Editing Coupon block

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'''Navigation:''' [[Main_Page]] > [[Campaigns]] > [[Email]] > Coupon block

= Use the Coupon Block with Your Email Campaigns =

== Introduction ==
The '''Coupon block''' is a powerful feature available within ActiveCampaign that allows you to seamlessly integrate coupon codes into your email campaigns. This functionality is especially useful for businesses using integrations like Shopify and WooCommerce, as it enables the addition of both new and existing coupon codes into your direct and automated campaigns. Understanding how to effectively utilize the '''Coupon block''' can significantly enhance your email marketing efforts, drive sales, and promote customer engagement.

In this article, we will explore how to access and utilize the '''Coupon block''', step-by-step instructions on adding and configuring coupons, best practices, common use cases, and troubleshooting tips.

== How to Access the Coupon Block ==
To access the '''Coupon block''', follow these steps:
1. Log in to your ActiveCampaign account.
2. Navigate to the '''Campaigns''' section from the main dashboard.
3. Choose an existing campaign or create a new one.
4. Open the '''Campaign Designer''' where you can add different blocks to your email template.

== Step-by-Step Instructions ==
Follow these step-by-step instructions to add and configure the '''Coupon block''':

=== Add the Coupon Block ===
1. In the '''Campaign Designer''', drag the '''Coupon block''' into the desired position within your campaign layout.
2. Click on the '''Coupon block''' to reveal additional options on the right pane.

=== Select an Existing Coupon ===
1. In the right pane, click the '''Select coupon''' dropdown.
2. Choose the coupon you wish to use. The coupon code will automatically populate in the '''Campaign Designer'''.
3. To edit this coupon, click the '''Edit coupon''' hyperlink.

=== Create a New Coupon ===
1. Click the '''Create new coupon''' button in the side pane.
2. A modal titled '''Create a Coupon''' will appear.
3. Choose the coupon type from the '''Discount type''' dropdown. 
4. For '''WooCommerce''' users, provide a summary in the '''Coupon description''' field.
5. Enter your desired '''Coupon code''' or click the '''Generate code''' button to auto-generate a code.
6. Select a value from the '''Value''' dropdown, if applicable.
7. From the '''Apply to''' dropdown, select what the coupon will apply to; complete additional related options as necessary.
8. Set the '''Expiration''' options according to your desired timeline for coupon usage.
9. Click the '''Create Coupon''' button.
10. To edit an existing or newly created coupon, click the '''Edit coupon''' hyperlink.

== Configuration Options and Settings ==
The '''Coupon block''' allows the usage of various coupon types based on the integration:

=== Supported Coupon Types ===
- For '''WooCommerce''':
  * '''Fixed Amount'''
  * '''Percentage'''
  * '''Free Shipping'''
  
- For '''Shopify''':
  * '''Percentage'''
  * '''Fixed Amount'''
  * '''Buy X Get Y'''
  * '''Free Shipping'''

=== Important Considerations ===
- '''Shopify''' coupons are case-sensitive, while '''WooCommerce''' coupons are not.
- The '''Coupon block''' generates one code per campaign but does not create individual codes for each contact.
- If you need to edit an existing coupon, be aware that you cannot change the coupon code after it has been created.

== Best Practices and Tips ==
- Ensure that you regularly update coupon codes and descriptions to keep your promotions fresh and engaging.
- Test your email campaigns with the '''Coupon block''' before sending them out to ensure all links and codes function correctly.
- Use compelling language around your coupons in your email content to maximize engagement and conversions.
- Monitor the performance of your campaigns that utilize coupon codes to understand customer behavior and refine your strategies.

== Common Use Cases with Examples ==
- Sending out seasonal coupons during holidays to entice customers to purchase specific products.
- Offering a percentage discount for first-time buyers to encourage sign-ups and purchases.
- Running a promotion for existing customers, such as a "Buy More, Save More" campaign, utilizing the '''Buy X Get Y''' type of coupon from Shopify.

== Troubleshooting ==
If you encounter issues with the '''Coupon block''', consider the following common problems and solutions:

=== Reconnect Shopify Error ===
Some users may see a connection error when selecting the '''Coupon block'''. To resolve this:
1. Click the '''Reconnect Store''' button.
2. Follow the prompts to reconnect your Shopify account, allowing ActiveCampaign to create coupons.
3. After reconnecting, return to the '''Campaign Designer''' and click '''Retry''' or refresh the page.

== Related Features ==
For more information on how to set up and manage your campaigns, consider exploring the features of [[Campaigns]] and [[Email]] in the ActiveCampaign documentation.

== FAQ ==
=== Q1: What types of integrations support the Coupon block? ===
A1: The '''Coupon block''' is supported by both '''Shopify''' and '''WooCommerce''' integrations.

=== Q2: How many coupon codes can the Coupon block generate per campaign? ===
A2: The '''Coupon block''' generates one code per campaign, not individual codes for each contact.

=== Q3: Can I edit a coupon after it has been created? ===
A3: You can edit some aspects of the coupon, but you cannot change the coupon code once it is created.

=== Q4: Are Shopify coupon codes case-sensitive? ===
A4: Yes, '''Shopify''' coupons are case-sensitive, while '''WooCommerce''' coupons are not.

=== Q5: How do I connect or reconnect my Shopify store? ===
A5: Click the '''Reconnect Store''' button in the error message you encounter, and follow the prompts to re-establish the connection.

=== Q6: What should I do if my coupon codes are not functioning as expected? ===
A6: Ensure that the codes are correctly entered in the Campaign Designer and that they comply with the format and rules specific to the respective integration (Shopify or WooCommerce).

=== Q7: Can I use the Coupon block without Shopify or WooCommerce integrations? ===
A7: The Coupon block is specifically designed for use with Shopify and WooCommerce. If you do not use these platforms, you will need to send coupon codes manually.

By following the guidance in this article, you will be able to effectively incorporate the '''Coupon block''' into your email campaigns, allowing for a more engaging and rewarding experience for your customers.
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