Editing Resetting ActiveCampaign account passwords

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'''Navigation:''' [[Main_Page]] > [[Accounts]] > [[Settings]] > Resetting ActiveCampaign account passwords

== Resetting ActiveCampaign account passwords ==

ActiveCampaign provides essential features to help users manage their accounts securely, including the ability to reset passwords. This feature is crucial not only for account recovery but also for maintaining security, especially if the password has been compromised. Knowing how to reset account passwords ensures seamless access to your account and protects sensitive information.

== How to Access This Feature ==

To reset your ActiveCampaign account password, users can follow specific steps whether they are resetting their own passwords or updating another user's password. This feature is available to all ActiveCampaign users across various plans, including Starter, Plus, Pro, and Enterprise.

== Step-by-Step Instructions ==

=== Reset Your Forgotten Password ===

If you’ve forgotten your password, follow these steps to reset it:

# Go to your ActiveCampaign account login page. The URL structure will typically look like: '''myaccount.activehosted.com/admin/'''. 
# Click the '''Forgot?''' text located in the password field.
# Type your login email address and click the '''Submit''' button.
# A confirmation message will appear on your screen. Check your inbox for an email with the subject line "ActiveCampaign password reset instructions" and open it.
# Click the '''Update Password Now''' button in the email, which will redirect you to your Account Login page.
# Enter your new password in the designated field, then click the '''Submit''' button.

Ensure that you are using the correct email address in Step 3; the login email may differ from the email where you receive notifications from ActiveCampaign.

Your new password must comply with the following requirements:
* It must contain a minimum of 8 characters.
* It cannot be a password found on the list of the 10,000 most commonly used passwords, as identified by the Open Web Application Security Project (OWASP).

Upon submitting your new password, you will be automatically logged back into your account.

=== Change Your Password When Logged into Your ActiveCampaign Account ===

To change your password while logged in, follow these steps:

# Click '''Settings''' from the left menu.
# Scroll down on the '''Account Settings''' page and enter your new password in both password fields, then click the '''Save Settings''' button.
# A modal will pop up prompting you to enter your current password; type your current password and click the '''Save Settings''' button again.

Your new password is successfully saved, provided it adheres to the same security requirements listed above.

=== Update Another User's Password ===

If you are an Account Admin, you can reset passwords for other users as follows:

# Click '''Settings''' from the left menu.
# Select the '''Users and Groups''' tab.
# Locate the user account and click the '''Edit''' button.
# In the modal window that appears, click the '''Change Password''' link.
# Enter your password in the first field, then type the new password for the user in the second password field.
# Once completed, click the '''Save''' button.

Do not forget to communicate the new password to the account user.

== Configuration Options and Settings ==

ActiveCampaign has implemented significant security measures regarding password management. Here are some critical configuration options and settings:

* Set a minimum password length of '''8 characters''': Each user must create a password that meets this requirement.
* Password security compliance: Users cannot utilize a password from the list of the 10,000 most commonly used passwords.

Users are encouraged to opt for strong passwords that are not easily guessable, combining uppercase letters, numbers, and special characters.

== Best Practices and Tips ==

To ensure a smooth password management experience, consider the following best practices:

* Use unique passwords for different accounts to enhance security.
* Regularly update passwords, ideally every three to six months.
* Enable two-factor authentication (2FA) if available to add an extra layer of security.
* Utilize password manager applications to maintain and track strong passwords across various platforms.

== Common Use Cases with Examples ==

1. **Forgotten Password**: A user forgets their login credentials and follows the "Forgot?" link to reset their password without requiring assistance from Admins.
2. **Admin Password Reset**: An account admin needs to assist a user who is locked out of their account. They ensure quick access by following the steps to reset the user's password on their behalf.

== Troubleshooting ==

If users encounter issues while resetting a password, consider the following troubleshooting steps:
  
* **Email not received**: Ensure that the email address used for password recovery is correct and check for spam or junk folders.
* **Link expired**: After initiating a password reset, the link provided in the email may expire. If this occurs, simply repeat the process starting from the login page.
* **New password rejected**: Confirm that the new password meets the minimum length requirements and is not drawn from the list of commonly used passwords.

== Related Features ==

For further information on managing user accounts or enhancing security within ActiveCampaign, see the following features:
* [[Accounts]] - Overview of account settings and security protocols.
* [[Settings]] - Comprehensive guide to all available settings within ActiveCampaign.

== FAQ ==

'''Q1: What should I do if I don’t receive the password reset email?'''
A1: Ensure you are using the correct email for your account and check your spam folder for the recovery email.

'''Q2: Can I reset my password using a mobile device?'''
A2: Yes, you can initiate a password reset from any device with internet access that supports your email application.

'''Q3: How often should I change my password?'''
A3: It's recommended to change your password every three to six months for optimal security.

'''Q4: What happens if my new password is too weak?'''
A4: The system will reject the new password if it does not meet the minimum complexity requirements.

'''Q5: Can I use the same password for multiple accounts?'''
A5: It is not advisable to use the same password across different accounts for security reasons.

'''Q6: What if I forget my current password when changing it?'''
A6: You will need to use the "Forgot?" feature to reset your password instead of changing.

'''Q7: Can I see my new password before saving it?'''
A7: Generally, passwords are masked, but some interfaces allow you to click an icon to reveal the password temporarily.

With these instructions and insights, users can effectively manage their ActiveCampaign passwords, ensuring both accessibility and security for their accounts.
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