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WhatsApp Messaging Flows “Team” step
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== FAQ == * '''Q: What plans are required to use the WhatsApp Messaging Flows?''' A: The WhatsApp Messaging feature is available as an add-on or as part of the Plus, Professional, or Enterprise plans. * '''Q: Can I customize the assignment rules for my team?''' A: Yes, assignment rules can be customized in your ActiveCampaign account settings. * '''Q: How do I know which team has been assigned to a conversation?''' A: Team assignments can be viewed in the conversation details once a customer inquiry is received. * '''Q: Is it possible to remove tags once they have been added?''' A: Tags added in the '''Team''' step can be managed through your contact records. * '''Q: Can I assign a conversation to multiple teams?''' A: The '''Team''' step allows for the assignment of one team per conversation; however, multiple tags can be added. * '''Q: How do I edit an existing Team step?''' A: You must navigate to the Messaging Flow, select the existing '''Team''' step, and make edits as needed. By addressing these frequently asked questions, users can gain a better understanding and effectively utilize the '''Team''' step in WhatsApp Messaging Flows. ```
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