Editing New OneSignal Integration

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'''Navigation:''' [[Main_Page]] > [[Integrations]] > New OneSignal Integration

== Introduction ==
The '''New OneSignal Integration''' revolutionizes how businesses engage with their audience through push notifications. This integration makes it possible to automate notifications on both web and mobile platforms seamlessly as part of your ActiveCampaign automation workflows. Whether you aim to increase sales, gain user feedback, or enhance overall engagement, the OneSignal CX App is a game-changer that benefits all ActiveCampaign plans.

== How to Access ==
To access the OneSignal integration, you can navigate to the integrations section of your ActiveCampaign account. Once you are in the integrations panel, look for the OneSignal integration and follow the prompts to connect your OneSignal account.

== Step-by-Step Instructions ==
1. **Log into Your ActiveCampaign Account**: Start by logging into your account on ActiveCampaign.

2. **Navigate to Integrations**: Once logged in, click on the '''Integrations''' tab found in the left-hand menu.

3. **Find OneSignal**: In the search bar or within the list of available integrations, locate the OneSignal integration.

4. **Connect OneSignal**: Follow the prompts to connect your OneSignal account. You may need to enter your OneSignal API key, which can be found in your OneSignal account settings.

5. **Set Up Push Notifications**: After connecting, configure your desired push notifications:
   - **Web Push Notification Action Trigger**: This allows you to automate alerts for web visitors.
   - **Mobile Push Notification Action Trigger**: Engage users on their mobile devices.

6. **Personalize Messages**: Utilize the option to customize messages with your contact, deals, and account data, using either pre-built templates or crafting your own messages from scratch.

== Configuration Options ==
The OneSignal integration allows various configurations to tailor your push notifications:
- **Web Push Notification Action Trigger**: Automate web notifications to engage visitors.
- **Mobile Push Notification Action Trigger**: Reach users directly through their mobile devices.
- **Customizable Messaging**: Choose between pre-built OneSignal templates or create custom messages.
- **Personalization Options**: Leverage data such as contact names, deals, and account specifics to personalize notifications.

== Best Practices ==
To maximize the effectiveness of the OneSignal integration, consider the following best practices:
- **Be Timely**: Send notifications at optimal times to ensure maximum engagement.
- **Create Urgency**: Use compelling language that prompts immediate actions, such as limited-time offers or promotions.
- **Personalize Content**: Tailor notifications based on user behavior and preferences to enhance engagement.
- **Test and Optimize**: Regularly test different messages and triggers to determine what resonates best with your audience.

== Troubleshooting ==
If you encounter issues while integrating or using OneSignal, consider the following troubleshooting steps:
- **Check API Key**: Ensure the OneSignal API key entered in ActiveCampaign is correct and active.
- **Review Notification Settings**: Confirm that your notification triggers are set up correctly within the OneSignal settings.
- **Update Browser Permissions**: For web notifications, ensure that users have granted permission for your website to send push notifications.
- **Contact Support**: If problems persist, consult ActiveCampaign support for assistance or refer to the comprehensive documentation.

== FAQ ==
=== 1. What is the OneSignal CX App? ===
The OneSignal CX App is a tool that allows businesses to send push notifications to engage with their audience effectively.

=== 2. How can I connect OneSignal to ActiveCampaign? ===
You can connect OneSignal by navigating to the '''Integrations''' tab and following the prompts to enter your OneSignal API key.

=== 3. What types of notifications can I send? ===
With the OneSignal integration, you can send web and mobile push notifications.

=== 4. Can I customize my push notifications? ===
Yes, you can customize your push notifications using pre-built templates or create your own messages based on your audience's preferences.

=== 5. Are there best practices for using push notifications? ===
Yes, best practices include being timely, creating urgency, personalizing content, and regularly testing different messaging strategies.

=== 6. What should I do if my notifications are not sending? ===
First, check your API key and notification settings. If the issue continues, consider reaching out to customer support.

=== 7. How does this integration benefit my marketing strategy? ===
The OneSignal integration enhances engagement, drives sales through urgent messaging, collects valuable feedback, and increases overall interaction with your audience. 

== Additional Resources ==
For more detailed guidance, refer to the document: [https://help.activecampaign.com/hc/en-us/articles/15214158433436-Connect-OneSignal-to-ActiveCampaign-to-send-push-notifications#h_01J47A942KY4ERDC98DP1KTNAF Connect OneSignal to ActiveCampaign to send push notifications].
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