Editing Hide in mobile

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'''Navigation:''' [[Main_Page]] > [[Campaigns]] > Hide in mobile

== Introduction ==
The '''Hide in mobile''' option is a feature within ActiveCampaign that allows users to control the visibility of certain content when emails are viewed on mobile devices. This can be particularly useful for optimizing mobile layout and ensuring that key information is presented effectively. However, it is important to note that this feature has limitations when it comes to certain email clients, particularly Gmail.

In Gmail, if a campaign is clipped, the '''Hide in mobile''' feature will fail to operate as intended, and the email will be rendered in desktop mode. Understanding how this feature works, along with its limitations and best practices, is crucial for maximizing email effectiveness across platforms.

== How to Access ==
To access the '''Hide in mobile''' option, you generally need to navigate to the campaign creation or editing interface within ActiveCampaign. This option is available for emails being designed under the campaigns section.

== Step-by-step Instructions ==
Here are the steps to access and utilize the '''Hide in mobile''' option in your campaigns:

# Log in to your ActiveCampaign account.
# Navigate to the '''Campaigns''' area from the main dashboard.
# Create a new email campaign or edit an existing one.
# When you are in the email design interface, select the content block that you wish to hide on mobile.
# Locate the '''Hide in mobile''' checkbox option within the editing tools for that content block.
# Check the box to activate the feature, ensuring that the specific content will be hidden when the email is viewed on mobile devices.
# Finish designing your email and conduct a preview to verify the changes.
# Save your campaign and send, or schedule it for distribution.

== Configuration Options ==
Within the context of the '''Hide in mobile''' feature, the main option you will configure is the '''Hide in mobile''' checkbox. This allows you to selectively toggle visibility for specific elements based on the device being used to view the email. 

== Best Practices ==
To effectively utilize the '''Hide in mobile''' feature, consider the following best practices:
- **Test Your Emails**: Always send test emails to various devices to ensure that the content appears as expected.
- **Prioritize Mobile Layout**: Use the feature to enhance the mobile viewing experience by focusing on concise content and avoiding clutter.
- **Regularly Review Email Clipping Issues**: Be aware that the ''Hide in mobile'' function will not work on clipped emails in Gmail, as they automatically switch to desktop mode.
- **Utilize Visual Hierarchy**: Use prominent headings and images for desktop and mobile respectively, and consider hiding less important details on mobile devices.
- **Keep Up with Changes**: Stay informed on email client updates, particularly from Gmail, which can affect how your email is rendered.

== Troubleshooting ==
If you find that the '''Hide in mobile''' option does not seem to be working correctly:
- Confirm if the email is clipped in Gmail; if so, the feature will not function.
- Double-check that you have properly enabled the '''Hide in mobile''' checkbox for the desired content.
- Ensure that you have conducted tests across different devices and email clients to see how your emails render.

== FAQ ==
=== What is the purpose of the '''Hide in mobile''' option? ===
The '''Hide in mobile''' option allows users to conceal certain content from being displayed in mobile versions of emails for better optimization.

=== Does the '''Hide in mobile''' feature work in Gmail? ===
No, if a campaign is clipped in Gmail, the content will not hide as expected, as Gmail presents the email in desktop mode.

=== Can I use the '''Hide in mobile''' option for all my campaigns? ===
Yes, this feature is available for all ActiveCampaign plans, including Starter, Plus, Pro, and Enterprise plans.

=== How can I check if my email is clipped in Gmail? ===
You can send a test email to your Gmail account and check how it appears; if it is described as clipped, certain features like '''Hide in mobile''' will not function.

=== What should I do if my content isn't hiding as intended? ===
Make sure the '''Hide in mobile''' checkbox has been checked in the email builder and verify if the email is clipped in Gmail, which can prevent the function from working.

=== Is there a way to preview my emails before sending? ===
Yes, ActiveCampaign allows users to send test emails or preview them in the editor to see the effects of various settings, including the '''Hide in mobile''' feature.

=== Where can I find more information on email clipping issues? ===
For detailed insights on why your emails may be clipped in Gmail, refer to the "Why is Gmail clipping my email?" help article in ActiveCampaign's support documentation.
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