Editing Basic troubleshooting steps

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'''Navigation:''' [[Main_Page]] > [[Account]] > Basic troubleshooting steps

== Basic troubleshooting steps for your ActiveCampaign account ==

When using your ActiveCampaign account, you may encounter unexpected behavior that affects performance. This can include certain platform areas not loading, not functioning correctly, or displaying error messages. Often, these issues are linked to your browser settings or configurations. Therefore, understanding the basic troubleshooting steps outlined in this article is crucial to ensuring smooth operation of your account and maximizing your experience. 

By following these troubleshooting steps, you can identify the root cause of the problem and apply effective fixes without needing to engage customer support unless absolutely necessary. 

== How to Access This Feature ==

Troubleshooting steps are not a specific feature you access through a menu or interface; rather, they are a series of best practices that can be applied whenever issues arise. Whenever you experience difficulties, you can refer to this guide for quick remediation.

== Step-by-Step Instructions ==

Here are the basic troubleshooting steps you can follow to resolve issues with your ActiveCampaign account:

=== 1. Use a Different Browser or Update Your Browser ===
Sometimes, errors or unexpected behavior may be caused by browser-related issues.

* **Test with a Different Browser**: If you usually use '''Chrome''', try accessing ActiveCampaign using '''Mozilla Firefox''' or another browser to see if the problem persists. 
* **Update Your Browser**: Ensure that the browser being used is the latest version. Regular updates include important fixes and improvements.

=== 2. Turn Off Browser Extensions ===
Installed extensions can interfere with how the ActiveCampaign platform operates. Here's how to disable extensions in common browsers:

* **For Chrome**: Follow this guide [https://support.google.com/chrome_webstore/answer/2664769?hl=en]. 
* **For Firefox**: You can view the instructions [https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons].

Perform this step carefully, turning off extensions one at a time to identify the source of the problem.

=== 3. Use an Incognito Browser ===
Accessing ActiveCampaign in a private browsing window can sometimes resolve issues stemming from cache or stored data. Here's how to use private browsing:

* **For Chrome**: Refer to this guide [https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform=Desktop].
* **For Firefox**: Instructions can be found here [https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history].

=== 4. Contact the ActiveCampaign Customer Experience Team ===
If the previous steps do not resolve your issue, it's advisable to reach out to the ActiveCampaign Customer Experience Team for further assistance. You can contact them directly [https://www.activecampaign.com/contact?_ga=2.176900261.1402992426.1675090557-1574226048.1656513178].

== Configuration Options and Settings ==

In this section, we won't cover specific configuration settings as they are contextually linked to general troubleshooting practices rather than unique settings options. Instead, keep in mind some important configurations can influence the browsing experience, such as:

* '''Browser Version''': Always ensure you're running the latest version of your browser.
* '''Extensions''': Regularly review and manage installed extensions, as these can considerably affect platform functionality.

== Best Practices and Tips ==

* Regularly refresh your browser to clear out temporary data that might cause performance issues.
* Always perform updates on your browser and extensions to ensure compatibility and security.
* If using many different extensions, consider disabling those you rarely use to minimize possible interference with ActiveCampaign functionality.

== Common Use Cases with Examples ==

These troubleshooting steps are applicable in a variety of scenarios, including:

* **Not Loading Pages**: If certain pages within ActiveCampaign do not load, trying a different browser can confirm if the issue is browser-related.
* **Error Messages**: If you receive a specific error message when clicking on buttons or links within ActiveCampaign, it may be useful to clear your cache or try in an '''Incognito''' window.
* **Sluggish Performance**: If the ActiveCampaign user interface appears to be running slowly or hanging, disabling extensions one-by-one can help identify the cause.

== Troubleshooting Section ==

If after attempting these troubleshooting steps you continue experiencing problems, confirm the following:

* Have you tested on multiple browsers?
* Are your browser extensions turned off?
* Are you using a stable internet connection?
* If you are still facing issues, don't hesitate to escalate by contacting the ActiveCampaign Customer Experience Team.

== FAQ ==

=== Q1: What should I do if I continue to experience issues? ===
If troubleshooting does not resolve your issue, it is advisable to contact the ActiveCampaign Customer Experience Team.

=== Q2: Why is my ActiveCampaign account not loading? ===
The issue could be linked to your browser. Try using a different browser or checking for any browser updates.

=== Q3: How can I disable extensions in my browser? ===
Refer to the provided links for instructions on managing extensions in both Chrome and Firefox.

=== Q4: Will using an Incognito browser help my issues? ===
Yes, running your browser in Incognito mode clears cache and minimizes the impact of extensions, which may resolve certain technical problems.

=== Q5: How often should I check for browser updates? ===
It's recommended to check for browser updates regularly, ideally every few weeks, to ensure compatibility and fix bugs.

=== Q6: Can I reach out for help on weekends? ===
The ActiveCampaign Customer Experience Team is available, but be sure to check their hours of operation for weekend service.

=== Q7: What internet connection should I use for the best experience? ===
A stable, high-speed internet connection is recommended for access to all ActiveCampaign features without interruption.

By following these basic troubleshooting steps and using the suggestions provided, you can effectively address most common issues encountered within your ActiveCampaign account.
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