Editing CX App (section)

== Configuration Options and Settings ==

The updated CX App Automation Actions allow deeper configuration flexibility by supporting personalization through external and internal data references.

Key configuration options include:

* '''Message templates''': Design customized messages that include account, deal, ecommerce, or custom object data.
* '''Field mappings''': Associate fields dynamically using personalization tags (e.g., %DEAL_NAME%) from different data sources.
* '''Supported objects''':
  - **Accounts**: Leverage B2B organization-level data
  - **Deals**: Insert deal progress or ownership data
  - **Ecommerce**: Use order frequency or purchase behavior
  - **Custom Objects**: Utilize vertical-specific data like membership IDs, case numbers, etc.

Note: The precise fields available will vary based on your integration and custom schema setup.