Editing SMS STOP clause requirements (section)

=== Frequently Asked Questions (FAQ) ===

1. '''What will happen if a contact sends a text other than just "STOP"?'''
   - The unsubscribe will not be triggered. Only a single-word message like "STOP" will trigger it.

2. '''Is there a way to get reports of users who have opted out?'''
   - Currently, ActiveCampaign does not provide a notification within your account that tracks when a user opts back in with "START."

3. '''Are there any limitations on how often I can remind contacts to opt out?'''
   - It’s best practice to remind users about the STOP option periodically, ideally within a span of every 30 days.

4. '''Do I need to include the STOP clause in every SMS?'''
   - Yes, unless there's an existing clause present, it should always be included.

5. '''Can I customize the STOP confirmation messages?'''
   - Currently, the default confirmation response cannot be customized in ActiveCampaign.

In summary, understanding and correctly implementing the SMS STOP clause is essential for maintaining compliance and fostering a positive relationship with your contacts. Be proactive in ensuring that all outgoing messages adhere to these requirements to enhance your marketing efforts effectively.
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