TLS 1.0 & 1.1 Deprecation FAQs

Navigation: Main_Page > Developers > API > TLS 1.0 & 1.1 Deprecation FAQs

TLS 1.0 & 1.1 Deprecation FAQs

Introduction

ActiveCampaign is committed to maintaining the highest standards of security and data integrity. To this end, the company has announced the deprecation of support for TLS 1.0 and 1.1 as of May 31, 2019. This decision is pivotal, as it affects API requests from servers still utilizing these outdated versions of the Transport Layer Security (TLS) protocol. Understanding this change is essential for developers and businesses using ActiveCampaign's services, as failing to upgrade could disrupt API integrations and functionalities.

How to Access This Feature

This feature becomes particularly relevant when assessing your server's TLS settings and adapting to the latest security protocols. Users can begin by checking the current settings of their server. The deprecation affects all users and API calls made to ActiveCampaign from servers using TLS 1.0 and 1.1 will no longer succeed after the specified deadline.

Step-by-Step Instructions

Checking Your TLS Version

1. Access your server's command line interface. 2. Execute the command: openssl version 3. Review the output:

  - If it returns 1.0.1 or higher (such as "LibreSSL 2.6.5" or "OpenSSL 1.0.2k-fips 26 Jan 2017"), you are using a current and secure version of TLS.
  - If it returns anything lower, such as "1.0.0", you will need to upgrade your TLS settings.

Upgrading Your TLS Settings

1. If you're working in a development environment, consult the appropriate documentation for upgrading TLS. 2. If needed, collaborate with a developer or your IT team to ensure the upgrade is completed efficiently. 3. Reach out to the ActiveCampaign Customer Experience Team via their contact page for additional guidance or questions.

Configuration Options and Settings

When preparing your environment for the transition, ensure that you are properly configured to utilize TLS 1.2 or higher. The specific steps to upgrade TLS will vary depending on your server environment and configuration. It is advisable to consult technical documentation relevant to your platform.

Best Practices and Tips

- Regularly check your server's TLS version to ensure compliance with industry standards. - Upgrade to TLS 1.2 or TLS 1.3 as these versions provide enhanced security features. - Collaborate with your development team to manage the transition smoothly and avoid disruption. - If you're using third-party integrations (such as Zapier or WordPress), ensure that those platforms are also updated to support the required TLS versions.

Common Use Cases

- Integrating ActiveCampaign's API for lead generation: Businesses leveraging API to automate lead data processing need secure connections. Upgrading TLS is crucial to maintaining functionality. - Automating marketing campaigns: Marketers utilizing integrations for campaign management must ensure their servers comply with TLS requirements to avoid failures post-deprecation.

Troubleshooting

- **If API calls fail post-May 31, 2019**: Confirm your server's TLS version and ensure it meets the required standard. If not, initiate an immediate upgrade. - **Contacting support**: If you encounter issues beyond your control, such as external integrations failing, consult with the ActiveCampaign Customer Experience Team.

FAQ

Q1: What happens if I don’t upgrade my TLS settings?

If you do not upgrade to TLS 1.2 or higher by May 31, 2019, any API calls made from your server will fail.

Q2: How can I learn which version of TLS I am using?

Run the command openssl version from your server’s command line to determine the version of TLS in use.

Q3: Do I need to upgrade if I am using a third-party integration?

Yes, you must ensure that third-party services like Zapier or WordPress are also updated to support TLS 1.2 or higher.

Q4: Can I get an extension for the upgrade deadline?

While ActiveCampaign cannot grant extensions, they provide ample notice for clients to make necessary adjustments.

Q5: What are the implications of not upgrading?

Failing to upgrade means that all API-related functionalities dependent on secure calls to ActiveCampaign will cease operation.

Q6: Is it necessary to work with a developer to upgrade?

While you can upgrade manually, collaborating with a developer is recommended to ensure proper implementation.

Q7: Where can I get more help regarding upgrading my TLS settings?

For further assistance, reach out to the ActiveCampaign Customer Experience Team through their contact page.

Related Features

- API: Essential for integrating and automating marketing tasks with ActiveCampaign. - Developers: Learn more about tools and resources available for developers working with ActiveCampaign.

By following these guidelines and understanding the implications of the TLS 1.0 and 1.1 deprecation, users can ensure secure and efficient integration with ActiveCampaign's platforms.