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=== Troubleshooting Section === If you encounter any issues while attempting to downgrade, consider the following troubleshooting tips: * Ensure you are logged in as either a Primary Admin or a user with purchase permissions. Only these roles have the ability to initiate a downgrade. * If you see options that appear grayed out or unavailable, it may be a limitation based on your current plan or account status. In this case, reach out to our Customer Experience team for clarification and further assistance.
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