Editing How to view past help requests (section)

== FAQ ==
=== 1. Can I view help requests submitted by other users in my account? ===
No, you can only view help requests that you personally submitted.

=== 2. What should I do if I don't have a user account? ===
You need to reach out to an Admin on your account to get your user account set up.

=== 3. Are there any plan restrictions for viewing past help requests? ===
No, the ability to view past help requests is available for all ActiveCampaign plans.

=== 4. How long are past help requests retained? ===
The documentation does not specify a retention period, so they should be available as long as your account is active.

=== 5. What if I cannot find my help request in the list? ===
Check to ensure you are logged into the correct account and verify that the help request was submitted successfully.

=== 6. Can I edit my help requests after submission? ===
No, once a help request is submitted, it cannot be edited. You would need to create a new request if additional information is needed.

=== 7. How do I submit a new help request if I need further assistance? ===
While this article focuses on viewing past requests, to submit a new help request, typically, you would navigate to the support section in your account and follow the prompts to submit a new ticket.