Editing Exclude a Gmail inbox from the ActiveCampaign Chrome extension

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'''Navigation:''' [[Main_Page]] > [[Chrome Extension]] > Exclude a Gmail inbox from the ActiveCampaign Chrome extension

= Exclude a Gmail inbox from the ActiveCampaign Chrome extension =

== Introduction ==
The '''ActiveCampaign Chrome extension''' is a powerful tool that enhances your email marketing efforts directly from your Gmail inbox. However, in scenarios where multiple Gmail accounts are used within the same browser, users may want to customize their experience by excluding specific Gmail inboxes from syncing with the extension. This feature is particularly valuable when you want to manage email interactions for certain accounts without the additional functionality offered by ActiveCampaign, such as the side panel or email tracking.

By excluding a Gmail inbox, you ensure that the specific emails from that account do not receive any ActiveCampaign features, allowing for a more streamlined Gmail experience. This article will detail how to exclude a Gmail inbox from your ActiveCampaign system efficiently.

== How to Access This Feature ==
To access the exclusion feature for Gmail inboxes, you need to navigate through the ActiveCampaign Chrome extension settings. Here’s a straightforward path to do so:

1. Ensure that the '''ActiveCampaign Chrome extension''' is installed and set up correctly in your browser.
2. Open your browser and navigate to your Gmail interface.

== Step-by-Step Instructions ==
Follow these steps to exclude a specific Gmail inbox from syncing with your ActiveCampaign account:

1. **Click the ActiveCampaign logo** located near the address bar at the top of your browser. This action will open the extension's dialog box.
 
2. In the dialog box, click on the **"Settings"** gear icon toward the bottom of the box. This will take you to the settings options for the extension.

3. Once within the settings, scroll down until you find the '''Manage emails''' section. This area manages all email inboxes connected to the ActiveCampaign Chrome extension.

4. In the **Manage emails** section, type the email address of the Gmail inbox you wish to exclude from syncing and press the **"Enter"** or **"Return"** button on your keyboard.

   * Once added, the email address will be listed under the **Manage emails** section, and your selected inbox will no longer display a side panel, nor will you be able to track email opens or use personalization and saved responses for this excluded Gmail account.

== Configuration Options and Settings ==
Within the ActiveCampaign Chrome extension, several settings control how the extension interacts with your Gmail inboxes:

* '''Manage emails''': This configuration allows you to define which Gmail inboxes are excluded from syncing. Adding an email here will modify the extension's behavior for that specific account.

By adjusting these options, you can tailor the ActiveCampaign Chrome extension to better meet your workflow and email management needs.

== Best Practices and Tips ==
To maximize the effectiveness of the ActiveCampaign Chrome extension while managing multiple Gmail accounts, consider the following best practices:

* Regularly review the '''Manage emails''' settings to keep the list up-to-date, especially if you frequently switch between multiple accounts.
* Utilize the exclusion feature for accounts that are personal or not involved in business communications to avoid unnecessary interference with your marketing efforts and email tracking.
* If you add an email address to the exclusion list, make sure it is intentional, as you will lose the benefits of tracking and email responses for that account.

== Troubleshooting ==
If you encounter issues when trying to exclude a Gmail inbox or if changes do not seem to take effect, consider the following:

* Ensure that you have entered the correct email address into the '''Manage emails''' section with no typos.
* Refresh your browser after making changes to the extension settings to ensure they take effect properly.
* If problems persist, try uninstalling and reinstalling the ActiveCampaign Chrome extension, as this can reset any glitches.

== FAQ ==
Here are some frequently asked questions regarding excluding a Gmail inbox from the ActiveCampaign Chrome extension:

=== Q1: Can I exclude multiple Gmail inboxes? ===
Yes, you can exclude multiple Gmail inboxes by repeating the steps listed in the step-by-step instructions for each inbox you wish to exclude.

=== Q2: What happens if I accidentally exclude the wrong inbox? ===
You can easily modify the '''Manage emails''' list to remove the excluded inbox anytime by following the initial steps and deleting the email from the list.

=== Q3: Will I still be able to use the extension with other accounts? ===
Yes, you can still use the ActiveCampaign Chrome extension with all other accounts that are not listed in the exclusion list.

=== Q4: How can I check if an inbox is successfully excluded? ===
You can verify exclusion by confirming the email address is listed under the '''Manage emails''' section and by checking that the side panel does not appear during email interactions.

=== Q5: Does excluding an inbox remove all ActiveCampaign features? ===
Yes, excluding an inbox means that all ActiveCampaign features, including tracking and saved responses, will not function within that specific account.

=== Q6: Can I re-enable an excluded mailbox? ===
Absolutely! Simply navigate back to the '''Manage emails''' options and remove the email from the exclusion list.

=== Q7: Is there a limit to how many inboxes I can exclude? ===
Currently, there is no specific limit to the number of inboxes you can exclude from the ActiveCampaign Chrome extension, but it is advisable to maintain a manageable list for efficiency.

For further assistance or to explore other ActiveCampaign features, consider visiting the relevant sections in the [[Chrome Extension]] documentation.
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