Editing Apple Privacy filter

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'''Navigation:''' [[Main_Page]] > [[Reporting]] > [[Email Opens]] > Apple Privacy filter overview

= Apple Privacy filter overview =

== Introduction ==
The '''Apple Privacy filter''' is a feature in ActiveCampaign designed specifically for Email Opens reporting. This filter allows users to include or exclude opens recorded from Apple Mail clients that have the Mail Privacy Protection (MPP) feature enabled. Understanding this filter is crucial for accurately interpreting your email campaign metrics, as Apple’s MPP can skew data by disguising genuine opens alongside programmatic (or fake) ones. By effectively utilizing this filter, you can gain clearer insights into how your emails are performing.

== How to access this feature ==
To access the Apple Privacy filter, you must navigate to any Email Opens report within your ActiveCampaign account. You'll find the filter option readily available on the top right side of your screen in the reports section.

== Step-by-step instructions ==
1. **Log in** to your ActiveCampaign account.
2. Go to any report related to Email Opens, which could include:
   * All Campaigns
   * Campaign Overview
   * Campaigns Performance
   * Opens/Reads Trends
   * Automations Overview
   * Automations Performance
3. Once in the report, locate the '''Filter''' option at the top right of your screen.
4. Click on the '''Filter''' option to reveal the '''Include Apple Privacy opens''' selection.
5. By default, the box will be checked, meaning that both verified and Apple Privacy opens will be included in your metrics.
6. If you wish to see metrics that reflect only verified opens, simply uncheck the box.

This process will update the Open metrics displayed, enabling you to choose whether to take Apple Privacy opens into account for your reporting.

== Configuration options and settings ==
The primary configuration option related to the Apple Privacy filter is the '''Include Apple Privacy opens''' checkbox. Depending on your reporting needs, you can enable or disable this option:
- **Checked**: Open metrics (like Total Opens and Open Rate) will include both verified opens and Apple Privacy Opens.
- **Unchecked**: Metrics will reflect only verified opens, providing a clearer picture of genuine engagement.

== Best practices and tips ==
- **Understanding Your Metrics**: Regularly monitor how Apple Privacy opens impact your overall Email Opens metrics. Since many Apple Mail users could skew your results, it's advisable to assess reports both with and without the privacy opens included.
- **Use of Reports**: For more precise analysis, leverage the various reports available in ActiveCampaign to see how the Apple Privacy filter affects different segments of your audience.
- **Segment Analysis**: Consider segmenting your audience based on Apple Mail usage if practical. This could help tailor campaigns more effectively based on how the MPP impacts different user bases.

== Common use cases with examples ==
- **Email Campaign Managers**: A marketing manager may utilize the Apple Privacy filter when analyzing a new campaign's performance to understand how many recipients genuinely opened the email versus those that may appear to have opened it due to Apple’s privacy features.
- **Performance Tracking**: If a campaign shows a significant drop in Open Rates, unchecking the Apple Privacy filter can reveal whether this change corresponds with a true decrease in engagement or merely a reporting artifact of Apple MPP.

== Troubleshooting section ==
If you find discrepancies in Email Opens metrics after applying the Apple Privacy filter, consider:
- Rechecking the filter status: Ensure that the '''Include Apple Privacy opens''' button is checked or unchecked as per your requirement.
- Reviewing reporting timelines: Ensure you are comparing data from similar time frames to avoid misleading trends.
- Contacting support: If issues persist, reach out to ActiveCampaign support for assistance on interpreting your report data.

== Related features ==
For further exploration of related capabilities within ActiveCampaign, you may wish to look into:
- [[Automation]]: Understanding more about automating email responses based on user engagement.
- [[Reporting Functionalities]]: Additional reporting tools that provide insights into overall marketing performance.

== FAQ ==
=== What is an Apple Privacy Open? ===
An Apple Privacy Open is any email open recorded from an Apple Mail client with the Mail Privacy Protection feature enabled. It affects how open rates are calculated, making some genuine opens appear similar to programmatic ones.

=== How will the Apple Privacy filter affect my email metrics? ===
The filter allows you to choose whether to include Apple Privacy opens in your Email Opens metrics, giving you control over how email engagement is reported.

=== Where can I find the Apple Privacy filter? ===
You can find it in any Email Opens report under the '''Filter''' option in the top right corner of the report screen.

=== Can I turn off the Apple Privacy filter? ===
Yes, you can uncheck the '''Include Apple Privacy opens''' box to see metrics based solely on verified opens.

=== What types of reports are affected by the Apple Privacy filter? ===
The filter will impact various reports, including All Campaigns, Campaign Overview, Campaigns Performance, Opens/Reads Trends, and Automations Overview.

=== Why is it important to understand Apple Privacy opens? ===
Understanding Apple Privacy opens is crucial for accurately interpreting your email engagement data, as it helps distinguish between genuine interactions and those influenced by privacy features.

=== Can I track the exact number of Apple Privacy opens for my campaigns? ===
No, while the filter allows you to include or exclude those opens from total metrics, it doesn't provide a separate count of Apple Privacy opens. 

This comprehensive understanding of the Apple Privacy filter enables you to make informed decisions on your email campaigns and enhance engagement strategies within ActiveCampaign.
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