Editing Preparing contacts before sending (section)

== FAQ ==

=== 1. What does it mean when my campaign is "Preparing contacts before sending"? === 
It means that ActiveCampaign is identifying and preparing the contacts who will receive your campaign.

=== 2. How long does it typically take to prepare contacts? === 
The preparation can take from a few minutes to up to an hour, depending on various factors, including the number of contacts.

=== 3. What should I do if my campaign is stuck in the preparation phase? === 
If it remains in this state for more than an hour, consider contacting the Customer Experience Team for support.

=== 4. Can I still edit my campaign while it is preparing contacts? === 
No, once you initiate sending, you cannot make edits to the campaign until the preparation is complete.

=== 5. How can I speed up the preparation process? === 
By reducing the number of lists you send to, managing exclusion lists, and simplifying segments, you can often speed up this process.

=== 6. Does the size of my exclusion list affect the preparation time? === 
Yes, a larger exclusion list can slow down the preparation of contacts significantly.

=== 7. Is there a way to track the progress while my campaign is preparing? === 
Currently, you will need to wait for the status to update once the preparation phase is complete; it does not provide live tracking updates.

For further assistance with unique situations and detailed inquiries, please feel free to reach out to ActiveCampaign support through your dashboard.

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