Editing Conversation tab (section)

== FAQ ==
=== What information is displayed in the Conversation tab? ===
The '''Conversation tab''' displays the assigned agent, conversation tags, the contact’s phone number, and a list of previous conversations.

=== Can I automate tasks from the Conversation tab? ===
Yes, you can create custom Inbox Actions that allow automation of certain tasks directly within the '''Conversation tab'''.

=== How do I add tags to a conversation? ===
To add tags, click the dropdown menu in the '''Conversation tags''' section or type a new tag into the provided field.

=== Can I see previous conversations with a contact? ===
Yes, the '''Previous conversations''' section lists all prior interactions with the current contact, including relevant details.

=== What if I need to reassign a conversation to another agent? ===
You can easily reassign conversations by going to the '''Assigned to''' section, clicking '''+''', and selecting a new assignee from the dropdown menu.

=== Is the Conversation tab available on all ActiveCampaign plans? ===
The '''Conversation tab''' is available with the WhatsApp Messaging add-on and can be added to Plus, Professional, or Enterprise plans.

=== How can I access the Conversation tab if I can't find it? ===
Make sure you are within an active conversation in the WhatsApp Inbox; the '''Conversation tab''' will only be visible when a conversation is selected.

This article outlines the essential functionalities and operations of the '''Conversation tab''' in WhatsApp Messaging within ActiveCampaign, providing you with the knowledge needed to effectively manage your customer interactions.
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