Editing Conversation step (section)

=== FAQ ===
'''Q1: Can I assign multiple individuals to one conversation?'''
A1: No, currently, you can only assign one individual to each conversation within the Conversation step.

'''Q2: What happens if I don't toggle the Append tags option?'''
A2: If the '''Append tags?''' option is not toggled on, any tags you add will replace existing ones.

'''Q3: How can I ensure my team members can see assigned conversations?'''
A3: Team members must have the necessary access rights within ActiveCampaign to view the conversations assigned to them.

'''Q4: Can I change the name of a Conversation step after it’s created?'''
A4: Yes, you can click the pencil icon on the Conversation modal to edit the name at any time.

'''Q5: Is the Conversation step available in all ActiveCampaign plans?'''
A5: The Conversation step requires the WhatsApp Messaging add-on, which can be purchased separately or added to the Plus, Professional, or Enterprise plans.

'''Q6: How can I manage ongoing conversations effectively?'''
A6: Regularly monitor assigned conversations and make use of tags to categorize and prioritize them, ensuring timely follow-up.

'''Q7: Can I create multiple Conversation steps within a single Messaging Flow?'''
A7: Yes, you can create multiple Conversation steps to manage different inquiries or touchpoints within the same Messaging Flow.

By effectively using the '''Conversation step''' in your WhatsApp Messaging Flows, you can improve customer interaction and ensure that conversations are managed efficiently for enhanced customer satisfaction.