Editing SMS Inbox (section)

=== FAQ Section ===

*'''What types of phone numbers work with SMS Inbox?'''
Only dedicated, registered phone numbers from the United States, United Kingdom, or Australia are supported.

*'''Who can access the SMS Inbox?'''
Only users with Admin permissions can access and respond to incoming SMS messages.

*'''What happens if I delete a contact?'''
If a contact is deleted and later restored, the SMS conversation history associated with that contact will be lost.

*'''How are character limits calculated in SMS?'''
Each outbound SMS message is limited to 160 characters; if you exceed this, it will count as multiple messages.

*'''Can I add tags through the SMS Inbox?'''
Yes, you can add tags directly from the right pane of the SMS Inbox interface.

*'''What is Active Intelligence (AI) in SMS Inbox?'''
AI functionalities allow you to use tools like 'Draft reply' and 'Conversation summary' to enhance your messaging efficiency.

*'''How can I improve AI draft accuracy?'''
You can improve AI’s reply generation accuracy by providing a brand kit, customer FAQs, and relevant URLs in the '''Draft reply''' settings.

For more information, revisit the respective sections within the [[Messaging]] and [[SMS]] categories in ActiveCampaign documentation. 
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