Editing Connect Zendesk Support (section)

=== FAQ ===
'''Q1: Can I use this integration with Zendesk's "Support Essential" plan?'''
A1: No, this integration is not available for users of the "Support Essential" legacy plan.

'''Q2: Does the integration create new Contact, Deal, or Account fields in ActiveCampaign?'''
A2: No, the integration will not create any new fields. However, it will update existing records with data from Zendesk Support.

'''Q3: What information is synced from Zendesk Support to ActiveCampaign?'''
A3: The integration will sync contacts and their ticket information whenever a ticket event occurs, including ticket status, priority, and other relevant data.

'''Q4: How can I personalize emails using Zendesk Support ticket data?'''
A4: You can personalize emails using ticket custom object fields within automations that utilize Zendesk ticket triggers.

'''Q5: What happens if a synced ticket's data changes?'''
A5: Any mapped fields will be updated in ActiveCampaign whenever a new ticket is created or an existing ticket is modified in Zendesk Support.

'''Q6: Are there any limitations on automation triggers?'''
A6: Yes, you can only use one trigger for your automation if you're using a custom object trigger related to Zendesk Support.

'''Q7: Where can I find additional information on this integration?'''
A7: For more details, refer to the [Zendesk Support integration documentation](https://help.activecampaign.com/hc/en-us/articles/5195780267292) on ActiveCampaign's help site.

By connecting Zendesk Support to your ActiveCampaign account, you can significantly enhance your customer relationship management and ensure a seamless flow of information that helps improve customer satisfaction and operational efficiency.
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