Editing A2P 10DLC

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'''Navigation:''' [[Main_Page]] > [[SMS]] > [[Registration]] > A2P 10DLC

= How to register for A2P 10DLC in ActiveCampaign =

== Introduction ==
Application-to-Person 10-digit long codes, known as '''A2P 10DLC''', are essential for businesses that want to send SMS messages to recipients with U.S. phone numbers. This registration process helps to reduce SMS spam and fraud, ensuring that your messaging remains effective and compliant with industry standards. It's imperative for all ActiveCampaign customers intending to send SMS messages to U.S. contacts to complete this registration, as failure to do so can increase the likelihood of message filtering.

In this article, we will guide you through the easy step-by-step process for registering for A2P 10DLC in ActiveCampaign, ensuring you have all the necessary information to complete your registration successfully.

== How to access this feature ==
To access the A2P 10DLC registration process, navigate to the '''SMS''' section and select '''Registration''' in your ActiveCampaign account dashboard.

== Step-by-step instructions ==
Follow these detailed steps to complete your A2P 10DLC registration:

=== Step 1: Start Registration ===
1. Click the '''Register''' button specifically for the United States.

=== Step 2: Business Information ===
2. Complete all required fields on the '''Business Information''' page:
   * Select your '''Business ID Type''' from the dropdown menu and enter your '''Tax ID''' or '''Employer Identification Number (EIN)'''.
   * It's critical to select the correct business type, as providing incorrect information can cause delays in your registration process.
   * If you need to verify your EIN number, you can use the [https://www.hipaaspace.com/ein/ein_verification/ EIN Tax ID Number Lookup & Validation].

3. Click '''Next: Account Owner''' to progress.

=== Step 3: Account Owner Information ===
4. Fill out the fields for Account Owner, which include:
   * Name
   * Email address
   * Phone number
   * Job position and title
   * Once completed, click '''Next: Opt-ins'''.

=== Step 4: Opt-in Methods ===
5. Specify how your business collects SMS opt-ins by providing:
   * A link to your '''SMS privacy policy''' and '''terms of service'''.
   * Selecting the primary method of collecting opt-ins—this can be one of the following: website, paper form, text keywords, or other. Only one option can be selected.
   * If necessary, you may upload screenshots instead of providing URLs.
   * Click '''Next: Use cases''' when you've finished this step.

=== Step 5: Use Cases ===
6. Detail the intended use of your SMS messages by providing:
   * A description of how you will use SMS campaigns.
   * Two sample text messages you plan to send.
   * Identify if your messages will include embedded links or phone numbers.
   * When done, click '''Next: Get your number'''.

=== Step 6: Area Code Selection ===
7. An area code will be automatically supplied based on your business location. If you wish to change it:
   * Click '''Pick a different area code'''.
   * Select your state from the '''State''' dropdown.
   * Choose your preferred area code.
   * Once all selections are made, click '''Next: Review'''.

=== Step 7: Review and Submit ===
8. Review all the information provided in your application. If errors are found:
   * Click the '''Edit''' button to update any incorrect information.
   * Acknowledge your application by clicking the checkbox provided.
   * Finally, click the '''Submit registration''' button to complete the process.

== Configuration options and settings ==
The registration process does not have specific settings to configure beyond the aforementioned steps. It is crucial to ensure that you provide accurate information throughout the process, specifically in the '''Business Information''' and '''Account Owner''' sections. Registration is only available to users within the Admin Group, emphasizing the importance of involving the right personnel.

== Best practices and tips ==
- Ensure that all information submitted during the registration process is accurate, as it is impossible to go back and edit once submitted.
- Have your '''Tax ID''' or '''EIN''' readily available; businesses without these identifiers cannot register.
- Always provide a link to your '''SMS privacy policy''' and terms of service to comply with regulations and build trust with your contacts.
- Anticipate a waiting period of 5-7 business days for the review process and stay on top of any communications related to your application.

== Troubleshooting ==
If your A2P 10DLC registration faces issues, follow these troubleshooting steps:

1. Navigate to '''SMS > Registration''' to find your registration status, which will show as ''Pending approval'' until reviewed.
2. If there’s a registration error, a red callout box will indicate the necessary corrections.
3. Review the error by clicking '''Review Business Information''' in the box, and be prepared to update your registration accordingly.
4. Once you correct the information, click '''Resubmit brand information''' to submit the revised registration.

== Related features ==
For further reading, please refer to related articles on:
- [[SMS]]
- [[Registration]]

== FAQ ==

'''Q1: What is A2P 10DLC?'''
A1: A2P 10DLC is a registration process for businesses to send SMS messages to U.S. recipients, aimed at preventing spam and ensuring compliance.

'''Q2: Who can register for A2P 10DLC?'''
A2: Only users within the Admin Group of an ActiveCampaign account can complete the registration.

'''Q3: How long does the registration process take?'''
A3: The review and approval process can take between 5 to 7 business days.

'''Q4: What happens if my registration is denied?'''
A4: If denied, you will receive an error message with details on what needs to be corrected for resubmission.

'''Q5: Can I edit my registration after submission?'''
A5: No, once submitted, you cannot edit your registration information. Ensure all data is accurate before submitting.

'''Q6: What if I don’t have a Tax ID or EIN?'''
A6: Registration is not available for businesses without a valid '''Tax ID''' or '''EIN'''.

'''Q7: Is there a specific format for the sample messages provided during registration?'''
A7: Yes, you will need to provide clear examples of the text messages you intend to send, which should represent your actual usage scenarios.

By following this guide, you can successfully register for A2P 10DLC in ActiveCampaign, ensuring your SMS campaigns are compliant and effective.
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