Editing Customize your team's WhatsApp Messaging inbox (section)

== FAQ ==
1. **What happens if I do not enable the sender's name option?**
   - Without this setting, outgoing messages will appear without the sender's name, which might make it less personalized.

2. **Can agents see conversations assigned to other agents?**
   - If the option to allow agents to see all conversations is turned off, they can only view conversations that are directly assigned to them.

3. **How can I adjust the duration for automatically closing conversations?**
   - You can change the duration by typing a new number or using the arrows in the settings section under '''Automatically close conversations?'''.

4. **What should I do if I accidentally archive a conversation?**
   - If a conversation is archived, it will automatically be unarchived the next time the contact messages again.

5. **Is the C-SAT question customizable?**
   - Yes, you can create and modify the customer satisfaction question that is sent after a conversation is marked as "Resolved".

6. **How do I ensure conversations do not close too quickly?**
   - Adjust the '''Automatically close conversations?''' toggle and set a longer timeframe to prevent premature closure of conversations.

7. **What notice should agents have regarding closed conversations?**
   - Agents should be informed that closed conversations that are re-engaged by the contact will automatically unarchive.

By following this guide, you can effectively customize your team’s WhatsApp Messaging inbox and enhance your customer communication strategy on ActiveCampaign.
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