Editing Sentiment analysis (section)

== FAQ ==

'''Q1: Who can turn sentiment analysis on or off?'''
A1: Any account user can activate or deactivate sentiment analysis for their connected email accounts.

'''Q2: What does sentiment analysis categorize?'''
A2: Sentiment analysis categorizes emails as positive, negative, neutral, or mixed based on the emotional tone of the content.

'''Q3: How is sentiment determined?'''
A3: Sentiment is assessed in real-time using machine learning algorithms that analyze the text of emails.

'''Q4: Can I provide feedback on sentiment accuracy?'''
A4: Yes, you can agree or disagree with the assigned sentiment from the contact or deal record, which helps improve future sentiment analysis.

'''Q5: Do I need a specific plan to use sentiment analysis?'''
A5: Yes, sentiment analysis is available for accounts on a Plus, Professional, or Enterprise plan.

'''Q6: Where can I see the sentiment results?'''
A6: Sentiment results can be viewed on the deal page and the contact profile page.

'''Q7: What should I do if sentiment analysis is not working?'''
A7: Verify that your email account is connected to the CRM and ensure the emails being analyzed are from primary contacts associated with open deals.

By utilizing sentiment analysis effectively, you can enhance your engagement strategies, leading to better customer relationships and increased satisfaction in your deal management processes.
```