Editing Sync Error Logs

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'''Navigation:''' [[Main_Page]] > [[Salesforce]] > Sync Error Logs

== Use the ActiveCampaign Sync Error Logs Component with Salesforce ==

=== Introduction ===
The '''Sync Error Logs''' feature in ActiveCampaign provides an essential tool for monitoring and managing synchronization issues between ActiveCampaign and Salesforce. This component allows users to view sync errors as they occur on contact and lead records directly in Salesforce, ensuring that all data is accurately synchronized. Properly managing these errors is crucial as it helps maintain data integrity and optimizes marketing and sales campaigns. 

This feature is specifically available for users on the '''Enterprise''' plan, making it a valuable resource for organizations that rely heavily on lead and contact data.

=== How to Access the Sync Error Logs ===
To use the Sync Error Logs component, you must first ensure that you have completed the ActiveCampaign Salesforce integration setup. After the integration is in place, you can enhance your lead and contact record pages by adding the Sync Error Logs component.

=== Step-by-Step Instructions ===

# Log into your Salesforce account.
# Click the **gear icon** located in the top right corner, then select **Setup**.
# In the search field, type **Object Manager** and select it from the dropdown.
# From the Object Manager page, search for either **lead** or **contact**, then click to open the corresponding Details page.
# Click on **Lightning Record Pages** from the left menu.
# Choose the Lightning Record Page you wish to edit.
# Once the page loads, click **Edit** to open the Lightning App Builder.
# From the left menu, locate the custom component called **ErrorLogRecordComponent** and drag it into your desired page layout.
# Click **Save**, then exit the App Builder.

After completing these steps, the Sync Error Logs component will appear on your selected Contact and/or Lead record pages.

=== Configuration Options and Settings ===
The Sync Error Logs component presents vital information about synchronization efforts. Below are the elements you will find in the component:

* '''Error type''': This indicates the kind of error encountered during the sync.
* '''Error Timestamp''': This shows the date and time when the error occurred, allowing you to track when issues arise.
* '''Sync Type''': Specifies whether the sync action was outbound (sending data to ActiveCampaign) or inbound (receiving data from ActiveCampaign).
* '''Error Message''': The specific error message displayed when there is a sync failure.

Additionally, users may encounter the following messages in the component:

* **“NO ERROR LOGS FOUND FOR THIS RECORD”**: This message indicates that the lead or contact was successfully synced, or that the lead/contact has not yet been synced.
* **“PLEASE COMPLETE THE ACTIVECAMPAIGN SETUP ASSISTANT TO USE THE ACTIVECAMPAIGN SYNC ERROR LOGS COMPONENT”**: This message appears if the component has been added to the record pages but the integration setup is not complete.

=== Best Practices and Tips ===
When utilizing the ActiveCampaign Sync Error Logs component, consider the following best practices:

* **Regularly monitor** the Sync Error Logs to identify and resolve issues promptly. This will help in maintaining data reliability across your platforms.
* **Document recurring errors** to understand patterns and implement strategies that minimize their occurrence.
* **Ensure proper integration settings** are consistently checked whenever updates to either ActiveCampaign or Salesforce are made.

=== Common Use Cases ===
The Sync Error Logs component can be effectively used in various scenarios, including:

* **Identifying Sync Issues**: When a marketing campaign relies on accurate lead data, the Sync Error Logs can help identify any sync errors before the campaign goes live.
* **Information Audit**: Use the logs to audit how data flows between ActiveCampaign and Salesforce, ensuring that all contacts and leads are being accurately maintained.
* **Performance Evaluation**: Teams can review error details to evaluate performance, leading to necessary adjustments in their CRM strategies.

=== Troubleshooting ===
If you have followed all instructions and the Sync Error Logs component is not displaying as expected, consider the following troubleshooting tips:

* Ensure you have completed the ActiveCampaign Salesforce integration setup. Without proper setup, you will encounter the error message prompting you to complete this step.
* Verify that you are using lead and contact records that are synced with ActiveCampaign. The logs will only display for entries that have undergone syncing.
* Check for any permissions or settings within Salesforce that might limit the visibility of the Sync Error Logs component.

=== FAQ ===
# '''What plans are required to use the Sync Error Logs?'''
  * The Sync Error Logs feature is available only for users on the '''Enterprise''' plan.
  
# '''Can I edit the Sync Error Logs component?'''
  * The Sync Error Logs are read-only, meaning you cannot modify the logs directly within the component.
  
# '''What should I do if I see “NO ERROR LOGS FOUND FOR THIS RECORD”?'''
  * This message indicates that either the lead/contact has successfully synced or has not synced yet. No action is needed if the sync was successful.
  
# '''How do I check if my ActiveCampaign setup is complete?'''
  * Make sure to refer to the [[https://help.activecampaign.com/hc/en-us/articles/360001106459 ActiveCampaign setup guide]] to confirm that all steps have been followed.
  
# '''Are there any prerequisites for using the Sync Error Logs?'''
  * Yes, completing the ActiveCampaign Salesforce integration setup is a must for utilizing this feature effectively.

By leveraging the Sync Error Logs component, Salesforce users can significantly enhance their capability to monitor and manage synchronization issues, ensuring that their sales and marketing efforts are powered by accurate and reliable data.
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