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== FAQ == === Q1: Can I export contacts from my old service directly to ActiveCampaign? === No, you need to export your contacts yourself and then provide ActiveCampaign with the finalized list for upload. === Q2: What file formats can I use for exporting my contacts? === The preferred format for exporting contacts is CSV; however, Excel formats are generally acceptable as well. === Q3: How do I ensure my contacts are correctly formatted before importing? === Review the exported file for correctness, ensuring all necessary fields are included, and remove any duplicate entries. === Q4: Will I lose any contact information during export? === To avoid losing data, ensure you select all relevant fields during the contact export process. === Q5: What should I do if I have a large number of contacts? === When dealing with a large number of contacts, consider breaking them into smaller batches if your old service provides options to manage contacts in groups. === Q6: How can I verify that my contacts have been successfully imported into ActiveCampaign? === After submitting the contact file, check your ActiveCampaign account under the '''Contacts''' section to ensure that all expected contacts have been listed. === Q7: Is there any limit to the number of contacts I can export? === Limits may depend on your old service's policies, but ensure to consult your old provider for specific capabilities regarding contact export. By following these guidelines, you can ensure a seamless transition of your contacts into ActiveCampaign, thereby maintaining the integrity and continuity of your communication with your audience. ```
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