Editing Archive a WhatsApp conversation

```mediawiki
'''Navigation:''' [[Main_Page]] > [[WhatsApp]] > [[Settings]] > Archive a WhatsApp conversation

= Archive a WhatsApp conversation =

== Introduction ==
The ability to '''archive a WhatsApp conversation''' in ActiveCampaign allows users to manage their inbox more effectively by removing unnecessary conversations from the main view while still retaining access to them. Archiving can be beneficial for keeping your workspace organized, especially when handling numerous messages. Once a conversation is archived, it can easily be retrieved using inbox filters to distinguish between archived and active conversations. This feature provides flexibility in managing communication, ensuring you maintain focus without losing essential data.

== How to Access this Feature ==
To access the option to archive a WhatsApp conversation, you need to navigate through your WhatsApp Inbox. Here’s how to do it:

1. Log in to your ActiveCampaign account.
2. Click on the '''WhatsApp''' option from the left navigation menu.
3. Enter your '''WhatsApp Inbox''' to view your conversations.

== Step-by-Step Instructions ==

=== Archiving a WhatsApp Conversation Using the Top Menu ===
1. **Locate** and click the conversation you wish to archive in your WhatsApp Inbox.
2. Click the '''vertical ellipsis''' on the top menu.
3. Select the '''Archive''' option from the dropdown menu.
   
Once completed, the conversation will be archived and will still be accessible in your Inbox. The archived status will be indicated in both the top menu and the right-side panel.

To '''unarchive''' a conversation, repeat the steps above and select the '''Unarchive''' option.

=== Archiving a WhatsApp Conversation Using the Right Side Panel ===
1. **Locate** and click the desired conversation in your WhatsApp Inbox.
2. Click the '''Archive''' icon located at the top of the right panel.
   
Similar to the previous method, this will archive the conversation while allowing continued access through your Inbox. Again, the status will reflect this change in the top menu and right-side panel.

To '''unarchive''' this message, follow the same steps and select the '''Unarchive''' option.

=== Archiving WhatsApp Conversations When Marked as “Closed” ===
You can automate the archiving process for WhatsApp conversations marked as '''Closed'''. This feature helps maintain an orderly inbox by archiving conversations that meet closure criteria. Follow these steps:

1. Navigate to '''WhatsApp > Settings''' from the left menu.
2. Under '''Inbox config''', click on '''Inbox Settings'''.
3. Toggle the '''Archive conversations when closing them?''' option to enable this feature.
4. Finally, click the '''Save changes''' button to apply your settings.

This feature will ensure conversations are automatically archived after being marked as closed, either manually or after a specified period of inactivity.

== Configuration Options and Settings ==
The following are key configuration options associated with archiving WhatsApp conversations:

- **Archive conversations when closing them?**: A toggle setting that determines whether conversations should be archived automatically when they are marked as closed. This is particularly useful for maintaining an organized inbox.

== Best Practices and Tips ==
- Regularly archiving unnecessary conversations can help you maintain a focused workflow without distractions from old messages.
- Use the inbox filters to periodically review archived conversations and decide if any should be restored for future reference.
- Encourage team members to utilize the archiving feature to keep every member's inbox in check and minimize clutter.

== Troubleshooting ==
If you encounter issues when attempting to archive a conversation, consider the following:

- Verify that you are in the correct section of your WhatsApp Inbox.
- Ensure that there are no temporary restrictions or errors within your ActiveCampaign account that may affect messaging features.
- Check if there are any updates to the platform that may have impacted the archiving functionality.

If problems persist, reach out to ActiveCampaign support for assistance.

== Related Features ==
For users looking to expand their understanding of WhatsApp functionalities, the following features may be of interest:

- [[WhatsApp Messaging Add-on]]: Learn how to integrate WhatsApp messaging with your account.
- [[WhatsApp Inbox Filters]]: Explore how to use filters in your Inbox for better conversation management.

== FAQ ==
=== 1. What happens to archived conversations? ===
Archived conversations remain in your Inbox and can be viewed using inbox filters, allowing you to keep your main view clear while retaining access to past messages.

=== 2. Can I still receive messages from archived conversations? ===
Yes, you can still receive messages from conversations that were previously archived. They will reappear in your Inbox once the user sends a new message.

=== 3. Is there a limit to how many conversations I can archive? ===
No, there is no known limit to the number of conversations you can archive in ActiveCampaign as part of your WhatsApp setup.

=== 4. How do I know if a conversation is archived? ===
The archived status of a conversation will be indicated both in the top menu and the right-side panel of your WhatsApp Inbox.

=== 5. Can I unarchive a conversation anytime? ===
Yes, you can unarchive any conversation at any time by following the same steps used to archive the conversation.

=== 6. Does archiving affect notifications for the conversation? ===
No, archiving a conversation does not affect notifications. You will still receive alerts related to new messages from that contact.

=== 7. How can I automate the archiving of closed conversations? ===
You can automate this by enabling the '''Archive conversations when closing them?''' toggle in the '''Inbox Settings''' of your WhatsApp settings.

By understanding how to effectively use the archiving feature, users of ActiveCampaign can enhance their productivity and organization within the WhatsApp platform.
```