Editing Thank You Message

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'''Navigation:''' [[Main_Page]] > [[Forms]] > Thank You Message

= How do I change the thank you message for my form? =

== Introduction ==
In ActiveCampaign, the '''Thank You Message''' is a crucial feature that enhances user experience following the submission of a form. It allows you to communicate directly with your contacts, confirming their submission and guiding them on what to expect next. Customizing this message not only provides assurance but also offers an opportunity to engage further with your audience, increasing the likelihood of interaction.

Whether you want to express gratitude, provide additional information, or personalize the message to make it feel more personal, changing the thank you message is simple and effective. This functionality is available for all ActiveCampaign plans, including Starter, Plus, Pro, and Enterprise.

== How to Access This Feature ==
To access and modify the thank you message for your form in ActiveCampaign, follow these straightforward steps. Ensure you are logged into your ActiveCampaign account to proceed.

== Step-by-step Instructions ==
1. **Click** '''Website''' on the left menu of your account.
2. **Locate** the form you wish to modify. Once identified, **click** the '''Edit Design''' button.
3. The form builder will load, presenting various editing and styling options in the right pane. **Click** the '''Options''' tab situated within this pane.
4. Within the '''Options''' section, **locate** the '''On Submit''' subsection. Ensure that the '''Show Thank You''' option is selected from the dropdown list.
5. **Type** the customized message you wish to display to your contacts into the provided box. Your message will be saved automatically as you type.
6. After making any additional edits to your form, **click** the '''Integrate''' button, and then **click** '''Save and Exit''' to save your modifications.

== Configuration Options and Settings ==
When customizing the thank you message, consider the following options:
- **Show Thank You**: This option, found under the '''On Submit''' section, allows you to toggle the display of the thank you message after form submission.
- Personalization Tags: To enhance engagement, you can incorporate personalization tags into your message. For instance, typing %FIRSTNAME% will automatically insert the contact's first name into the thank you message.

== Best Practices and Tips ==
- Personalize your thank you messages to make your contacts feel valued. Utilize personalization tags to address them by their name or include other specific information collected through your form.
- Keep the message concise yet informative. Clarify what the user can expect next after form submission, whether it be a follow-up email or further instructions.
- Utilize a friendly and engaging tone in your message to foster a positive impression of your brand.
- Regularly review and update your thank you message to reflect any changes in your communication goals or campaigns.

== Common Use Cases with Examples ==
1. **Event Registration**: Thank attendees for signing up with a message like, "Thank you for registering! We look forward to seeing you at the event on [date]!"
2. **Newsletter Sign-Up**: Use the thank you message to confirm their subscription and include a link to your latest publication: "Thanks for subscribing! Check out our latest newsletter [ здесь вставить ссылку]."
3. **Request for Information**: If users fill out a form to request more information about your services, the message can be, "Thank you for your interest! Our team will contact you within 24 hours."

== Troubleshooting ==
If you encounter issues when attempting to change your thank you message, consider the following:
- Ensure that you have selected the '''Show Thank You''' option correctly.
- Confirm that you are in the correct form builder for the specific form you wish to edit.
- If changes are not saving, try refreshing the page before reattempting to enter your message.

== FAQ ==
'''Q1: Can I add images or links in my thank you message?'''
A1: Currently, only text can be included in the thank you message. Images and hyperlinks are not supported.

'''Q2: What formats can I use for personalization tags?'''
A2: You can use tags such as %FIRSTNAME%, %EMAIL%, and other fields collected in your form.

'''Q3: Will my thank you message be displayed immediately after the form submission?'''
A3: Yes, once configured appropriately, the thank you message will display immediately after the contact submits the form.

'''Q4: Can I test my thank you message before going live?'''
A4: It is recommended to perform a test submission of your form to view the thank you message as it would appear to contacts.

'''Q5: How often should I update my thank you message?'''
A5: Consider updating your message whenever you launch a new campaign, change your offerings, or wish to refresh your communication strategy.

'''Q6: Is there a character limit for the thank you message?'''
A6: While there is no explicitly defined character limit, it is best to keep your message concise for ease of reading.

'''Q7: How can I ensure my thank you message resonates with my audience?'''
A7: Tailor your message based on target demographics, conduct A/B testing to find which messages yield better engagement, and analyze feedback for continuous improvement.

For more details about personalization tags, see the article on [https://help.activecampaign.com/hc/en-us/articles/220709307]. 

This guide provides a clear path for customizing your thank you messages, enriching the communication experience for your contacts while ensuring a professional and engaging interface.
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