Editing TikTok Ads Integration

'''Navigation:''' [[Main_Page]] > [[ActiveCampaign Release Notes]] > [[2024 Release Notes]] > TikTok Ads Integration

= Now Live: TikTok Ads Integration =

== Introduction ==

The '''TikTok Ads Integration''' is a new capability introduced in October 2024 for ActiveCampaign users on the '''Plus''', '''Professional''', and '''Enterprise''' plans. This integration allows businesses to seamlessly connect their TikTok Ads lead generation efforts with ActiveCampaign, enabling automatic lead syncing, instant automation triggers, and enriched contact records.

With social media playing a critical role in modern marketing strategies, this integration helps marketers and businesses save time, nurture leads effortlessly, and personalize follow-ups using TikTok Ads Instant Forms. By leveraging ActiveCampaign's powerful automation and segmentation tools, users can now convert TikTok engagement into real marketing outcomes—without any manual lead imports.

== How to Access the TikTok Ads Integration ==

The TikTok Ads Integration is available to all customers on the following plan tiers:
* '''Plus'''
* '''Professional'''
* '''Enterprise'''

If you're currently on a '''Starter''' plan, you will need to upgrade your subscription. To do this:

1. Go to your ActiveCampaign account.
2. Navigate to your **Billing** section.
3. Upgrade to one of the supported plans mentioned above.

Once you're on a supported plan, you can proceed to connect your TikTok Ads account by following the setup process outlined below.

== Step-by-Step Instructions ==

To get started with integrating TikTok Ads into your ActiveCampaign account, follow these steps:

1. **Access the Integration Setup Page**  
   Visit the dedicated support article to learn how to connect your TikTok Ads account:  
   [https://help.activecampaign.com/hc/en-us/articles/16469226845084-Connect-TikTok-Ads-to-ActiveCampaign Connect TikTok Ads to ActiveCampaign]

2. **Authenticate Your TikTok Ads Account**  
   Provide authorization to ActiveCampaign so it can access your TikTok Ads Instant Forms account.

3. **Map TikTok Ads Form Submissions to ActiveCampaign**  
   Once authorized, configure the integration so that leads collected through TikTok Ads Instant Forms are passed into ActiveCampaign as:

   * **New contacts** – for first-time submissions.
   * **Updated contacts** – if an existing contact submits another form.

4. **Enable Custom Objects Tracking**  
   Each form submission is stored as a '''Custom Object record''', allowing you to track engagements historically and trigger deeper personalization logic inside ActiveCampaign.

5. **Use Form Submission Triggers in Automations**  
   With the integration activated, use form submissions to:

   * Start an automation
   * Assign a deal or follow-up task
   * Add a tag or update a field automatically
   * Send welcome emails or SMS campaigns

== Configuration Options and Settings ==

Once the TikTok Ads Integration is active, you gain access to several key features:

* '''Automatic Contact Syncing'''  
  Every time a TikTok Ads form is submitted, a new contact is created in ActiveCampaign or an existing contact is updated, depending on the matching criteria (typically email address).

* '''Automation Triggers'''  
  Form submissions can serve as entry points for automation workflows, allowing you to instantly engage leads based on their form responses.

* '''Custom Object Records'''  
  Submitted form data is stored in '''Custom Objects''', which can be referenced in segmentation or automation logic to create more targeted marketing campaigns.

* '''Segmentation and Tagging'''  
  While not configured in the integration UI directly, you can apply messaging logic in automations using conditionals based on the form source or answers captured from TikTok Ads Instant Forms.

== Best Practices and Tips ==

To get the most out of your ActiveCampaign and TikTok Ads Integration, consider the following best practices:

* **Segment Based on Source**  
  Use tags or custom fields to identify contacts sourced from TikTok. This helps measure performance and build audience-specific follow-ups.

* **Personalize Welcome Automations**  
  Set up automations that deliver welcome emails or introductory offers the moment someone fills out a TikTok form.

* **Use Custom Object Data for Contextual Messaging**  
  Tap into the information from the form submissions stored in '''Custom Object records''' to contextualize product recommendations or service offers.

