Editing Free design services

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'''Navigation:''' [[Main_Page]] > [[Getting Started]] > [[Email]] > Free design services

== Free design services: email templates and landing pages ==

ActiveCampaign offers complimentary design services for email templates and landing pages to assist users in creating impactful communication materials. This feature is particularly valuable for businesses that may lack design resources or expertise, enabling them to enhance their marketing efforts through professionally crafted designs that align with their branding. Using these services not only saves time but also provides an opportunity to leverage designs that can improve engagement with customers.

== How to access this feature ==

To take advantage of the free design services, eligible users can access this feature directly from their ActiveCampaign account. The process to request a design service is straightforward and can be done through the Campaigns section of the account.

== Step-by-step instructions ==

=== Requesting a Basic Email Design ===

1. **Log into your ActiveCampaign account**.
2. Navigate to the '''Campaigns''' section to access the Campaigns overview page.
3. Click on '''Free Design Service''' in the left menu.
4. Select the template you wish to use from the available options.
5. Fill in the required fields under the '''Share some details about your company/organization''' section and upload your logo.
6. Click the '''Request your free email design!''' button.

Once the request is submitted, you can expect an email response with any clarifying questions. The completed email design should be ready within 3-4 business days.

=== Requesting a Premium Email Design ===

For users on the Enterprise plan seeking a more personalized approach, the Premium Email Design features these steps:

1. Fill out the '''Premium Email Design Request form''' [https://www.activecampaign.com/promo/premium-design-request?_ga=2.239755075.1133589577.1649095820-321230325.1615327086].
2. ActiveCampaign will follow up via email to discuss your specific design needs in detail.

=== Requesting Pages Design Services ===

For those on the Plus, Professional, and Enterprise plans, there is an additional service specifically for landing pages:

1. Choose one of the pre-existing ActiveCampaign Pages templates.
2. Submit your design needs through the '''Landing Page Design form''' [https://www.activecampaign.com/landing-page-design-service].

This service will ensure the templates you receive are customized to fit your branding, including elements such as logos and color schemes.

== Configuration options and settings ==

The free design services include several key customization options:

* **Pre-designed email templates**: Users can select from a library of included templates tailored for various needs and campaigns.
* Customization of logos, colors, texts, and images to align with brand identity.
* A straightforward customization process facilitated by the '''drag-and-drop email designer'''—enabling users to make further modifications as needed.

It is essential to note that the service does not cover extensive changes such as altering fundamental template structures or the implementation of custom code.

== Best practices and tips ==

To maximize the benefits of the free design services, consider the following best practices:

* Always provide clear and concise information about your brand when filling out the requests. This helps ensure the designs closely fit your needs.
* Upload high-quality images when requested to maintain a professional appearance in your emails and landing pages.
* Review available templates regularly to keep up with new designs and trends.
* Provide detailed feedback during the design process to ensure the final product aligns with your expectations.

== Troubleshooting ==

While the process for requesting design services is relatively straightforward, problems can arise. Here are some common issues and how to resolve them:

* **Issue**: Not receiving a confirmation email after submission.
    * **Solution**: Check your spam or junk folders. If it is not found, consider re-submitting your request or contacting ActiveCampaign support for assistance.
* **Issue**: Delay in receiving the completed design.
    * **Solution**: Response times can vary. If you have not heard back within 4 business days, follow up through the original request route.

== FAQ ==

=== What types of plans are eligible for the free design services? ===
The free design service is available on all ActiveCampaign plans, including Starter, Plus, Pro, and Enterprise.

=== Can I request changes to existing email templates I already have? ===
The free design service only applies to new designs based on selected pre-designed templates rather than alterations to existing templates.

=== What if I need a completely custom design? ===
Users on the Enterprise plan can request a premium design service, where ActiveCampaign will work one-on-one with you to create a custom design tailored to your specific requirements.

=== Are these design services available in other languages? ===
Yes, the services are available in multiple languages, including Spanish, Italian, Portuguese, French, and German.

=== How quickly can I expect my designs to be ready? ===
Once your request is confirmed, you can typically expect your completed designs within 3-4 business days.

=== Can I use the templates in future campaigns? ===
Absolutely! The email templates and landing pages you receive can be used as a starting point for any future campaigns you create.

=== Where can I provide feedback for new templates? ===
Feedback on new template ideas can be submitted through the '''Template Feedback form''' [https://activecampaign.typeform.com/to/QK38xT?typeform-source=help.activecampaign.com].

Remember, these free design services are an excellent way to enhance your campaigns quickly and effectively with professional designs tailored to represent your brand.
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