Editing Create teams for WhatsApp Messaging (section)

== FAQ ==

=== 1. What plans are required to create teams for WhatsApp Messaging? ===
This feature is available as part of the WhatsApp Messaging add-on for Plus, Professional, or Enterprise plans.

=== 2. Can I remove a user from a team after it has been created? ===
Yes, you can edit the team and remove users by following the editing steps outlined in this guide.

=== 3. What happens to messages if an agent is not available? ===
If configured, messages can be reassigned to available team members based on your selected assignment strategy.

=== 4. Can I create multiple teams for different purposes? ===
Yes, you can create multiple teams to handle various types of inquiries such as sales, support, and general queries.

=== 5. How do I ensure that my team is responding promptly? ===
Use the '''Reassign Conversations''' feature to set a wait time that will reassign messages if the assigned agent does not respond in a timely manner.

=== 6. Is it possible to track my team's performance on WhatsApp? ===
While this guide focuses on team creation, you can monitor team performance through insights available in your ActiveCampaign dashboard.

=== 7. Can I customize the assignment strategies based on team performance? ===
Yes, it is advisable to routinely monitor team performance and adjust assignment strategies to optimize workload management and response efficiency.