* **Avoid Manual Imports**  
  Let the integration handle the syncing process for you to minimize errors and reduce operational overhead.

* **Monitor and Iterate**  
  Keep an eye on conversion metrics and adjust your TikTok Instant Forms and ActiveCampaign email flows based on performance.

== Common Use Cases and Examples ==

Here are examples of how marketers and businesses can use the TikTok Ads Integration:

* A fitness coach runs a TikTok ad promoting a free consultation. When someone fills the form, an automation sends an email with a calendar link and SMS reminder.
* An ecommerce brand promotes a limited-time offer on TikTok. Form fills trigger a lead nurture sequence that includes product demos and exclusive offers.
* A digital agency gathers interest via TikTok Ads and automatically tags leads by campaign, initiating different CRM pipelines based on the funnel stage.

== Troubleshooting ==

Although the integration is designed for ease of use, users might encounter some issues. Below are common troubleshooting points:

* **Contacts Not Syncing**  
  Ensure the integration is properly authorized and that the form fields on TikTok match the expected field requirements in ActiveCampaign (e.g., email address).

* **Automations Not Triggering**  
  Confirm that automation workflows have the correct trigger configured (e.g., "Submits a TikTok Form").

* **Custom Object Records Not Appearing**  
  Check whether the integration has been granted sufficient permissions and if your plan supports '''Custom Objects'''. Also, ensure that the TikTok form was successfully submitted and matched to a contact.

* **Plan Restriction Issues**  
  If you do not see the option to connect TikTok Ads, confirm that you're not on a '''Starter''' plan. Upgrading to '''Plus''' or higher is required.

== Related Features ==

For expanded campaign execution and audience tracking, consider using:

* [[Integrations]] – Explore over 1,000 other app integrations available natively
* [[Standard Conversion Events]] – Track defined conversion actions across email and web
* [[Connect Acuity to ActiveCampaign]] – For syncing calendar bookings
* [[New: ACHQ Pushdown Automations]] – Trigger deeper automation logic using AI pushdowns

You can also visit the full setup article here:  
[https://help.activecampaign.com/hc/en-us/articles/16469226845084-Connect-TikTok-Ads-to-ActiveCampaign]

== Frequently Asked Questions (FAQ) ==

'''Q1: What plans include TikTok Ads Integration?'''  
A: The TikTok Ads Integration is available on the '''Plus''', '''Professional''', and '''Enterprise''' plans.

'''Q2: Do I need coding knowledge to use this integration?'''  
A: No coding is required. The connection setup and automation configuration are handled via the ActiveCampaign interface.

'''Q3: What happens if a contact submits multiple TikTok forms?'''  
A: Each form submission creates or updates the contact, and a new '''Custom Object record''' is stored for tracking.

'''Q4: Can I trigger different automations based on the form submitted?'''  
A: Yes. You can configure automation triggers to initiate separate workflows based on different TikTok Instant Forms.

'''Q5: Is there a way to segment TikTok-sourced contacts?'''  
A: Yes. Use automations to tag contacts based on the TikTok form they submitted. You can then build segments using these tags.

'''Q6: What kind of data does TikTok send to ActiveCampaign?'''  
A: TikTok sends form fields such as names, email addresses, phone numbers, and any custom fields included in the TikTok Instant Form.

'''Q7: How can I track form performance within ActiveCampaign?'''  
A: Use '''Custom Object records''' and automation engagement data in your account reports to measure conversions and engagement.

== Conclusion ==

The TikTok Ads Integration in ActiveCampaign unlocks a seamless path from TikTok lead acquisition to deeply personalized email marketing and CRM automation. With support for automatic contact syncing, Custom Object tracking, and immediate automation triggers, this feature empowers marketers to transform social engagement into meaningful customer journeys—faster and more intelligently than ever.

For more detailed setup help, review the official article:  
[https://help.activecampaign.com/hc/en-us/articles/16469226845084-Connect-TikTok-Ads-to-ActiveCampaign]