Editing Multi factor authentication (section)

== FAQ Section ==

'''Q1: How will partners reach out if experiencing MFA/login issues?'''
A1: If you have access to the Partner Portal, update your password through the '''My Account''' page. If not, select **Forgot Password** on the login page.

'''Q2: I did not receive the verification code. What should I do?'''
A2: Check your spam folder, wait a few minutes, ensure your email client is functioning correctly, then request a new code.

'''Q3: I lost access to my email. How can it be updated?'''
A3: Contact ActiveCampaign support to assist in updating your email addresses associated with your partner account.

'''Q4: Does MFA apply to the Affiliate Dashboard?'''
A4: No, the MFA requirements are specific to the Reseller or Agency Partner Portal and do not affect the Affiliate Program.

'''Q5: Can I disable MFA login verification?'''
A5: No, there is no option available to opt out of MFA requirements.

'''Q6: How long until a verification code expires?'''
A6: Verification codes expire after 5 minutes if not used.

'''Q7: Are any other verification options available apart from email?'''
A7: Currently, only the email verification option is available for MFA in the Partner Portal.

If you continue to experience issues or have further questions, please reach out to the ActiveCampaign Partner team by submitting a help ticket via the '''Submit a request''' form and selecting **Partners** from the Contact Reason dropdown.

For more information about the functionalities and updates in the Partner Portal, refer to additional resources available on the [[Partner Portal]].