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=== Troubleshooting === While using GDPR features in ActiveCampaign, users may encounter various challenges. Here are some common issues and recommended solutions: * **Issue: I cannot find the GDPR Information section.** * **Solution**: Ensure you are navigating to the latest version of the ActiveCampaign interface. Consult customer support if the section is not visible. * **Issue: Contacts are not receiving consent requests.** * **Solution**: Check your consent form settings to ensure they are configured correctly, and verify that your contacts are being segmented properly. If you experience other technical issues, contacting [[Compliance]] support may provide further assistance.
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