Editing Salesforce integration (section)

== Contact and Lead Syncing FAQs ==

=== Is there a historical sync available for the ActiveCampaign Salesforce integration? ===
There currently is not a one-time historical sync available for this integration. 

[[Learn how to sync existing contacts and leads from Salesforce into ActiveCampaign.]]

=== What tags are created from the ActiveCampaign Salesforce integration? ===
The following tags are applied to contacts in ActiveCampaign when they are added to or from Salesforce as a lead or contact:
* '''added-to-salesforce-contact''': Any contact added to Salesforce as a contact from ActiveCampaign will receive this tag.
* '''added-to-salesforce-lead''': Any contacts added to Salesforce as a lead from ActiveCampaign will receive this tag.
* '''created-from-salesforce-contact''': Any contact added to ActiveCampaign from Salesforce via this integration will receive this tag.
* '''created-from-salesforce-lead''': Any lead added to ActiveCampaign from Salesforce via this integration will receive this tag.
* '''salesforce-lead-converted-to-contact''': Any previously synced lead who was converted to a contact in Salesforce.

=== Can I send geo-location data to Salesforce from ActiveCampaign? ===
You can send geo-location data to Salesforce from ActiveCampaign if that data is stored in custom fields. For example, if you collected a lead or contact's address information in custom fields. Geo-information gathered by ActiveCampaign from a contact or lead's IP address cannot be synced.

=== What happens when I convert a lead into a contact in Salesforce? ===
Once a lead is converted to a contact in Salesforce, the ActiveCampaign ID and Marketing Activities will carry over to the contact record page in Salesforce. Tags in ActiveCampaign will also update for the converted contact. This update happens when the sync updates the contact in ActiveCampaign from Salesforce. The "created-from-salesforce-contact" tag will replace the "created-from-salesforce-lead" tag and a new tag of "salesforce-lead-converted-to-contact" tag will be added.

=== What happens if I delete a contact or lead in Salesforce? ===
If a lead or contact is deleted in Salesforce, the integration will not delete the contact in ActiveCampaign. If the contact or lead you deleted in Salesforce is updated/edited in ActiveCampaign, then a sync will be triggered and the contact or lead will be added back to your Salesforce account. To prevent this from happening, you will need to remove either of these tags from the contact record in ActiveCampaign:
* '''added-to-salesforce-contact'''
* '''added-to-salesforce-lead'''

Once these tags are removed from the contact record in ActiveCampaign, the sync will not run.

=== Does ActiveCampaign follow my Lead Assignment rules in Salesforce? ===
Yes. We will follow your Active Lead Assignment rules in Salesforce each time information is synced.