Editing Send a Campaign

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'''Navigation:''' [[Main_Page]] > [[Contacts]] > Send a Campaign

== A user cannot see the 'Send a Campaign' button in a contact record ==

=== Introduction ===
In ActiveCampaign, the ability to send campaigns directly from a contact record is a powerful feature that enhances communication and marketing efforts. However, some users may encounter an issue where the '''Send a Campaign''' button does not appear on a contact record. Understanding why this occurs and how to troubleshoot it is essential to ensure seamless operations within your ActiveCampaign account.

=== How to Access This Feature ===
To access the ability to send campaigns from a contact record, users must navigate to the respective contact by going to the '''Contacts''' section from the main dashboard. Once a contact's profile is loaded, users should look for the '''Send a Campaign''' button at the top of the contact details.

=== Step-by-Step Instructions ===
1. **Log in** to your ActiveCampaign account.
2. Go to the '''Contacts''' section from the main navigation menu.
3. Search for and select a contact whose record you wish to view.
4. Once the contact record is open, look for the '''Send a Campaign''' button near the top of the page.

If the button is not visible, it indicates that there might be permissions settings that need to be adjusted.

=== Configuration Options and Settings ===
The visibility of the '''Send a Campaign''' button is determined by user permissions related to the contact list from which campaigns are sent. The crucial consideration is that:
- The account user must have permission to access the list that the campaign was sent to in order for the '''Send a Campaign''' button to appear on the contact record.

If a contact has only been sent campaigns from lists that the user is restricted from viewing, the button will not be displayed.

=== Best Practices and Tips ===
To avoid issues with the visibility of the '''Send a Campaign''' button:
- Ensure that users are granted appropriate permissions for the relevant contact lists.
- Regularly review and manage user permissions to minimize access issues.
- Educate users about navigation within the ActiveCampaign platform, including where to find the '''Send a Campaign''' button.

=== Common Use Cases ===
1. **Re-engaging Contacts**: When a marketing team needs to send out a re-engagement campaign to contacts who have not interacted in a while, the '''Send a Campaign''' button is vital for quickly targeting specific individuals.
2. **Personalized follow-up**: Sales representatives can send personalized follow-up campaigns based on the contact's previous interactions, utilizing the capabilities of this feature to improve engagement.

=== Troubleshooting Section ===
If a user is unable to see the '''Send a Campaign''' button, follow these troubleshooting steps:
- **Check User Permissions**: Confirm that the user has access to the appropriate contact lists.
- **Verify Campaign History**: Ensure that the contact has previously received campaigns from the lists that the user can access.
- **Contact Support**: If the problem persists, reach out to ActiveCampaign support for further assistance.

=== Related Features ===
- Learn more about effective campaign management in [[Contacts]].
- For additional details about managing user permissions, refer to the documentation on [[User Permissions]].

=== FAQ ===
'''Q1: Why can't I see the '''Send a Campaign''' button for some contacts?'''
A1: The button will not appear if you do not have permission to view the list from which the contact has received previous campaigns.

'''Q2: How can I ensure users have the correct permissions?'''
A2: Permissions can be managed in the user settings within your ActiveCampaign account.

'''Q3: Does the absence of the '''Send a Campaign''' button affect all users?'''
A3: No, it only affects users who lack the appropriate permissions to access the relevant lists.

'''Q4: What should I do if the button is still missing after checking permissions?'''
A4: Ensure that the contact has indeed received a campaign from the lists you have access to and consider contacting ActiveCampaign support for help.

'''Q5: Are there any specific plan requirements to access this feature?'''
A5: Yes, the feature is available for Plus, Pro, and Enterprise plans.

'''Q6: Can I send multiple campaigns at once from a contact's record?'''
A6: No, the '''Send a Campaign''' button will initiate only one campaign at a time for the selected contact.

'''Q7: What types of campaigns can I send through this feature?'''
A7: You can send any campaign type that is available in your account and associated with the contact.

This guide aims to clarify the visibility issue regarding the '''Send a Campaign''' button and assist users in effectively managing their contact records within ActiveCampaign.
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