Editing Delay step (section)

=== FAQ ===
Here are some frequently asked questions regarding the '''Delay''' step:

# What is the maximum duration I can set for a delay?
The maximum delay duration is selectable in days; however, if it exceeds 24 hours, ensure that a '''Template''' step follows to maintain message delivery compliance with WhatsApp regulations.

# Can I customize the delay for different user segments?
Yes, by utilizing different flows or conditional splits within your messaging flows, you can customize delays based on user segments.

# What happens when a contact reaches the delay outside of specified schedule hours?
If a contact is on a delay during inactive schedule times, they will remain in that step until the countdown resumes when the schedule allows.

# Is there a limit on how many delay steps I can include in a flow?
There is no hard limit on the number of delay steps; however, be cautious with their use to maintain clarity and manageability in your messaging flows.

# How does the delay impact engagement rates?
When used effectively, a delay can enhance engagement rates by creating a more conversational flow, simulating real-time interaction and improving user experience.

*For further assistance or inquiries about WhatsApp messaging and its features, refer to the relevant sections under [[WhatsApp]] and [[Messaging Flows]].*

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