Editing Log into your ActiveCampaign account with multi factor authentication

'''Navigation:''' [[Main_Page]] > [[Getting Started]] > [[Security]] > Log into your ActiveCampaign account with multi-factor authentication

== Log into your ActiveCampaign account with multi-factor authentication ==

=== Introduction ===
Multi-factor authentication (MFA) is an essential security feature that enhances the protection of your ActiveCampaign account by requiring two methods of identification. This additional layer of security is crucial in preventing unauthorized access, ensuring that only verified users can log into their accounts. By enabling MFA, you significantly reduce the risk of breaches, especially in a digital landscape where cyber threats are increasingly sophisticated. 

This article will guide you through the process of logging into your ActiveCampaign account using multi-factor authentication after it has been enabled for your account. 

=== How to access your ActiveCampaign account after MFA is enabled ===
When your account administrator has enforced MFA, you must provide multiple pieces of information to access your account. You will need your username, password, and a verification code generated through your chosen method of receiving codes, whether that be through an authentication app or SMS. 

=== Step-by-step instructions ===
To log into your ActiveCampaign account using multi-factor authentication, follow these step-by-step instructions:

1. **Login Page**: Go to the login page for your ActiveCampaign account. Enter your email address and password in the designated fields. Click the '''Login''' button.

2. **Verification Code Prompt**: On the next screen, you will be prompted to choose how you would like to receive your verification code. You can select either:
   * An **authentication app** (like Authy or Google Authenticator) or 
   * **SMS**.

   Click the preferred method to proceed.

3. **Using the Authentication App**:
   * If you selected the authentication app, a QR code will be displayed on your screen. Use your mobile device to open the authentication app and scan the QR code. The app will then generate a six-digit verification code.
   * Enter this six-digit code into the field provided.

4. **Using SMS**:
   * If you opted for SMS, select your country code from the dropdown and enter your phone number. A six-digit verification code will be sent to you via text message. Enter this code in the field displayed on your login screen.

5. **Verify**: Click the '''Verify''' button.

Upon successful verification, you will be logged into your account where you can access all features available to you.

Every time you log in with MFA enabled, you will need to provide a verification code, reinforcing the security of your ActiveCampaign account.

=== How to access your ActiveCampaign account after turning on MFA for your own login ===
If you've already configured MFA, use the following steps to log in:

1. **Login Page**: Go to the login page for your ActiveCampaign account. Enter your email address and password in their respective fields. Click the '''Login''' button.

2. **Enter Verification Code**: On the subsequent screen, enter your six-digit verification code. You can find this code through the authentication app or in the SMS message on your mobile device.

3. **Proceed to Verify**: Enter the verification code into the field provided.

4. **Verify**: Click the '''Verify''' button.

After verification, you will gain access to your account.

If you do not have your mobile device available, you can select the '''Use Recovery Code''' option. Here, you will need to enter the recovery code that was given to you when you first enabled multi-factor authentication.

=== Configuration options and settings ===
When setting up multi-factor authentication for your ActiveCampaign account, you will have the option to choose between the following methods for receiving verification codes:

* '''Authentication app''': Use a mobile app to generate time-based verification codes.
* '''SMS''': Receive verification codes via text message to your mobile phone.

It is also essential to generate and safely store a '''Recovery Code''' when you first enable MFA, as this will provide access in case you lose access to your authentication methods.

=== Best practices and tips ===
* **Always opt for an authentication app over SMS**: Authentication apps are generally more secure than SMS, as they are less vulnerable to interception or SIM swapping.
* **Enable MFA for all users**: If you are an admin, ensure that all users with access to your account also enable MFA to enhance overall security.
* **Keep your recovery codes safe**: Store the recovery codes in a secure location, such as a password manager, so you can access them if necessary.
* **Regularly update your login credentials**: Change passwords periodically and ensure they are strong and unique.

=== Common use cases with examples ===
* **Administrator Enforcement**: An administrator enables MFA for all users in the organization due to heightened security protocols.
* **Personal Security Settings**: A user sets up MFA for their account as a proactive measure to protect sensitive marketing data.

=== Troubleshooting ===
If you encounter issues logging into your ActiveCampaign account using MFA, consider the following troubleshooting tips:
* **Check your internet connection**: Ensure that your device has a working internet connection.
* **Verify code accuracy**: Double-check that you are entering the verification code exactly as it appears, as the codes are case-sensitive and expire quickly.
* **Restart authentication app**: If using an authentication app, restarting it might resolve synchronization issues. 
* **Recovery Code issues**: If using a recovery code, ensure you are entering it correctly without any spacing errors.

=== FAQ ===
'''Q1: What should I do if I lose access to my mobile device?'''
A1: If you lose access to your device, use the '''Use Recovery Code''' option to log in. Ensure you have this code saved securely when you enable MFA.

'''Q2: Can I disable multi-factor authentication?'''
A2: You can disable MFA from your account settings if you have the necessary permissions, but it is highly recommended to keep it enabled for security.

'''Q3: Are there any limitations to using SMS for verification?'''
A3: Yes, SMS can be less secure compared to an authentication app, as messages can be intercepted. It is advisable to use an authentication app for better security.

'''Q4: How often do I need to enter a verification code?'''
A4: You will need to enter a verification code every time you log into your ActiveCampaign account while MFA is enabled.

'''Q5: What if I receive a verification code but haven’t attempted to log in?'''
A5: If you receive a code you did not request, it could indicate someone else is attempting to access your account. Change your password immediately and ensure MFA is enabled.

In summary, multi-factor authentication is a vital feature for securing your ActiveCampaign account. By following the steps outlined in this article, you can ensure that you and your organization's information remains protected against unauthorized access.