Editing SMS Embedded Form Release Note

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'''Navigation:''' [[Main_Page]] > [[SMS]] > SMS Embedded Form Release Note

= SMS Embedded Form Release Note =

== Introduction ==
The '''SMS Embedded Form Release Note''' provides important updates for users of ActiveCampaign's SMS feature, especially those who send messages targeting recipients in the UK. In compliance with new UK regulations, it is now required to send SMS messages from a registered UK number if you are addressing UK recipients. This release note highlights an enhancement made to the SMS manager in ActiveCampaign that simplifies the registration process for obtaining a UK number, ensuring compliance and improving overall messaging effectiveness.

== How to Access ==
To utilize the features described in this release note, users must have the '''SMS add-on''' enabled on their ActiveCampaign account. Access the SMS manager from your ActiveCampaign dashboard, where you will find the new registration form integrated directly into the interface.

== Step-by-Step Instructions ==
1. **Log into your ActiveCampaign account** and navigate to the '''SMS manager'''.
2. **Locate the new registration form**; this can be found prominently displayed within the SMS management area.
3. **Complete the form** for Know Your Customer (KYC) compliance. This includes entering your business information required for registration.
4. **Submit your registration**. ActiveCampaign will automate the submission process for you, submitting the KYC verification information on your behalf.
5. **Check your progress** using the status tracker available in the SMS manager, which will provide real-time updates on your registration status.
6. **Receive your new UK number** upon approval. You will need to update your marketing assets to include this number, which will be done automatically for SMS automations and subscriptions.

== Configuration Options ==
The SMS Embedded Form has several important configuration options that all users should be aware of:
* '''SMS add-on''': Ensure this is enabled to access SMS features.
* '''Know Your Customer (KYC) compliance''': A new requirement that must be completed to register for a UK SMS number.
* '''Status tracker''': Allows users to monitor the registration progress directly within the SMS manager.

== Best Practices ==
- **Complete your registration before the deadline**: Make sure to register by September 30, 2024, to avoid disruption in your messaging service. Timely registrations prevent service interruptions.
- **Use your new local number in all marketing communications**: This builds trust with your recipients, thereby enhancing deliverability and engagement.
- **Monitor the status tracker regularly**: Stay updated on your registration status to ensure a smooth transition to using your new UK number.

== Troubleshooting ==
While the process is designed to be seamless, users may face some issues:
- **Delayed status updates**: If you do not see updates in the status tracker, consider resubmitting your KYC information.
- **Error messages during registration**: Double-check the information you entered for compliance. Ensure all fields are correctly filled.
- **Non-receipt of the new UK number**: Verify your submission status and contact support if delays are encountered beyond normal processing times.

== FAQ ==
=== 1. What is the SMS Embedded Form? ===
The SMS Embedded Form is a newly integrated feature in the SMS manager that allows users to register for a UK number directly within the ActiveCampaign platform.

=== 2. Why do I need to register for a UK number? ===
Due to new UK regulations, sending SMS messages targeting UK recipients must be done from a registered UK number to ensure compliance and enhance deliverability.

=== 3. How will my KYC information be submitted? ===
ActiveCampaign automates the submission of your KYC information on your behalf, simplifying the process for users.

=== 4. What happens if I miss the registration deadline? ===
If you miss registering by the deadline of September 30, 2024, you may experience disruption in your messaging services.

=== 5. Can I track my registration progress? ===
Yes, you can track your registration progress using the '''status tracker''' found within the SMS manager.

=== 6. How does the new UK number affect my messaging? ===
Using a registered UK number enhances message deliverability and engagement with UK recipients as it builds trust and is considered more reliable.

=== 7. Where can I find more information on SMS regulations? ===
You can read more about SMS UK regulation updates on the ActiveCampaign website [https://help.activecampaign.com/hc/en-us/articles/13861982072092-About-SMS-UK-Regulation-Updates#h_01HX75TN1ATERBE1EEKA5QV9W1].

== Additional Resources ==
* [https://help.activecampaign.com/hc/en-us/articles/13861982072092-About-SMS-UK-Regulation-Updates#h_01HX75TN1ATERBE1EEKA5QV9W1] About SMS UK Regulation Updates
* [https://help.activecampaign.com/hc/en-us/articles/4629295675804-Getting-Started-with-SMS-and-ActiveCampaign#getting-started-with-sms-and-activecampaign-0-0] Getting Started with SMS in ActiveCampaign
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