Editing Email Opt Out (section)

== FAQ ==

=== 1. What happens if a contact opts out in ActiveCampaign? ===
When a contact opts out in ActiveCampaign, the integration checks the '''Email Opt Out''' box in Salesforce, which unsubscribes them from all lists.

=== 2. Is it possible to access the Email Opt Out field in Salesforce without integrating ActiveCampaign? ===
No, the '''Email Opt Out''' field is specifically tied to the ActiveCampaign integration with Salesforce.

=== 3. What triggers the unchecking of the Email Opt Out box in Salesforce? === 
The box is unchecked when a contact subscribes to any active list in ActiveCampaign.

=== 4. How can I find the Email Opt Out status for my contacts in Salesforce? ===
You can find this status in the contact or lead profile within Salesforce, within the relevant checkbox field.

=== 5. Can I manage Email Opt Out preferences manually in Salesforce? ===
While contacts can be managed manually, it is best to allow the integration to handle this based on ActiveCampaign events to maintain consistency.

=== 6. Does the integration support multiple Salesforce users? ===
Yes, the integration works across multiple users, so all Salesforce user accounts can access the Email Opt Out functionality.

=== 7. What should I do if the Email Opt Out box is not updating? ===
Ensure that your integration is properly set up and verify that syncing is occurring as expected. If problems persist, reach out to support.

By understanding and implementing the '''Email Opt Out''' feature, organizations can better manage their contact communications, maintain compliance, and enhance customer relationships.
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