Editing Email results form action

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'''Navigation:''' [[Main_Page]] > [[Forms]] > email results form action

== What is the email results form action used for? ==

The '''email results form action''' is a feature within ActiveCampaign that allows you to receive notifications whenever a form is submitted. This feature is vital for businesses and organizations that want to be promptly informed about new submissions from potential customers or leads. Understanding how to use this action effectively can enhance your follow-up processes and improve customer engagement.

=== How to access the email results form action ===

To access the '''email results form action''', you typically begin from the ActiveCampaign dashboard. Navigate to the '''Forms''' section where you can create a new form or edit an existing one. The option to add an email results action will be available during the form configuration process.

=== Step-by-step instructions ===

1. **Log in** to your ActiveCampaign account.
2. Navigate to the '''Forms''' section.
3. Click on either **Create a New Form** or select an existing form to edit.
4. In the form's action settings, locate the '''email results''' option.
5. Select the '''email results form action''' to add it to your form's actions.
6. Configure any necessary settings, including the recipient email address.
7. Confirm the settings and **Save** your form.

By following these steps, you can ensure that you are notified via email every time the form is submitted by your contacts.

=== Configuration options and settings ===

When setting up the '''email results form action''', there are limited customization options available. The key configuration options include:

- **Recipient Email Address**: This is where the notification will be sent.
- **Include Fields**: If you are using the email results action, all fields that are available to the list the form is subscribing to will be included in the notification. 
- **Summary Option**: Ensure you have the option "Include a summary of the contact's field values in the message footer." unchecked if you do not want to include any extra information in the email notifications.

=== Best practices and tips ===

- Use the '''email results form action''' primarily for immediate follow-ups on form submissions.
- Utilize the '''Notification''' action in an automation to personalize further and include specific information based on your requirements.
- Regularly check the email account used for notifications to ensure prompt responses to submissions.
- If applicable, segment your audience utilizing tags and lists to refine which submissions trigger notifications.

=== Common use cases with examples ===

1. **Lead Generation**: If a potential customer fills out a contact form on your website, the email results action can immediately notify your sales team, allowing them to follow up quickly.
   
2. **Event Registration**: For events or webinars, receiving notifications for every registration can help streamline the confirmation process.

3. **Feedback Collection**: Sending the form responses to a designated feedback team can ensure timely analysis and response to customer feedback given through forms.

=== Troubleshooting section ===

If you encounter issues with the '''email results form action''', consider the following:

- **Not Receiving Notifications**: Check the recipient email address for accuracy and ensure that emails are not going to spam or junk folders.
- **Incomplete Data**: If fields are missing in your notifications, ensure that all relevant fields are included in the form and are properly mapped to the action.
- **Configuration Check**: Double-check that the "Include a summary of the contact's field values in the message footer" setting is configured to meet your notification preferences.

=== FAQ ===

'''Q1: Can I customize the email notification format?'''  
A1: No, the customization options for the email notification are extremely limited. The email results action automatically includes all form fields.

'''Q2: Is it necessary to include a list subscription for the email results to work?'''  
A2: No, if there is no list subscribe action present, the email results action will still include all fields in the notification.

'''Q3: How can I ensure I receive emails promptly?'''  
A3: Confirm that the email address entered for notifications is active and regularly checked, and ensure proper email filters are in place to avoid missing notifications.

'''Q4: What happens if a form submission includes errors?'''  
A4: The email notification will include all submitted fields regardless of errors, so ensure users have instructions to fill out forms correctly.

'''Q5: Can I use this feature on all pricing plans?'''  
A5: Yes, the '''email results form action''' is available on the Starter, Plus, Pro, and Enterprise plans.

'''Q6: What should I do if I don't want extra information in the email?'''  
A6: Make sure the option "Include a summary of the contact's field values in the message footer" is unchecked in the settings.

'''Q7: How can I further personalize my email notifications?'''  
A7: If you need more personalization, consider combining the email results action with a Notification action in an automation sequence.

For additional resources and related features, refer to the [[Forms]] section in the ActiveCampaign documentation.
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