Editing ActiveCampaign Salesforce Integration FAQs (section)

== FAQ ==

=== 1. Does this integration work with Salesforce Classic? ===
No, the ActiveCampaign Salesforce integration requires Salesforce Lightning to function.

=== 2. Can I uninstall the ActiveCampaign Salesforce integration? ===
Yes, the integration can be uninstalled from your Salesforce account. Refer to the "Uninstalling a Package" help article from Salesforce for more details.

=== 3. How do I sync existing contacts and leads from Salesforce? ===
Currently, there is no one-time historical sync available. You will need to sync contacts and leads continuously moving forward.

=== 4. What tags are created when syncing? ===
Tags added to contacts include '''added-to-salesforce-contact''', '''added-to-salesforce-lead''', '''created-from-salesforce-contact''', and '''salesforce-lead-converted-to-contact'''.

=== 5. What happens if I delete a lead or contact in Salesforce? ===
Deleting a contact or lead in Salesforce will not remove it from ActiveCampaign. However, syncs may re-add the contact if edits are made in ActiveCampaign.

=== 6. How do I know if an Opportunity was successfully synced? ===
You can track the sync status of Opportunities using the ActiveCampaign Managed Package fields, which include '''ActiveCampaign Sync Status''' and '''ActiveCampaign Last Sync'''.

=== 7. Can I send geo-location data to Salesforce? ===
You can only send geo-location data if it is stored in custom fields in ActiveCampaign. Geo-information gathered from IP addresses is not synced.

This comprehensive guide aims to enhance your understanding and ease of using the ActiveCampaign Salesforce integration. For more information on using ActiveCampaign effectively, please explore the other resources within the [[Apps]] and [[Salesforce]] sections.
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