This allows for effective follow-ups based on the sentiment of customer feedback.
  • Real-time personalization: Generate contextual responses that directly address customer inquiries, enhancing the user experience.
  • Instant translations: Automatically detect the language of your customers and translate messages to ensure replies are delivered in their preferred language.

Best Practices and Tips[edit | edit source]

To maximize the benefits of the AI Actions Library, consider the following best practices:

  • Regularly explore the available AI Actions to keep your automations fresh and effective.
  • Utilize the sentiment analysis feature to trigger follow-up actions that are appropriate to the emotional tone of customer feedback.
  • Implement real-time personalization in your responses to create a more engaging and interactive experience for your customers.
  • Take advantage of instant translations to broaden your audience reach and cater to non-native speakers.

Common Use Cases with Examples[edit | edit source]

The AI Actions Library can be utilized in various marketing scenarios. Some common use cases include:

  • **Customer Support Automation**: By employing AI actions, businesses can automatically respond to frequently asked questions in real time, thus improving response times and customer satisfaction.
  • **Email Marketing**: Create dynamic email content that adjusts based on the recipient's behavioral data, ensuring more relevant messages are sent to different segments of your audience.
  • **Feedback Management**: Leverage data analysis capabilities to classify customer feedback and respond accordingly, which fosters improved engagement and customer relations.
  • **Multilingual Communication**: Use the instant translation feature within the AI Actions Library to communicate effectively with clients in their native languages.

Troubleshooting[edit | edit source]

If you encounter issues while using the AI Actions Library, consider the following steps:

  • Ensure that your account has the AI Actions Library add-on purchased and enabled.
  • If an AI action isn't functioning as expected, recheck the configuration settings in your automation to ensure all parameters are set correctly.
  • For any persistent issues, consider reaching out to ActiveCampaign support for assistance or check the help documentation for troubleshooting tips.

Related Features[edit | edit source]

For further enhancements to your marketing strategy, you may also want to explore the following features in ActiveCampaign:

FAQ[edit | edit source]

Q1: What happens if I change my activity limit after purchasing the AI Actions Library? A1: If you change your activity limit, the modal will display the new associated cost, and you'll need to confirm the purchase again.

Q2: Do I need any special permissions to access AI Actions Library? A2: Yes, only administrators of the ActiveCampaign account can purchase the AI Actions Library.

Q3: Can I use AI Actions in any automation? A3: Yes, once enabled, you can integrate AI Actions in any automation workflow you create.

Q4: Is there any training available for using AI Actions? A4: While specific training may not be provided, you can find resources and detailed instructions in the ActiveCampaign help documentation.

Q5: How does the language detection feature work? A5: The AI Actions Library automatically analyzes incoming messages to detect the language being used, allowing for immediate translation into responses in the customer's preferred language.

Q6: What types of customer behavior can be analyzed? A6: AI Actions can analyze various customer behaviors including sentiment detection, interaction history, and response rates.

Q7: Can AI Actions be customized further? A7: AI Actions in the library are pre-built, but the actions can be adapted to fit your specific business processes through parameter adjustments.

Additional Resources[edit | edit source]

```

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