Editing Unarchive an Agency or Reseller Partner child account

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'''Navigation:''' [[Main_Page]] > [[Account]] > [[Agency or Reseller Partners]] > Unarchive an Agency or Reseller Partner child account

== Unarchive an Agency or Reseller Partner Child Account ==

=== Introduction ===
The ability to unarchive an Agency or Reseller Partner child account is an important feature in ActiveCampaign for managing your accounts effectively. This feature comes into play when a child account has been archived due to cancellation or expiration, allowing partners to regain access and continue utilizing the functionalities provided by ActiveCampaign. Understanding how to unarchive a child account not only restores access to account features but also helps in maintaining customer relationships and ensuring continuity of service. 

=== How to Access This Feature ===
To access the unarchiving feature, you must log into your '''Partner Portal'''. Only Agency or Reseller Partners can interact with child accounts through this portal, which is designed to allow a range of account management activities.

=== Step-by-Step Instructions ===
Here’s how to unarchive a child account:

1. **Log into your Partner Portal.**
   - Enter your credentials to access the portal where you manage your agency or reseller accounts.

2. **Select the Account to Unarchive.**
   - Locate the account you wish to unarchive, which will typically be listed under your managed child accounts.

3. **Click on "Renew" next to the Account.**
   - Once you have identified the account, click on the '''Renew''' option adjacent to the account name. This action initiates the unarchiving process.

4. **Choose the Subscription Plan.**
   - On the "Change Your Account" page, you will need to select a '''Product''', '''Tier''', and any applicable '''Add-Ons''' related to the service you want to offer to the customer.

5. **Submit the Changes.**
   - Click the '''Submit''' button to finalize your selection. Upon submission, your account will be charged as part of the unarchive process.

   - Please note that the partner, rather than the admin of the account, will receive two important emails:
     - A receipt of the payment
     - A confirmation email once the account has been successfully unarchived and is ready for access

=== Configuration Options and Settings ===
When unarchiving a child account, several options and settings come into play:
- '''Product''': The type of service the child account will receive after being unarchived.
- '''Tier''': The level of service or features that will be accessible.
- '''Add-Ons''': Optional additional features that can enhance the service provided.

Please note that if reporting on earlier account data, records are only retained for one year; thus, long-dormant accounts without data will necessitate creating a new account.

=== Best Practices and Tips ===
- Always confirm whether the child account has been archived for more than one year, as accounts archived longer than this cannot be unarchived. Instead, a new account must be created.
- Keep track of your child accounts and their status regularly to prevent losing access to crucial customer data and functionality.
- Use the renewal feature effectively by ensuring that potential trial accounts are managed and unarchived within the two-week free renewal period before moving to the paid account process.

=== Common Use Cases with Examples ===
1. **Reactivating a Paid Account:** If a child account previously subscribed under a paid plan is archived due to inactivity, unarchiving allows continued access to previously acquired data and customer history.
   
2. **Managing Trial Accounts:** For accounts that were set up as trials, partners can extend their usability by renewing them within the two-week grace period, granting clients extra time to evaluate the service.

3. **Continuing Client Engagement:** Unarchiving an account enables active communication with clients who may have fallen off the radar, allowing for targeted re-engagement strategies.

=== Troubleshooting ===
If you face issues during the unarchiving process, consider these troubleshooting steps:
- Ensure you are logging into the correct '''Partner Portal''' with appropriate permissions.
- Verify if the account has been archived for more than one year, as such accounts cannot be unarchived.
- If you don’t receive confirmation emails after submission, check your spam or junk mail folders.

=== FAQ ===
'''Q1: Can I unarchive any child account regardless of how long it has been archived?'''
A1: No, you can only unarchive accounts that have been archived for less than one year.

'''Q2: Will I receive any emails after unarchiving a child account?'''
A2: Yes, you will receive a receipt of payment and a confirmation email once the account is unarchived.

'''Q3: What happens if an account is archived for more than one year?'''
A3: Accounts archived for over one year do not retain any data, and you will need to create a new account for your customers.

'''Q4: Can I provide an additional free renewal for trial accounts?'''
A4: Yes, Agency or Reseller Partners are permitted to provide one additional free renewal for trial accounts within a two-week period.

'''Q5: Where can I manage my child accounts?'''
A5: You can manage your child accounts through the '''Partner Portal'''.

'''Q6: Are there any charges for the unarchive process?'''
A6: Yes, the partner is charged for the account upon submitting the renewal details.

'''Q7: Who receives the emails regarding the unarchive process?'''
A7: The partner who manages the account, not the admin user, receives the email confirmations.

For more information on account management practices, be sure to refer to the relevant sections within [[Account]] and [[Agency or Reseller Partners]].
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